In the News Again, Makes BBB List of Worst Rated Companies

January 22, 2009 · 0 comments

WSOC-TV in Charlotte reports today that the Charlotte BBB has released its Dirty Dozen List of Worst Rated Businesses, and among those on the list is
An excerpt from the BBB’s comments on NetWinner: “In May, 2008, citing financial hardship, the company changed the prize structure to eliminate guaranteed cash awards. The gamers cried foul and Netwinner accused the gamers of fraud. Netwinner has 45 unanswered complaints in 2008 and 237 total complaints in the last 36 months. BBB grade: F”
Netwinner made the Dirty Dozen List on the basis of itheir unanswered complaints alone, which I agree is one good measure of a company’s integrity (or lack thereof). However, I think the BBB erred in not taking into account those complaints a company answered but not to the customer’s satisfaction. You can train a chimp to hit the Respond key and type in a gibberish reply, but if the reply doesn’t address the customer’s complaint, should that response even count?
What’s appalling to me is that here it is, 2009, and there still are apparently no consumer protection laws in place to prohibit a company from retroactively devaluing its points. I can assure you, if my husband’s boss decided to retroactively devalue his paycheck, somebody’s head would roll. However, remains in business and continues to operate and, as well as a community forum on Ning. Obviously the company’s “financial hardship” was overcome by writing off all of its member/creditors last May.
Please let this serve as a warning to people considering joining any of these websites: this is the kind of company you’d be getting involved with. They have an “F” BBB rating and a track record of screwing their members. They’ll promise you great prizes, but if their finances get tight, they won’t pay you. Folks, there are way too many other reputable websites out there. Run away. Fast.

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