Boomertowne GCs Backlogged

July 30, 2008 · 11 comments

Update, 9/22: BoomerTowne.com is down permanently. Read the email from founder Herschel Peddicord here.
Boomertowne.com members have been contacting me, asking for information on the growing wait times for gift card redemptions. This is something that’s concerned me as well: my first redemption, on 4/25, shipped 4 weeks later…but my second cashout, ten days after the first, took 7-and-a-half weeks! My next redemption was made over 11 weeks ago and is still not showing as being shipped. :(
A week ago, I sent an email to BTVoice, the program’s owner, as well as an email to support. I told them I was in the process of writing an article on the delayed gift cards, and I said that I felt most people would be understanding of the delay if it was just explained. The lack of communication from management was really worrying the membership. I asked BT to please reply with some kind of reassurance for their members. They did not respond.
From the messages I’ve gotten from members, as well as from what I’ve read on BT’s discussion board and chat rooms, the last GCs sent out were requested on May 8th. I think it’s no coincidence that this is about the same date when the points were credited for the April referral bonus promotion. I saw my referral bonus show up in my account on 5/9 and promptly cashed out. Obviously, I’m still waiting for my GCs.
It’s purely conjecture on my part, but I think the referral bonuses for April exceeded their expectations. Combine this with the TV advertising at around the same time, and I can see where there would be both a financial and a staffing hangup.
On 5/19, about ten days after the referral points were credited, BTVoice announced that GCs were going to be delayed but would go out within a 6 to 8 week timeframe. He blamed this on the TV commercials creating a need for more staff.
Then on 5/28, BTVoice made his announcement that starting on 6/1, new members would need twice the points to cash out.
This happens ALL THE TIME with points programs: they start out with unbelievable, unsustainable earnings as a promotional gimmick, then when the membership reaches a certain tipping point, the owners scale back by either increasing the number of points to cash out or by decreasing the number of points you can earn. I thought it was very fair of BT to “grandfather in” existing members so they wouldn’t need double the points for redemptions. Sometimes, though, being fair is too costly. That’s the concern that I have with BoomerTowne at this point.
With a promise of 6 to 8 weeks, now going on 12 weeks, for redemptions…what’s BoomerTowne management telling members? Little to nothing. Some forum posts about the GC delays have been deleted without explanation. Chat moderators say they’re as in the dark as we are (bless Cherbear’s heart, she’s handled the flurry of inquiries with infinite patience and politeness). Those who have (unlike me) received an email response from support, were told the following: “Your rewards have not shipped yet. We are shipping based on work flow and cannot provide an exact ship date for your order. Once your rewards ship, you will recieve an email notification accordingly. Your inquiry and patience is appreciated.”
At this point, I think it’s wise that BoomerTowne members give serious consideration to the amount of time they’re spending on the site, and don’t spend time there that you don’t mind going unpaid. BTVoice has said repeatedly that the site was intended for social networking, with points/rewards being a nice little side bonus. If the points become too costly, don’t be surprised if they’re phased out. In fact, it’s been rumored that some kind of announcement regarding BT and/or BT Points is coming out soon.
I hope that the site gets its financial affairs in order. Until then, I can’t in good conscience recommend BoomerTowne as a points program to new members. I do think it’s still a nice site for pure social networking, but as far as receiving rewards for activity there — my feeling is that big changes are ahead, and they may be disappointing.

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{ 11 comments… read them below or add one }

Ginger July 31, 2008 at 9:52 pm

I have been on BT in the chat room just now. Someone mentioned that you had written this article. Of course, there are those that just can’t believe that they won’t be paid. As you well know, actions speak louder than words. BT needs to make an announcement or pay up. It reminds me of the whole NW debacle and how there were so many diehards who refuse to believe that their redemptions will go unpaid or take eons to receive. At this point, I am not counting on seeing my redemptions much before Christmas if then. After reading your time-line, I totally agree with it and can see how they got in this position. It seems all sites start out great guns, low redemptions, on time payments and when the site goes viral all hell breaks lose. They can’t keep up and end up with only their die-hard fans to support them before they crash.
My advice echos yours. I would also like to add that you should probably cash out every time you can so that if points double or cease to be paid you have a half chance of getting something.
Like Becky, I have been involved in reward sites since their inception. I’ve seen 100′s come and 100′s go. I’ve said it a 1000 times….get in, ride the wave & when it crashes on shore, jump off quickly.
I personally have $100 pending in GCs but I did receive $100 and won $25 for being in a chat. Hubby won 2 t-shirts.
BT VOICE— we are ringing your line. How about a truthful update? Hiding won’t make this go away. I think that anyone from the Netwinner office can tell you that. ::::snicker:::::::: Or you could just read all the Netwinner info that Becky has on this site as an example of what one woman can do.
Becky, thanks for your input. I don’t regard it as gossip and appreciate your time to inform all of us what you are finding.
Ginger

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BT Player August 1, 2008 at 3:26 pm

I got into bt in april this year, heard it paid in 3 to 4 weeks ..and now “maybe” 6 to 8 weeks well I am hear to tell you it has been over 12 weeks and I still have nothing from them, just a form letter saying they will email me once my gc is sent out. To me that is not an answer as to when. They also have said they ordered the gc’s and they are not in yet, gosh have we heard that one before? Yes we have and not long ago either. I stopped playing bt about a week ago and if I get paid ok and if not then I will not be out a lot of money and a lot of complaining which I did big time about the netloser game….Maybe Iraq has not made the cards for bt yet or they got lost in the bombing? But so glad to see you are on top of it as you do with every other site, we are lucky to have you on our side! ;-)

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100drjohns August 1, 2008 at 4:42 pm

I, for one, am going to play the site until I reach the next milstone of a $50.00 VISA card, two, three days max.. Then wait to see what BT is going to do. That way, they’ll only steal $200, which is less than Netwinner, who go me for $450.00. The only difference is that at least I spent less time at BT earning the dough.

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Becky August 3, 2008 at 5:25 pm

Oops! I was deleting comment spam (assuming you guys don’t want to read ads for Canadian pharmacies and small business loans in the comments on the site) and accidentally deleted a message someone left asking about the status of payments at iRazoo, since they joined that program at about the same time as BT. I don’t have any info on iRazoo but if someone else does, please leave a comment and let us know!
Apologies to the poster; didn’t mean to nuke your comment!

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Another BT hopeful August 10, 2008 at 8:57 pm

Their silence only makes them look worse. If they are going to fold, it is in their best interest to sit quiet. That way those who hope they will pull through continue to post, and BT continues to get paid by their sponsors. If that is the case, then they are even worse. That means they plan on scamming their users while trying to earn a few extra dollars themselves.
I am crossing my fingers that they will come through, but I am not holding my breath.

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Boomertowne disappointed August 10, 2008 at 10:27 pm

I am not going to say BT will pay out. As it has been over 12 weeks that people have been paid. BUt all keep getting the same response….prehaps it is time to report them to the BBB and see what they can. Like netwinner was reported.

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BTisdone August 11, 2008 at 7:52 am

Looks like we have no chance with BT. BT isn’t saying a word. And the longer the silence goes the more back logged they will get. The site is as bad if not worse than netwinner, and the silence just makes it worse.
All they would have to do is put out a small message to the community saying we are working on it. Instead we are getting they will be shipped out in order answer. Which is a generic response to peoples concerns.

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Boomertowne disappointed August 11, 2008 at 10:06 pm

Yes, I think BT is done and I waiting for them to come out and say that the points will no longer be traded in for gift cards. I am begining to think BT has abandoned the site. I think they suck at hwo they are treating their members. They were off to a very good start.

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Princess Spanky Pants August 11, 2008 at 10:34 pm

I’m done earning points until some of what I am owed comes through. I’m a mod, and I don’t even have the desire to be in the chat rooms right now. I am still hopeful that the money will come through, but the zero card shipments, and the dead silence on the matter is not comforting.

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0%Off August 13, 2008 at 2:52 am

My suggestion is to continue playing until you reach the minimum number of points, cash-out, and then wait and see. Having been on many surf-for-cash websites, I can now easily predict when a site is in danger of folding, and the warning signs for Boomertowne are here. Another BT hopeful noted that they may be keeping quiet in order to milk more money from their sponsers, which is a likely possibility.

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beverly isaacs December 18, 2008 at 8:42 pm

i have been waiting on my gift card since july 2008 but have received nothing. emailed them 5 times with no response. now i cannot even get the site to load at all. guess they took their site down where people from arkansas can’t get it anymore.

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