BBB “Inundated” With NetWinner Complaints; Says NW “Should Have Halted” Games

June 10, 2008

The BBB of Southern Piedmont, which services Charlotte, NC (where NetWinner is located) issued a BBB Alert this morning: “Hundreds of Online Gamers Accuse Charlotte-Based Online Gaming Site of Foul Play.”
In this special alert, the BBB says that it has been “inundated” with 180 complaints about NetWinner, from residents of 40 states and Canada. The article recaps the site’s decision to cancel pending payments but return double points to member accounts for use in entering drawings.
The President and CEO of the BBB of Southern Piedmont, Tom Bartholomy, is quoted as saying, “Before offering the games and prize structure, Netwinner should have determined how high their potential payout liability for the games might be. At the point that the financial payout became greater than the company could bear – or when Netwinner determined that players were accumulating more points than anticipated through whatever means they were using to win – the games should have been halted.”
If you’re just hearing about this story, you may want to start by reading my review of NetWinner here — and be sure to read all of the links in the Related Articles section to follow the timeline of how NetWinner got to this point.
If you’re a NetWinner member and you have not done so yet, you can submit your complaint with the BBB here . Other potential consumer resources are located in a summary page here. And you may also want to sign up for an account on the Open Forum, an independent message forum for NetWinner members.

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