In a very interesting turn of events, Freeride members on Thursday began receiving their promised Virtual Visa redemptions… by directly approaching Ecount.com, the provider of the redemptions. Freeride’s customer support has not responded to member inquiries regarding these overdue payments, but someone found that they were paid directly by Ecount just hours after emailing them about the status of their Freeride award. Word of mouth spread to the forums, and the Virtual Visas are finally being dispersed.
If you are awaiting payment from Freeride, the recommended method is to visit http://www.ecount.com/contact.html and click on Customer Service, and make sure you put Freeride in the message subject. You will receive an email from helpdesk@ecount.com (you may want to add this to your address book to ensure delivery).
Congrats to those who are finally being paid, and shame-shame on Freeride and Endai Worldwide for their pitiful neglect of proper customer service. Rewards program members should not have to go to this much effort in order to receive what they’ve earned. While you did come through, EVENTUALLY, with YOUR choice of payment, you get a big, fat, red “F” for customer service.
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Thank you for this information. I am giving it a try. They owe me over 100.00. They owe my son 150.00… He does not live with me and has his own account and a different last name so they can’t accuse us of having more than one account. They are obviously run by someone else than in years gone by, because in the past (and I’ve been with them 10+ years, thru thick and thin, the freeride cd’s, shirts and hats, closings, etc.)they were always forthcoming and honest with their members. I have really been disppointed this time. All they would need to say is they are having trouble and people would be patient, but instead they have chosen to lie and ignore their members…
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