As I mentioned in a post here on 9/2, Freeride.com blamed a “technical problem” for their failure to send out redemptions in a timely manner, and they announced they would instead substitute Virtual Visas for those redemptions. These redemptions were promised in 7 business days. No one is reporting having received theirs yet.
On Tuesday evening, Freeride sent out an email to all members with outstanding redemptions, apologizing for the delay and blaming it on yet another “technical problem,” with the new promised delivery “no later than September 30th.” (Click “Continue Reading” for the text of the email.)
Message to Endai Worldwide (Freeride’s owner): Get it together, people. You’re lucky people are willing to give Freeride a second, no make that a THIRD, chance to begin with…now you’re mucking it up. You best better make that 9/30 deadline. And say, when did Corey Newhouse leave as Director of FR? About the time people started having problems with redemptions? HIRE HIM BACK. Back up the money truck if you have to. Freeride needs strong leadership, and Corey provided that. Do what you gotta do.
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Dear FreeRider,
First, I would like to apologize for the inconvience this delay has caused you. We sincerely appreciate you and your choosing FreeRide.com.
All delayed FreeRide Virtual Visa redemptions have been processed and are finally rolling out over this and next week. The technical problem we had is being addressed thoroughly to ensure it never happens again.
You will be receiving both your FreeRide Virtual Visa AND your bonus tokens no later than September 30th. FreeRide Virtual Visa can be used ANYWHERE Visa is accepted online. You will receive an email clearly explaining the short activation process for your FreeRide Virtual Visa(s).
Again I apologize for the delays in getting your redemption to you. I hope that you will find the FreeRide Virtual Visa both convenient and versatile in helping fulfill your shopping wishes. Thanks and keep on FreeRidin
{ 4 comments… read them below or add one }
It’s october- I haven’t heard anything about my pending redemption…. sigh, I like this program, I’d hate to see it go under.
I’ve been a FreeRider for many years. I enjoy FreeRiding and hope to get my Virtual Visa soon.
I have been in contact with Freeride numerous times in the past several months trying to get my Red Lobster certificate. They are not answering my emails.
I’m in the same boat, waiting for my “Virtual VISA”