Best Buy Reward Zone

April 13, 2004 · 173 comments

Best Buy RewardZone Program Review — Updated, 9/07
Who Can Participate:
U.S. residents only, age 13 years or older.
How It Works:
Sign up in-store at any BestBuy or online here. Membership is free. For every dollar you spend online or in-store (excluding shipping and tax), you earn 1 point. Beginning 12/2/07, gift card purchases are also eligible to earn points. 250 points is worth a gift certificate good for $5 off a future in-store purchase. You can choose to have the GC sent to you by postal mail or by email. Either way, the certificate can be re-printed using a link on the Reward Zone website at http://www.MyRewardZone.com. The discount certificate must be used within 90 days.
Membership in the program entitles you to a few extra benefits, including free paper with the purchase of two ink cartridges, and occasional RewardZone members-only promotions (such as double points, or most recently, access to presale concert tickets to The Police).
Is It Worth It?
Why not? The program is free and you’ll get the equivalent of a 2% rebate on your purchases. You don’t have to carry the card around with you — you can just give your phone number to the cashier at checkout, and if you forget to do that, you can log into the MyRewardZone website and provide some information on your receipt and you’ll still get credit for the purchase.
Most complaints I’ve seen have been about not knowing the certificates expire (remember, you have 90 days in which to use them) or about people not receiving them in postal mail (you can print it from your MyRewardZone account instead).
The URL For More Info
http://www.MyRewardZone.com

Click here for the Best Buy Homepage

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{ 173 comments… read them below or add one }

Marc April 19, 2004 at 10:10 am

My wife and I got our first year membership for free through some special deal, but I will definitely be renewing. We’ve earned at least $25 or $30 in certificates so far. There are frequently “bonus point” earning oppoortunities. Plus, the $10 certificates are good off any purchase of $10 or more (before tax) and you can use multiple certificates on a single purchase. This one is actually better than it sounds on paper if you shop at Best Buy on a regular basis.

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Anonymous May 1, 2004 at 9:52 pm

thats true ……i whole heartedly agree

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Anonymous May 2, 2004 at 7:10 am

The Best Buy Rewards program is a scam.
The membership is good for one year.
You get bonus points toward purchases with a coupon 6 to 8 weeks after the purchase. The bonus coupon has a 90 day expiration date. If you don’t use it, you cannot get a a replacement or your money back for the membership.
Any basis for a class action law suit?

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Jenn May 16, 2004 at 9:33 am

Sure, you only have a very limited time to use the coupons. But if you buy at least 1 big ticket item when you have this card, it is definitely worth it. I spent $10 and bought a tv and now I have $75 worth of coupons. Good thing you can use more than one coupon per item!

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JDP May 26, 2004 at 8:10 am

I have profited from the Best Buy Reward Zone program. If you are a frequent shopper at Best Buy, and the 90 expiration date on the Reward Zone coupon is too short of a timeframe for you, swap the coupon for a Best Buy gift card by purchasing an item that costs more than the coupon and adding a gift card for the value of the coupon to your purchase.
Since there is no sales tax on gift card purchases and the coupon is reducing the subtotal, you will pay less sales tax and still be able to use that coupon’s amount (in the form of a gift card) beyond the 90 day expiration period.

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LPL June 4, 2004 at 11:26 am

Is it worth it?? Depends. It’s great if you make any big-ticket purchases. Or if you shop at BB a lot.
I recently bought a laptop computer. By joining the “Rewards” program (at the time of the purchase) for $10, I got $45 worth of coupons. They came considerably sooner than the 6-8 weeks quoted (probably about 4 weeks). That’s a nice discount towards some software.

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ruth June 10, 2004 at 12:19 pm

how can i get a catalog of things i can get with my points?
362 miami st park forest il 60466

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Nanette Warr June 13, 2004 at 10:41 am

I certainly feel that this whole program cost way more in my time that it was worth. I received one set of certificates, but the other 2 that I have coming never showed up. Upon investigation, I was called a liar. I have wasted way too much time and anger to ever deal with this program again.
I agree – Better Business Bureau?

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Brian Fuchs June 14, 2004 at 5:38 pm

The Reward Zone was a marginal deal at best when it was free. I just found out now that they will be CHARGING to be a member now.
While it is true that a very large purchase CAN make the program worthwhile, the fact that the reward expires 90 days after you get it really lessens its value.
Plus, most savvy shoppers know that BestBuy is NOT the Best Buy when it comes to big ticket items. Amazon beats it about 90% of the time, and all of Amazon’s big ticket items usually have no shipping or tax. Costco and Sam’s beat BB about 99% of the time, but have a smaller selection. The only really good deals on big ticket items are Open Box items, which can’t be applied toward the Reward Zone in the first place.
Just consider how much easier it would have been to add the reward dollars to your member card (as if it were a gift card). Imagine the smile on yur face when you find out you had an enexpected credit when they swiped your card.
When I’m not paying membership dues, I don’t mind if the rewards expire. When I AM paying for the membership, though, they better not expire.

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MrGrosser June 18, 2004 at 9:14 am

LPL- You’re a moron, You can’t purchase anything with Points. You gain points, and once you get to a certain amount, you get a $5 gift certificate. Pay Attention, Eyes up front.
/asshat

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PB June 23, 2004 at 9:56 pm

Hi,
I’m a rep with the Rewards Zone customer service line. The program is actually great, but DONT, I repeat DONT let those certificates expire. If they do, when you call, say that you never recieved them. Mail is stolen, so in this case, we can reissue them. Keep this in mind, PLEASE!!!!

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LJ June 23, 2004 at 11:06 pm

The Rewards Zone program is full of bugs. I bought a computer last August and I have yet to receive my certificates. They had my address wrong and after 2 emails and 5 phone calls it appears they finally have the right address. So maybe I will get my certificates soon.

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Joe Bonadonna June 29, 2004 at 2:24 pm

It’s a scam! I bought a computer in Nov. 03 and still don’t have my cert.’s. I have called 6 times now and asked to speek to a manager who never offers any solutions.
The first few call, the computer were down
The re-issued certs are suposed to be expidited but now I’m finding out that’s a lie. still need to wait 4 to 6 weeks.
Initial after the 1st purchase, you need to wait 6 to 8 weeks to get your certs. Stats show that this is about the time it takes most people to just forget it and probally throw away what looks like junk mail when it shows up.
Then when you call, the computers are down!
How many people will give up at that point?
Then when you do get the re issue, it takes 4 to 6 weeks for them to show up.
Where in the U.S. are these comming from?
I can see some fat cat now, How many points rewarded will never get used. Here’s how we will do it.
I am initiating a class action law suit. Who wants in?
email jbona44444@aol.com

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LJ June 29, 2004 at 4:42 pm

My certificates finally arrived.

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MAXINE E. COHEN July 30, 2004 at 12:00 pm

I RENEWED MY REWARD CARD ON 7/28/04 AT THE SEEKONK MA STORE #806 AND RECEIVED A SLIP THAT SYS THAT IF I GO TO http://www.MyRewardZone.com and give them my e-mail address i would receive a one-time 2500 bonus points. please e-mail a reply to me at MAXINE@ACOHENLAW.COM. WHEN I MADE THE ATTEMPT, THE RESULT CAME UP NEGATIVE. NO SUCH ADDRESS. PLEASE FORWARD THIS MESSAGE TO THE REWARD ZONE PEOPLE SO THAT SOMEONE WILL GET BACK TO ME. THANK YOU!

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nathan mercado August 12, 2004 at 11:33 am

i think its a good incentive program this rewards zone program. ihave started to enjoy the rewards and rebates that bestbuy has to offer

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Robert W. Taylor August 12, 2004 at 6:53 pm

I have been very with the sales associates at my local store.

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Robert W. Taylor August 12, 2004 at 6:55 pm

I have been very happy with he sales associatges at my local Best Buy Store.

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Denise Wright August 14, 2004 at 6:43 pm

Here is my email adress, now I want my free rewards points, one time 2500 points

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Marvin King August 14, 2004 at 6:59 pm

We think “Best Buy” is the best. Everyone is very helpful and friendly.

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JERRY HOLDEN August 15, 2004 at 7:32 am

I CAN’T FIND OUT HOW MANEY POINTS I HAVE.

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william clark August 15, 2004 at 10:50 am

looking for my 2500 bonus points soon. i hope that comments that i have been reading are not true.

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REoss Mavor August 16, 2004 at 9:17 pm

I was told to buy the rewaeds card when I bought a LAPTOP AND WOULD RECEIVWE $55.00 WITH a check!
What is this about getting points? I never would have bought the card if this is the deal.

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jessiejoiner August 20, 2004 at 1:46 pm

we just bought a rz card and were not sure how to do this reward zone thing can you help thanks jessie.

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Lois Grous August 20, 2004 at 3:46 pm

Here’s my E-MAIL address, so sign me up for
the news letter and,please,don’t forget my
2,500 BONUS POINTS!!

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christopher carey August 22, 2004 at 9:27 am

I can not find where to enter the 16-digit number or the questions for the survey

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Robert Williams August 24, 2004 at 10:31 am

on my sales receipt(8-24-04),it states for being a member for reward zone I would get 2500 bonus points. I can’t find it on your web site. please reficity same.
thank you
Robert Williams

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Vic August 24, 2004 at 9:03 pm

Best Buy is one of my hot spots. Great , great prices and merchandise. Thanks for all the good customer Service. Thanks for my extra 2500 bonus points. Can’t wait to find out how to use all of my reward points!

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Jo-Ann Ringwelski August 25, 2004 at 3:18 pm

I can’t find where to enter my e-mail address for the 2500 bonus points for a purchase I made on 8/21/04. I am thinking maybe this is just a scam. The receipt says, “Thanks for being a member of the Reward Zone program! Get a one-time 2500 bonus points when you give us your email address at http://www.MyRewardZone.com.” Will someone check this out!!!!!!

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Jerome Greco August 25, 2004 at 3:48 pm

I RECENTLY BECAME A REWARDZONE MEMBER. I RECEIVED MY MEMBER NUMBER, EXPIRATION DATE, ONLINE PASSWORD, BUT NO CARD. A PS WAS INCLUDED ” WANT TO EARN 2500 BONUS POINTS RIGHT AWAY? “.
YES I DO, BUT HOW? I DID GO TO http://WWW.MYREWARDZONE.COM, BUT THERE IS NO PLACE SET UP FOR MY E-MAIL ADDRESS TO BE RECORDED TO GET THIS REWARD. WHAT DO I DO NOW???

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Becky August 25, 2004 at 8:44 pm

Folks — if you read at the very TOP of this page, I am not BestBuy and I can’t get anyone any points. This is simply a review of their program – how it works, the pros and cons, etc. I’ve gone to http://www.MyRewardZone.com several times today — once I got the site just fine, once there was no response, and once I got an Error 404 on the page. It would appear they’re doing some kind of site maintenance.
Here is an alternate url you might try: http://rewardzoneonline.bestbuy.com/index.jsp – I was able to log in fine there even when MyRewardZone.com didn’t respond.
Also, you can try contacting them at 1-888-BEST-BUY.

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Yvonne McMorran August 26, 2004 at 3:42 pm

Please send our 2500 bonus points.
We love to shop at Best Buy; have spent alot of money there and always been pleased with their staff. Very helpful and knowledgeable.

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Marinus R Flayter August 26, 2004 at 7:04 pm

above is my member I D pleasecredit my 2500 bonus points

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Jean F. Crawford August 27, 2004 at 4:55 am

Here’s my E-Mail Address, so sign me up for the news letter and PLEASE don’t forget my 2,500 BONUS POINTS!

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Dan Giarraputo August 27, 2004 at 10:44 pm

This is my email address for the 2500 bonus points.
thank you.

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Shawn Betancur August 27, 2004 at 11:42 pm

Here’s my e-mail address for my one time 2500 bonus points for the Reward Zone Program

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Pat Higdon August 28, 2004 at 9:20 am

The first year’s free membership convinced me it was worth paying for when time for renewal came around. And that’s exactly what I did.

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Judith Fleming August 28, 2004 at 8:42 pm

Please send my 2500 bonus points. I have guven my e-mail address.

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James Whitten August 28, 2004 at 10:08 pm

I signed up for my reward zone to recieve the 2500
bonus point and would like to confirm if you
recieved the information
thank you

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ERIK August 30, 2004 at 3:48 pm

LOL
THESE PEOPLE ASKING FOR THERE 2,500 BONUS POINTS, DONT REALIZE THERE AT THE WRONG SITE!!!!
GET A CLUE PEOPLE.
BY THE WAY GOOD SITE, FUNNY AND INFORMATIVE.

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Cathie September 16, 2004 at 8:27 pm

My mom signed up when she bought a computer and used those rewards on a fridge and range. We used those rewards towards a PS2 for my brothers birthday. Even buying DVD’s and music adds up. No complaints here so far.

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Shalon Reynolds October 17, 2004 at 5:57 pm

Best Buy gave me my reactivation of my membership at no cost! I must say they have kept me very HAPPY!

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Harold Smith October 22, 2004 at 10:34 am

Thank you for the 5,000 bonus points and when you say you take care of your customers you do .And I will be using them for the buyiny of gifts. Thank You Harold Smith

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Thomas Meko October 22, 2004 at 2:18 pm

Thank you for the free reactivation of my Reward
Zone membership. How do I sign up to receive my bonus reward certificates by e.mail?

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IRMA MARTINEZ October 25, 2004 at 9:22 pm

THANK YOU FOR MY 5,000 BONUS POINTS

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Joseph M Young October 27, 2004 at 11:17 am

I do not like the way the rewards status is used.
I do not like the fact after spending my hard earned money at your store,you give me time limits on when to use my certificates.I believe as long as you use the Best Buy credit card there
should be No Experation date.

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Cy Irane October 28, 2004 at 2:04 am

I think that the Best Buy reward scheme is a complete scam. They charge you for something which should be free in the first place.
Also they have a policy which does not allow any cancellations or refund after the first 30 days. This is simply crazy as there should be no problem for them to cancel memberships and refund the $$. There is no loss of merchandise or misuse thereof.
And their customer service representatives, specifically one by the name of Tasha, is absolutely difficult to talk with and is rigid. In another store, this kind of CSR would not have lasted for even a month.
So stay away from Best Buy and their reward zone under all circumstances.

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JB November 6, 2004 at 2:59 pm

I signed up for the RZ scam back in August when I purchased over 2k in audio/video products. Of course, I was told that for ever 100 bucks, I was going to get $10, so that’s what I get for listening to the 17 yr old checker. Wait, scratch that. It’s MY FAULT for not halting the long lines at my local store to read the fine print. What? I can’t read the fine print until after they pull the card out from under the checkout desk and hand me the card? Oh. My bad.
Back to the story. August 2004. $2000. 6-8 weeks pass. I receive a letter in the mail stating that the email address I supplied doesn’t work, although I’ve used this email address for a while now. To my surprise, when I open up Outlook, I have 1 $5 certificate. HMMMMM. My email address works. I call to discuss this, and they have to “cancel and resubmit”, thus adding 2-3 weeks. It’s been 2-3 weeks, and no emails. I call, and they say “you’re not signed up for email certificates, we mailed them.” What?? I say I received one via email, and they say “we don’t know how, because you’re not signed up for email”. Well, considering that I haven’t received my certificates, and they don’t have my email setup, they have to now set up my email. 7 days. Then, I must call back to have them resubmit the certificates. 2-3 weeks.
Let’s see.
6-8 week waiting period.
2-3 week resubmital period.
1 week email setup period.
2-3 week resubmital period.
11 to 15 weeks… and that’s on the hopeful side.
The program lasts 1 year, and it’s been a quarter of that, and I have yet to receive 95% of the certificates I was to receive from my very first purchase!!!

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Stormy November 22, 2004 at 7:49 am

GO TO THE STORE AND DO BUSINESS IN PERSON!
We have been members of BB for years, no
complaints, happy with service and products.
As far as the myrewardzone certificates, our
experience has been very good, if they expire
just go to the store, they will renew them or
apply them to a gift card. Gosh, really can’t
see the big hubbub, they aren’t out to screw
you. Be nice to the people in the store and
they will be nice to you.
We like doing business in person and
don’t use the customer service phone line
for that reason.
Please give the store a chance,
remember you can order products online!
In our business we even provide many services
online and our customers have NO problems!
Happy Trails!
Stormynites

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josephine pargasrobillard November 23, 2004 at 9:57 pm

I would like to receive reward certificates by email and also receive 5000 bonus points for signing up.

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dennis November 26, 2004 at 2:04 pm

The RZ program blows. I still haven’t got full credit for something purchased mid Sept. The worst thing is that once I joined, I stopped getting the 10% off coupons. I know this because I have friends that are not members and they still get them. It needs to be discontinued.

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Law Firm Employee December 2, 2004 at 11:03 pm

How to Resolve Best Buy Reward Zone Issues
This is a long post, but it is worth reading. Trust me.
I used to run the legal department for a fraudulent corporation. I have perfected a technique that is virtually guaranteed to solve any problem with any corporation. I use this technique all the time, and I used it today to resolve my Reward Zone issue with Best Buy.
FIRST, understand that almost all corporate

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Becky December 3, 2004 at 7:24 am

What an excellent post! WONDERFUL and detailed advice applicable to resolving issues not only with BestBuy but also other rewards programs. Thank you so much for the information!
p.s. Would love to talk to you privately and off the record, Law Firm Employee — if you’re interested, I’m at comparerewards@yahoo.com

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Perplexed December 6, 2004 at 6:28 pm

I have 189,292. total points and $75.00 in Certificates.My reward certificates exspiration is 1-08-05. I would like to here how to redeem these reward points the best way.What is this really worth? Perplexed.

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Marc December 14, 2004 at 9:39 pm

BestBuy just made one HUGE improvement to the RewardZone program — you can now earn points for purchases made ONLINE! You can’t use the certificates online yet, but they say they are working on that. I’m now in my second year of membership and I am thrilled with the RZ program.
Also, you can now choose whether you want to receive your certificates at $5, $10, or $20 (for those who didn’t like getting $5 off a $10 purchase), and you can choose to have them delivered by mail or e-mail.
There are also opportunities to earn bonus points for purchases and other activities. I’ve earned 1200 points so far for playing FREE fantasy football sponsored by Best Buy.
To “Perplexed”… you certainly are perplexed because your post made no sense at all! You don’t “redeem” reward points, they are automatically redeemed in the form of discount coupons in $5, $10, or $20 amounts. From your post it sounds like you have already earned (and presumably received) $75 in certificates. What are they worth? $75 is worth $75! And if they expire on 1/8/05 then you’d better use them quickly! Or do you mean that your RewardZone membership expires on 1/8/05? In that case, you just need to decide whether you renew or not.
I’m also surprised at the people who say this isn’t a worthwhile program, or those who say BB isn’t the cheapest place to shop. They constantly have great sales and I have found them to frequently have the best prices on CDs, DVDs, computer gadgets, etc. They also have some of the best prices on appliances, computers, camcorders, etc. I just bought a JVC camcorder that is $329 at Amazon and also $329 at BB, but then I got 12% off AND I earned RZ points too! Now I LOVE shopping online but for a single CD or DVD it’s cheaper to buy at a BB store and save shipping. Plus, now that you can earn RZ points online you can shop online and pick up at the store for free!
– Marc
p.s. Becky, why do all these people think that this website is affiliated with the Best Buy Rewards Zone website? What a riot!

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finegan December 17, 2004 at 8:16 am

i still have not gotten my reward .what seems to be the problem with these people?

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G.Bucic December 17, 2004 at 10:16 am

Where do I find my reward zone points. I cannot read the left side of the screen.What is the URL? Where can I find it?

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Anonymous December 17, 2004 at 8:17 pm

What is wrong with you peeps. This site is in NO way affiliated with Best Buy or Reward Zone. It is a site that some joe blow created to find out what people think about the program. READ PEOPLE!!! If you want assistance with the Reward Zone program, then call Reward Zone at 1-888- Best Buy. Geesshhhh!!

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Mark December 28, 2004 at 9:37 pm

What a bunch of morons! Those of you who are asking the creator of this thread will probably never see your reward points because you think that this is the place to sign up for them. Most of you asking for the extra points are probably not even reward zone members. You obviously can’t read so how do you know what you did and didn’t sign up for?
The reward zone works and if you can do some basic math it’s not a hard program to figure out. You earn points, those points in turn have a monetary value, you get your certificates depending on how much you spend and then you spend the certificates. If you haven’t received your certificates than call the reward zone center and they will give you your account ID and password. Go to http://www.myrewardzone.com, enter your information and it will tell you the amount of points you’ve racked up and gives you a very detailed transaciton history. If you haven’t received your certificates than that can also be handled through the website. You people are making this out to be harder than it actually is. I received almost $200.00 in certificates last year alone so for my $10.00 investment, it was worth it. The other option would be to not be a member and I would have lost out on the extra $190.00 they sent me.
For those of you talking about a class action lawsuit, I’ll bunch you up with the other group of morons that want the guy who has this site to send him their points. Best Buy has this program as an incentive for spending money at their stores and you want to sue them for giving you moeny back? What a bunch of idiots. It may not be the most lucrative incentive program in the world but it does give you money back on something you were going to buy anyway. Use a credit or debit card that pays you cash back and you’ll get even more in return. Want to sue your credit card company for giving you cash back on your purchases also?
I highly suggest you go to http://www.myrewardzone.com and READ. Don’t just look at the pictures. It is a very easy program that requires no extra action on anyones part and you get money back. How hard is that? I can’t beleive the trouble some of you are having with this program. The only way to make something fool proof is to keep the fools away from it.

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MT January 6, 2005 at 8:59 am

I think the Best Buy rewards program is the best thing anyone has come up with. Last year I earned over $600.00 in certificates. I think it’s a great to keep someones business.

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Law Firm January 12, 2005 at 9:07 am

September 22, 2004 – Made $1,800.30 purchase at Best Buy.
October 24, 2004 – After waiting 4 weeks for my “Welcome Kit,” contacted Best Buy only to be told that my original purchase had not been registered; returned to store to have points replaced on Reward Zone card; given credit for only $1,589.99 of my original $1,800.30 purchase.
December 2, 2004 – After waiting another 4 weeks for my “Welcome Kit,” contacted Best Buy legal Department; was told that due to some complication my Reward Zone certificates would be delayed a couple of weeks; made longwinded post about how I had resolved my problem (see above, “How to Resolve Best Buy Reward Zone Issues”)
December 14, 2004 – After waiting another 2 weeks for my “Welcome Kit,” logged on to http://www.myrewardzone.com and saw that I had received points; contacted Best Buy to ascertain where certificates were; was told that I would receive certificates in the mail soon.
January 11, 2005

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Brenda January 12, 2005 at 4:09 pm

I used the rewards card for the first year and thought it was great…UNTIL…my membership expired. Well, I continuously shopped at Best Buy not knowing this. Each purchase my card was scanned and not one of the employees informed me of this. Until finally, one did over 4 months later and hundreds of dollars later (christmas time). I immediatly renewed when the manager of the store said that if I called the number for the rewards program they would reinstate all my purchases and count them. Well, they will NOT! This has made me furious! I deserve them and was expecting to have those purchases count. You decide…I am banning Best Buy for not standing behind their rewards program.

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Ken January 24, 2005 at 12:56 pm

I have some reward cards but can’t find them.
Can you help me out?
Thanks
Ken. Schwab

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Curt February 3, 2005 at 1:24 pm

Calling does not help, nor does email. The website for rewardzone is completely half-a$$ed. They send certificates to the wrong address and when they are used, they will not fix their mistake. Best not to use this $hit service, as it is poorly thought, run, and managed.

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alvin Jacek February 11, 2005 at 5:15 pm

I enjoy shopping at best buy, and the service is great. The people working in the Port richey store, are knowlegeable about the products there.

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Anonymous February 12, 2005 at 10:52 am

Reward Zone just screwed me out of $95….it sucks sooooo bad….never shop there again!
Would have ripped their eyes out if I could have been with the asshole on the phone!
Have to kiss some serious ass to get certificates……down with Best Buy!

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Gene Loughren February 13, 2005 at 2:16 pm

I bought a $900.00 T.V. about a month and a half ago, sent my wife to pick it out along with the rewards card. Ofcourse, when reviewing the receipt, nothing was applied to the rewards card. We called Best Buy the following day and they said they couldnt do anything about it and we had to do it online. yet until this day we have no clue how to redeem our rewards points. This may have been our last time shopping at Best Buy…
Sincerely,
A very angry Rewards Of Nothing Cardholder!!!!!
Gene Loughren

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Owen Sweeney February 13, 2005 at 4:08 pm

Horrible Program….Recommendation …Don’t get
involved or pay for something that you may never get. Have been trying to get a $40 certificate for some 3 months. When they sent it…I took it to the store to redeem, and guess what.. it was no good.
Had to go back to web site to try to reissue, Have spend some 3 to 4 hours, let alone time spent at store with manager. Guess what…after 3 months still no certificate. Its what I call a “true” rip
off…

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fred schortgen February 14, 2005 at 8:43 am

i like doing busness with BESTBUY

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Flora J. Woods February 14, 2005 at 10:07 pm

The Reward Zoneis a wonderful program. It gives me an opportunity to buy things at a discount.

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Joseph Knapp February 15, 2005 at 1:29 pm

I have been very happy with the program. Thank You.Joe

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Joseph Knapp February 15, 2005 at 1:45 pm

Ihave purchase software ,dvd, cd, Telphones,pc. &Laundry,DVD Player.very happy with the services& the the products. Joseph Knapp

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Carmen D. Gutirrez February 15, 2005 at 7:19 pm

today is 02/15/2005 .I got and offer if i give you my email i get 10,000. ok there you are.

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Becky February 15, 2005 at 7:38 pm

PLEASE NOTE: This is NOT Best Buy’s website! PLEASE do not leave your email address here thinking you’ve signed up for your bonus points. You need to go to http://www.MyRewardZone.com and enter the membership number on your card and your zipcode to create an account. Call 1-888-BESTBUY if you have any difficulties with this!
The website you’re on right now is CompareRewards.com — I review rewards programs like Best Buy’s Reward Zone, but I AM NOT BEST BUY AND CAN’T GET YOU YOUR POINTS!

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william traweek February 17, 2005 at 4:22 pm

I am a regular Best Buy customer. They have the most up to date merchandise available ANYWHERE

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williamtraweek February 17, 2005 at 4:27 pm

We shop regulary at Best Buy because the have the most uo to date merchandise available ANYWHERE

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heather colby February 19, 2005 at 6:38 pm

i am happy with all the service and items i have bought from best buy

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rito rodela February 20, 2005 at 1:29 pm

i think best buy is the best where there is a thousand of possibilities

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pam February 20, 2005 at 4:57 pm

It finally arrived today.

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Hasan February 20, 2005 at 5:32 pm

We received over $260.00 in gift certificate thru rewadzone … I love it

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Theresa Fiorello February 22, 2005 at 2:46 am

My children and I spend hours at Best Buy each time we visit. In every department, there’s so many items to explore. The sales personnel are always helpful, and very pleasant.

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Tomcat February 22, 2005 at 1:38 pm

Rewardzone site has some bugs in it. I supplied them with an email address that I’ve had for 10 years. I had opted to have certificates emailed to me. Apparently, there was a problem with it. I changed it with a fully qualified domain name and I still didn’t get my certificates because they had a problem with the email address. I just switched it to MAIL certs to me. What a pain. Are they blacklisted or something? I don’t understand what problem would be encountered with my email address.

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Mischelle February 22, 2005 at 4:19 pm

I bought a personal computer about the end of January and got the rewards card with that purchase. The salesman told me that in about 6 weeks I would receive a check for about 60.00 in the mail. I got a letter today about receiving certs. in the mail, I went to my reward zone.com and checked for the total points that I have earned to date and it states that my points are pending. first of all I am livid due to the fact that I receive certs instead of a check like I was told, and after reading some of the stuff on here, I feel that it is nothing but a scam.

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IMRavnos February 22, 2005 at 6:29 pm

How is a company charging $10.00 for the oppertunity to receive hundreds if not thousands of dollars in discounts and in store credit a scam?
Bought a 60″ Sony Grand Wega LCD Television and a 4 year extended warranty. that was over 4k right there which means I turned about a 130-140 dollar profit on my first purchase using this program.
I’m sure some errors do occur do to Best Buy hiring pretty much anyone who is not a felon and paying them crap dollars an hour, however, to try and claim the whole program is a scam due to a few folks running into issues or due to people being upset that the certificates are not instantly mailed to you even before the 30 day exchange/return policies have expired is ridiculous.
My advice : Chill out, be patient, and contact the customer support. I have twice now and found them to be civil, friendly, helpful and prompt.
Hardly anything like what I am reading here.

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Tom Vizzini March 3, 2005 at 7:14 pm

We are another set of victims of Best Buy. Last year we spent $5000 last year at BB and were due about 200 in certificates.
But….BB can’t seem to keep the records straight. They confused us with another customer and insisted that we get a different RZ account to straghten it out. Well after following that advice we were told that ALL our RZ certificates were no lpnger valid because we closed the account.
We did what they said to do. Of course Customer no service refused to help. We spent over 2000 a year at BB and will never shop there again.
Add to that our private informaqtion was being handed out to someone else.
It easy easy to say you give customer service when everything runs smoothly. When things get mildly complex you are kicked out the door by BB
Class action…..not a bad idea.
Anybody want in?

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Doris Flynn March 8, 2005 at 5:14 pm

I found the site but where do I get information about me? I spent 917.96 on 1/29/05 and 59.00 on repairs on 3/1/05. I should have something coming from you. Please send indormation be email to me.

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Ernest J. Cole March 9, 2005 at 11:13 am

I have been a Best Buy purchaser for many years anmd I have spent many thousands of dollars for my business, my children, grand children and applaincess for houses I buy and rehab, I purchased computers, tvs, dishwashers, refrigerators, vcrs, remotes,scanners, printers, software, videos, dvds, cds, many gift certificates and many other items too numerous to mention. Until now I had no serious problems with Best Buy. Then I joined Rewardzone. I finally got 40 dollars worth of reward coupons and tried to purchase One hundred dollars with my Best Buy Card and my forty dollars wort of certificates and was told they could not be used for gift certificates. There are no such limitations on my reward card. I am so angered by this that I will purchase elsewhere from now on and I will tell my son, daughter and grandsons to boycott Best Buy unless they decide to correct this situation.
Ernest J. Cole

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Richard March 9, 2005 at 11:42 am

Where can I join the class action suit. The MyRewardZone is a scam….

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Bob S March 11, 2005 at 8:36 pm

This is my second year with reward zone. My first year I received $125 worth of certs. This year I have received all my certs in my e-mail! Just print and off to the store. I have never had a problem using my certs.
The only problem I have with the program is it is very slow to apply points to purchase. I was skeptical at first but if you follow the rules this is the best incentive program out there.
I recently considered buying a tv from amazon.com which was $400 cheaper than Best Buy. I waited 2 weeks and bought the tv on sale at best buy.com. I got a $200 DVD player, 12 months same as cash, a digital coupon, and a big fat bonus in the rewards program in the tune of $150.00! After adding up the perks I saved money over Amazon and had it delivered from the local warehouse to my living room! How anyone could have anything negative to say about this program is beyond me. Keep up the good work Best Buy, you have a customer for life.

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allen walblay March 14, 2005 at 7:05 pm

best buy rocks all the time keep up the good work

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carole liguori March 21, 2005 at 9:19 pm

I wanted a lap top wireless . best buy told me i could have it where i live . I said i didn’t think so . he looked it up on the computer and said yes i can it shows my address that i can have wireless. so i bought the lap top. i get it home to find out i couldn’t have wirless that comcast did not service where i live. so i took the lap top back to best buy to return it because i couldn’t do what they told me i could. best buy wouldn’t take it back unless i paid them 150.00 because the box was opened. it was not my fault i had to open it to try to have it hooked up to wireless. now they tell me i have to pay them to return it.well it ended up i could exchange it for a desk computer. they didn’t have what i really wanted but to not loose my 150.00 i took what they had. . to top it off they got me to buy the reward zone card . when i got it . and went to purchase something i was told i had to pay cash and that they would send me my money in the mail . what a rip off. i should have taken the lost of $150.00 and went else where. . it is a shame because i really did like best buy. but now because of this . it makes me go else where.

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Bob C March 23, 2005 at 9:27 am

Reward Zone is a major scam. Tried on line to find out when I would receive the certificates for the $900.00 I spent 5 months earlier. There was no record of the transaction online, but the website indicated that $40.00 in certs were issued to me (no other references, date, location, etc.). Changed my profile to have certs issued via email. Two months later, still no certs so I called. There is no option at BB to talk to a real person, but I found out that if you wait on the phone long enough (5 min.)that you will be connected. The person I talked to informed me that the certs were sent to my address 7 months earlier, and that he could reissue them since I never received them, but their computer was down so I would have to call back. When I called back I was informed that 6 months had expired and therefore there was nothing they could do. I asked where the document was that would have informed me of this policy. No such document, and by the way I could not review my account online again because their computer was updating files. I talked to a supervisor and got the same result. She said that the document I got when I signed up made it clear that the certs are issued 6-8 weeks and that I should have looked for them. They only keep a 90 day transaction history online, so it was my fault for not looking at the rewardzone website in time to view my transaction, assuming that their systems would have been up. I was informed that I could send my complaint to the Reward Zone Group at BB Inc. in Minnesota, which I am sure is a shredder hooked up to post office box. I received my Email notifying me that I am up for renewal, fool me once shame on me, fool me twice,…. you get the picture

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Alan April 2, 2005 at 9:41 am

Rewardzone sucks! I purchased a large ticked item Jan 1st 2005, as stated on my contract I signed and on the website, I am to be emailed the rebated amount in 6 to 8 weeks. It is now April and I have called numurous times to hear them say

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Gary LaPointe June 8, 2005 at 9:20 am

comparerewards.com is a great site. Thank you.
Best Buy rewards is a super easy program to use. I signed up. I buy stuff and they send me coupons for $5, $10, etc off my next purchase. This is an excellent program if you are a semi-regular shopper at Best Buy.
If you are looking at getting the is Best Buy rewards program do it.
Please note that most (not all) of the complainers here aren’t even paying attention that they aren’t at a best buy web site or don’t understand they can’t redeem points for anything or are looking for the redemption catalog (it’s called a store); so you’ve really got to take their information with a grain of salt.

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Jim July 26, 2005 at 1:12 pm

Reward Zone members beware!!! Because of a “glitch” in their computer system your Reward Zone membership can be merged with someone else who shares your name. It happened to me and I have been struggling with Best Buy to get my points since May 10 (it is now July 26). Everytime I call I get a different story. Best Buy has even gone so far as to ignore a Better Business Bureau complaint I have filed.

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Neil July 26, 2005 at 1:56 pm

My BestBuy rewards zone has been a positive experience minus one complaint. I have been a member for three years and have never once paid for the membership. My initial membership was from a free promo that I got after getting a BestBuy card. I buy many large ticket items anually at bestbuy so I have always gotten it renewed free of charge (although I have never seen any requirements for this nor do I know why exactly).
While I have gotten all my rewards certs in 4 weeks or less there have been three exceptions all purchases in excess of $1000:
The first was a washer/dryer set I bought, those took 6 weeks.
Next was a Nikon DSLR, those took a full 8 weeks.
Last was a Sharp Aquos LCD TV, and those took 8 weeks.
I talked to customer service and was told that they want to insure that the large ticket purchases will not be returned so that BestBuyu doesn’t get scammed for the rewards.
My only complaint is one time I could not get the tickets to print on a network printer and I was limited in my attempts to 2 tries as a result I “lost” them and sacraficing $30 in rewards. They should honestly better track the rewards so that they are not just lost and then denied replacement.

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Anonymous August 11, 2005 at 6:00 pm

I TOOK THE REWARDS SURVEY ENOUGH TIME TO GET OVER 6 MILLION POINTS. WHICH IS WORTH OVER 2200.00 THEY SENT ME ONLY 835.00 IN REWARDS CERTIFICATES, THEN CANCELLED MY MEMBERSHIP. THE REWARDS SURVEY KEPT POPPING UP WHICH WAS A GLITCH ON THEIR SIDE. I WAS TOLD I’D GET ALL 2200, BUT I DIDN’T AND PROBABLY WON’T AT LEAST THE $835.00 I DID GET I GOT A COMPUTER SOME GAMES, AND MOVIES OUT OF, BUT UPON THE NEXT DAY OF MY RETURN TO GET MORE I WAS APPROACHED BY THE MANAGER AND TOLD I COULDN’T USE ANY MORE OF MY COUPONS. HE SAID I’D HAVE TO SPEND OVER 60,000 TO GET THE $835. HE WAS VERY RUDE. HE TOLD ME I WALKED OUT WITH OVER $1000.00 WORTH OF MDSE (DUE TO INSTANT REBATES) HE TREATED ME LIKE A DOG, GAVE ME HIS CARD, AND WALKED ME TO THE DOOR WITH MY LAST REWARDS POINTS PURCHASE. HE MADE ME FEEL GUILTY, BUT ONLY A LITTLE. AFTER ALL IT WAS BEST BUYS MISTAKE NOT MINE. AT LEAST I GOT A WONDERFUL COMPTUER OUT OF IT! I HAVE CONTACTED THE BBB. I MAY NOT SEE ANY MORE $ BUT AT LEAST I REGISTERED A COMPLAINT!!!!! I’M NOT EVER GOING BACK TO BEST BUY AGAIN.

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Anonymous September 12, 2005 at 4:04 pm

Why go to best buy and pay $22 dollars for a dvd that costs $18 or $19 at most somewhere else. This is only a good deal if you purchase big ticketed items. I will admit from time to time they do give special discounts on certan items for reward zone members. If you like buying dvd’s the day they come out then do some comparing and take your pick. Best Buy $16.99, Target $15.99, Circuit City $14.99, Frys $13.99. Why not go somewhere where you can get your discount or rewards at the time of purchase. Over time the money you save is your reward without paying a $10 dollar annual membership fee, and without running to your mail to see if your rewards certificates finally arrived.

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CJ September 13, 2005 at 3:19 pm

I’ve never had a problem with Best Buy. What a lot of people fail to understand is that the rewards program is only good for those of you who shop there a lot. I’m there every week either getting a DVD at sales price, misc. electronics, etc. I don’t disagree that Best Buy isn’t the “best buy” in a lot of cases, but they do have things where they have the best sales (i.e. blank dvds, etc). I personally recommend the program to anyone who shops there on a REGULAR Basis. I’ve actually accumulated over $50 in rewards in the last 6 months. The certificates do take a while to get to your home, but it’s still worth it. Especially when what u want costs 14.99 and you have a 5 buck gift certificate to use.

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John September 18, 2005 at 6:28 pm

I have spent a lot of money at Best Buy for our business and we look for ways to save money. Best Buy was a store where we usually could get the best deal and get what we need. When we signed up for their “Rewards” card we felt it made sense and was a legit deal. Here it is 8 months later from signing up and still no certificates for the money we have spent there. I have requested them several times and when I ask where my rewards are I am told they’re in the mail. The only people I see getting any rewards are the CEO’s of this company who are collecting our $10.00 for a bogus program. I no longer spend my money at Best Buy because I don’t want to shop at a store that scams the consumer out of their money with offers such as the “Rewards Zone” program! Once again the consumer gets bit in the ass by big buisness’ like Best Buy!

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Class Action Attorney September 22, 2005 at 2:30 pm

If you are interested in helping in our investigation of the reward zone program, Email: sklarlaw@aol.com or go to http://www.lorisklar.com/bbad.htm. Please include your full contact information, including email.

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tom chavonelle September 23, 2005 at 7:49 pm

i never would have purchased the myrewardzone card if i had known that it was impossible to get on to the web page

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dick cays October 6, 2005 at 10:05 pm

This sucks….myrewardzone number dose not exist ??? $9.99 for WHAT ???…OR WHOS POCKET

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Connie October 14, 2005 at 9:26 pm

In my opinion, this program is a waste of money at best and possibly a fraud. I still have not received over $50 in certificates after months of attempting to get them. After being lured by false promises, I joined this program and spent thousands at Best Buy that I would never have spent at the store if not for the promise of reward certificates. The customer service at RewardZone is a joke. Someone at Best Buy reward zone keeps changing my mailing address without my permission so that I never receive the certificates. They tell me that they cannot track who is making these changes without my authorization. The customer service is non-responsive to my requests for an investigation of who at their company is changing my address without authorization.

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BOB M. SANDMANN October 17, 2005 at 11:16 pm

I had a BAD TIME AT STORE #55 IN HURST TEXAS.
I BOUGHT A COMPUTER FROM BEST BUY AND I WILL GO
TO FRY’S OR CONN’S NOW. THEY LET THERE COUSTMER
STAND IN LINE’S TOO LONG IN BEST BUY.
I HAVE NOT SEEN ANY REWARD ZONE MONEY BACK YET!!!! DON’T BUY AT BEST BUY……….
POOR SERVICE ALL THE TIME…
NORTHEAST MALL HURST TEXAS

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Miles October 19, 2005 at 11:51 am

Tried to print my certificates. 2 times. Emailed the rewardzone using many different variations (address inside email was wrong). Reply says to call the 1-888 number. 30 minutes on hold. Told my problem. They say only Windows with Internet Explorer are supported. They SELL mac notebooks! Now they say they have to mail them by USPS. WAIT 4 WEEKS and contact again if not received.

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BOB SANDMANN October 22, 2005 at 8:39 pm

I BOUGHT A COMPUTER FROM BEST BUY. THEY HAD TO EXCHANGE IT AND CHANGE THE NORTON AND SPYSWEEPER
OVER TO ANOTHER COMPUTER. WHEN THEY DID IT THEY ALSO DID NOT PUT THE DATE’S RIGHT ON BOTH OF THEM. THE NORTON EXPIRE ON 9-24-2006 AND THE
SPYSWEEPER EXPIER ON 8-2-2006 WHEN THEY SHOULD
BE ON THE SAME DAY. I DON’T LIKE BEST BUY STORE
#55 HURST TEXAS NORTHEAST MALL. I HAD TO CALL MN
AND TALK TO ROBERT FEIVOR WITH BEST BUY IN MN.
THEY ALSO ON MY EXCHANGE OF MY COMPUTER-THE OTHER
MONEY I PAY MORE ON WAS NO PUT ON MY REWARDZONE
CARD. THE BBB KNOW ABOUT 5 COMPLANTS AGAINST
THERE COMPANY. DON’T BUY AT BEST BUY!!!!
THERE SALE’S ARE DOWN….WHY BECAUSE THEY DON’T
CARE IF THE COUSTOMER’S COME BACK!!! THEY RUN YOU AROUND AND AROUND…
STORE #55 NORTHEAST MALL I WILL NOT TELL ANYONE
TO BUY AT YOUR STORE!!!!!! BOB SANDMANN

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Jeff White October 29, 2005 at 9:19 am

It’s a scam. They use it to influence people to return to their store instead of going to others. I paid for the card, did not receive any info for 5 weeks. I called and they had a completely different address and zip for the data on the account. I spent an hour on the phone confirming each purchase for 4 months, and they said they have to mail a new card, 4-5 weeks. It’s been almost a year now and I have no real account, but a nice plastic card for 9.99. The entire account errors are too suspicious.

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Louie N. Eaton, Jr. November 4, 2005 at 6:35 pm

I want to check my account.

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Vladi November 19, 2005 at 10:10 am

I am really unhappy with the reward zone. To date [11/19/2005] I have $140 in reward zone certificates. I have used a lot of them already but the last $60 I decided to spend on a 2-way radio from Midway (good radios BTW, but this was my first pair ever so what do I know). With my luck the radios went on sale 2 days later ($59.99 instead of $64.99) and also they were giving away a free ear piece (selling for $15 alone). I tried to get a price adjustement. Well – there is no way. You have to return the product – they will return the RZ points to your account and you can have them back again in 30 days. But of course by then the radios will not be on sale. If you want them while on sale – pay with regular money now,
For being such a good customer there (I would guess I have spent more than $4,000 there this year alone!) I think they can do better.
Almost forgot – they seem to be changing the program – instead of spending $150 for a $5 reward you will need to spend $250. The membership will be free though. I think this is going to happen – I recently received a letter from them saying that I am a valued customer and got a free 1 year renewal.

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Terrence Malone November 23, 2005 at 1:23 am

I joined the Reward Zone program on 9-29-05 with an offer for 30,000 bonus points if I signed up by 10-1-05. These were supposed to be added to my account in 30 days. It has been almost two months and no bonus points. I have called 4 times & e-mailed twice. No satisfaction yet. If I knew there would be this type of deception, I wouldn’t have joined. By the way, I also bought a $4000 TV on the same date & haven’t received any certificates for that either. I am going to file a complaint with the BBB, but I doubt it will do any good. I just won’t shop at Best Buy anymore.

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Tim Fouch November 30, 2005 at 7:28 pm

Over the past few years I have bought hundreds if not thousands of dollars worth of products from Best Buy. I have earned many, many points but I have only been able to use a very little amount of them due to short time limits and distants to stores. Is there anyway that I can redeem all the points to put towards another large purchase?

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Phil Yenovkian December 7, 2005 at 2:28 pm

Best Buy’s Reward Zone is a giant rip-off. Just look at the complaints filed on Complaints.com. There were so many they had to limit them after June!
I don’t know what happened to those that claimed to benefit from the program but my experience is so bad it leads me to believe these are “plants”. My membership expired on September 30, 2005. After an entire year of trying to get coupons in my hands, I have yet to derive 1 cent from them. I paid $9.99 for the membership and shopped at Best Buy when I could have gone elsewhere.
My contacts with “customer service” have all been negative. Even the supervisors (Dave, Sherry) are more interested in arguing then in helping me. They are more frustrating than the Federal Government!
DO NOT WASTE YOUR TIME WITH THIS WORTHLESS PROGRAM! YOU WILL REGRET IT!
Phil Yenovkian

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Phil Yenovkian December 7, 2005 at 4:20 pm

If there is any doubt about the integrity of the Reward Zone program, read this from the Better Business Bureau:
In May 2005, the Attorney General of Wisconsin filed a lawsuit against Best Buy Company. The lawsuit alleges that Best Buy engaged in a pattern of unfair and deceptive acts and practices including: Representations related to promised rebates, extended service plans, supplement magazine subscriptions, the return and exchange policies and restocking fees, gift cards and “Reward Zone Points”. The matter is currently pending. Consumers can read the formal complaint at: http://www.doj.state.wi.us
In May 2004, Best Buy entered into an Assurance of Voluntary Compliance with the New Jersey Attorney General. The agreement alleged that the company engaged in deceptive advertising, failed to have advertised merchandise available for sale, and failed to honor rebates and warranties. The company has not admitted any wrongdoing. However, the company has agreed to comply with the State’s advertising laws in the future. More information can be obtained by contacting the New Jersey Attorney General’ office or by accessing their Web site at: http://www.state.nj.us.
In August 2004, the Attorney General of Ohio filed a lawsuit against Best Buy Company. The lawsuit alleges that Best Buy engaged in a pattern of unfair and deceptive acts and practices including: Failure to honor implied warranties of merchantability, substandard and/or inadequate customer service, and making false and misleading statements to consumers. The matter is currently pending. Consumers can see the formal complaint at: http://www.ag.state.oh.us.

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Dee Berbaum December 14, 2005 at 4:32 pm

In November of this year my purchases at Best Buy amounted to well over $300. I have not been given credit for this purchase on my rewards zone summary.
I went to the store today and I was asked to renew my membership in Rewards Zone, after reading all of the above, this evening, am I supposed to assume that I will not get a suitable response? In my summary I get a $5 off a purchase but I did not have that form with me today, can I still use it?
Would you please respond to this request favorably?
I plan to purchase other items in the near future and would like to know when I can receive any additional coupons so I may take advantage of the so called Rewards Zone program. Thanks.

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Clarence Adams December 21, 2005 at 8:03 pm

Made purchase at Best Buy Store #261 0n 12/21/05
for 232.23. The reference # assigned to the transaction is: 026100805430. Please up[date my account.
Thanks
Clarence Adams

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blaine virden December 29, 2005 at 9:30 am

hello all
I to had aproblem getting 100.00 worth of coupons, so i sent this leter to susan.hoff@bestbuy.com and she forward it to correct person and I recieved a $100.00 dollor gift card in the mail, UPS overnight!!! good luck…
made a 3000.00 dollar purches in july 26,05 and still have not recieved my 100.00 dollar coupon!!! have had them reisued twice and been given the run around by reward zone customer service, I feel i have been taken advantaged of and an very angry!!! I am also cosidering contacting a lawyer. I want my money ASAP!
I have been more than patient, here is my account history for the past 90 days.., also lots of other customers are having the same problem.

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Mark German February 1, 2006 at 8:42 pm

I would like to respond to the people who were happy about the helpful people at best buy. I bought big ticket items… I couldn’t get help in in the appliance dept.. so I drug a floor model refrigerator half way to check out to make a statement. I left it in the record dept.. not one of the snot-nosed kids even offered to help. They shove there reward…

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NTW March 22, 2006 at 9:32 pm

I work for Best Buy Reward Zone as a csr at a call centre. And I tell you one thing, people are very inconsiderate and disrespective when I am trying to tell them that they must be a “responsible consumer” to read their Terms & Conditions of the program. Tell you the truth, on an average day, I do more than 100 calls per day and I receive approximately, 1 out of every 10 calls, the members are dissatisfied. The truth is, its absolutely on their part not being a “responsible consumer”. Actually, I really enjoy serving our more than 3 million members.

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Jerrin June 6, 2006 at 2:31 pm

I WISH I HAD NEVER bought this program this program is a complete RIP OFF
1.) it takes 6-8 weeks to the rebates to the customer, and I’m OK with it, but you guys would ever mail it to me the first time i called best-buy customer services and they promised me they would mail it to me, never got it, so another 6-8 weeks pass by then i called them again telling them i never got the rebates, then i finally i reserved the rebates after a total of 4 months later….
2.) i had a warranty of my MP3, after a year it stopped working so i returned for an exchange of the product they said that so that i bought the product on reward-zone points and you said that i will not be able to get my product replaced, a portion of payment came from the reward zone program i will have to wait till i get these points back in the mail or email 2-3 weeks…..never got them so i called them again, 2-3 weeks…. pass again and nothing, finally another i received them after them i tried to print them it didn’t work, i did it about two-three time and it didn’t work so i called the customer service dept…. with the problem and they told me that it will not work again if you try to print it more than twice…..I HAVE BEEN VERY PATIENT WITH COMPANY, but I’m at the end of my ropes i hope this message will get to a manager or corporate..
I’m a very dissatisfied customer i have never been so anger at a company before, i am a very technical person and am very knowledgeable in the area, so a lot of people ask me where they should buy there product….i used to include best-buy but after this experience i will never let any of my friends or customers buy any items from your corporation…..

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Thomas Sanders June 21, 2006 at 7:33 pm

Best Buy just sent out a letter to members noting changes to the program. According to BB, its now “easier than ever.” Easier to stick it to us. For the second time in the program’s existance, BB is raising the threshold. It now takes $250 in purchases to earn $5 bucks. Oh, BB is waiving the annual fee, which it should have done from the get go, but this goodwill is destroyed by the raising of the spend rate.
BB has the opportunity to jump out in front of Fry’s, Circuit City, etc., with a meaningful loyalty program, but they shoot themselves in the foot with every “enhancement.” The 90 use or lose window is bogus and a way for BB to sell low cost CD’s and DVD where the margins are better. Unless you have a boatload to spend, you can’t save up a meaningful amount to use towards a camera, computer, etc.
I’ve been a member since the beginning of the program, but I’m done.

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LWT June 22, 2006 at 8:48 am

I got the letter yesterday and laughed when I read it. “It’s less complicated for everyone and you can join for free! Oh yeah, the threshold has been raised and now for $250 spent you get $5…Ummm…But you won’t get confused!”
Whatever.

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Rob Balchunas July 11, 2006 at 6:08 pm

Reward Zone is a total scam. I recently bought a 50″ plasma TV at Best Buy which including the service plan was about $3800 bucks. I had joined Reward Zone back when I bought my prior TV a couple of years ago so I asked the rep if I still had a RZ account. Instead of informing me my account expired (which it had), he told me he found the account, everything was fine, and he took my money/processed the sale. We even discussed how I should use my Reward Zone points that I should earn from this large purchase to buy a high end surge protection component to protect my investment.
The reality is, I received NO POINTS for my purchase and Best Buy will do absolutely nothing for me. They say that since my purchase was applied to an expired or suspended account number, there is no way that I can ever get the points!
Well that is interesting isn’t it? Did the sales rep mislead me? Did I do something wrong? Let’s see…
I asked about my Rewards Zone account. Is it still in the system? Does it still work?
I mentioned I had one from a couple of years ago. Should the rep have mentioned they expire after one year?
I was very specific that I was interested in getting the points. Perhaps the rep could have talked to me about opening a NEW account!?
Interestingly, my “suspended” RZ number is prominently displayed on my receiptand looks very official, active, and in force, etc. Why is it on the receipt if it isn’t active or eligible for accruing points?
How is this possible? Very cleverly…
I called reward zone customer service and they admitted to me that the sales reps in the stores have NO WAY OF KNOWING if your RZ account has expired or is suspended! No way of knowing!? So basically, they have a system in place that will intentionally ‘trap’ large purchases by their customers who have ever had RZ memberships in the past but whose memberships might be currently expired.
The worst part is, their poor salespeople are unwittingly complicit in this scam because the Best Buy system doesn’t give them what seems to be a very logical ‘red flag’ when they enter an expired or suspended RZ number. It leads their salespeople to believe that everything is fine with the RZ account which then ultimately leads their customer to believe the same thing whcih of course then leads to the customer making a purchase and then FOREVER losing out on these reward points because they have gone into a ‘suspended account’ that is in the system, associated with my name, phone number, address, etc but remains ineligible for accruing points!!!
Best Buy obviously knows that if given the option to renew my suspended membership at the point of sale, even if it costs $10.00, i would have clearly taken it because I was spending so much money in their store. It’s probably not a stretch to assume that with the $65 in rewards I would have been eligible for (after theoretically subtracting the $10 for renewing my membership before I made the purchase and using each $250 spent for $5 in rewards) I probably would have bought something else, like that expensive surge protector the sales rep pointed out. I also probably would have felt pretty good about my experience at Best Buy and likely told a couple of people about it. Like my father who is looking at an HDTV or my buddy who is doing the same…
Now I will never buy ANYTHING at Best Buy ever again and I will make sure that every person I know who is considering such a purchase goes to Circuit City, Fry’s, CompUSA, Apple, Costco or wherever.
F BBY
PS – To the customer service rep who posted (in addition to the two on the phone) that claim it is up to the customer to read the agreement and understand their membership expires in a year, please think about what you are saying for a minute. I can accept that this is in the agreement but what did I do wrong in this instance? I asked about my old RZ account and the sales rep told me it was fine and that I will get the points! What else am I supposed to do but ask the representative of the company who has the program!?
The problem here is a system that is intentionally set up to deceive both the sales rep and the customer by keeping both of them in the dark. Never again Best Buy!

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Doyle August 19, 2006 at 12:35 pm

Reward Zone members are idiots.
It takes a very special person to not read what they are getting themselves into. unless your walking into a store wanting to purchase a 4000 dollar television than its not worth a customers time and I congratulate Best Buy for making suckers out of you all.

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Clayton Boothe August 22, 2006 at 12:22 pm

The Best Buy Reward Zone has been a TOTAL BUST for me. Nothing but problems getting the discount certificates I’m owed.
After joining, THEY STARTED BY MAILING MY CERTIFICATES TO MY EX WIFE’S ADDRESS!!!! How they even got her address is a complete mystery to me. I certainly never provided it. Since then, I’ve spent about 2-1/2 hours on the phone with them during multiple calls, trying to get this fixed. Each time, they say it’s fixed and it’s not!
They proposed sending me certificates to my email. I said great! Only problem…you have to use Internet Explorer to go to Best Buy’s site to print them out, and I’m a Mac user with Safari as my browser. So I’ve told them (three times!! politely!!!) to please MAIL THEM TO MY HOME ADDRESS. I first called in Feb 06, and made two more calls since then. No certificates received yet. They owe me $55 in certificates.
Yes, I’ll be taking this to the Michigan Attorney General and the president of Best Buy next.
In the meantime, my only recorse is to tell this on this site and urge you NOT to become a Best Buy Rewards Zone member.

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Neill August 23, 2006 at 3:01 pm

Has anyone realized the new scam Best Buy is doing with their Reward Zone program? I received a letter from Reward Zone with new changes to the program. First, effective September 18, 2006 the membership will be FREE for the Reward Zone Program. So if you paid a year membership or two years (as I did) you loose the money. It is now a FREE program and all you have to do is make a purchase once a year. The second biggest problem is they are now converting the points to a one dollar one point system (no longer $1 dollar equalls 100 points). By making this change they now say that you need 250 points to get a $5 dollar certificate. This means you need to spend $250 dollars. Before you only needed to spend $150 dollars ($150 x 100 = 15,000 points = $5 dollar certificate). You now need to spend $100 dollars more for the same $5 dollar certificate. Initially it used to be 12,500 points for a $5 dollar certificate. This program is going from bad to worse.

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Jeff September 14, 2006 at 9:29 pm

I’m actually really surprised some people here have had problems with the Best Buy rewards zone program. I’ve never had any problem with it whatsoever. I buy things, they send me certificates, and I use them. I did have a friend once that was not getting his certificates, and they just were mailing them to an incorrect address. He had them update it properly and then he started getting them no problem. I had another friend who was ALSO not getting his certificates and wasn’t sure why because his address was correct in their system. They instead started to send it to him via email, and he always gets them now.
For the above post, Neill, I am aware that the reward zone program is becoming free, HOWEVER, I do also know that if you purchased your card (spent the 9.99) BEFORE the program goes free, you will be getting the $9.99 that you spent to buy the card, in the mail in the form of more best buy reward zone certificates. So, although I’m not thrilled with it becoming a free program, those who did spend the money, will NOT be losing it.
~Jeff

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Edith November 14, 2006 at 3:20 pm

I purchased a GE refigerator/freezer from Best Buy- I love the appliance, as for Best Buy that is another story! I will keep this short because I could really get carried away with my complaint! The delivery men were terrible, my “new” refriegerator arrived scratched, dusty, and I mean filthy dusty on top, as if it had been out of the box and stored in the warehouse for months. I was charged to move my old refrgerator into my garage. I had been told that the refrigerator was a new boxed one and that there would be no charge for moving one item. So I called customer “Care”, first about the delevery men and then later about the filth and condition of the refrigerator. The first phone call I was promised a $50 gift card, that arrived. The second phone call I was promised a $100 gift card due to the condition of the refigerator, that gift card never arrived. I just called customer “care” and was told that the second gift card had never been promised, nor even mentioned. As the conversation went on I baasically got the message that I must have made this story up and had nothing better to do today than call Best Buy with this “story”. I will go back and use my $50 gift card, but that is it. There are plenty of other stores out there that I will shop in.

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Delores Pittelman November 20, 2006 at 2:52 pm

I’m looking for my rewards for the merchandise that I purchased in the store-Best Buy Port Road -Milwaukee,Wi 53217-
I don’t know how to get them–I just bought a Laptop and router along with the Geek squad helping me to hook it up-which I Also paid for-
Please give me an answer to my question

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Richard January 15, 2007 at 11:49 am

I made a purchase of $5,200.00 from Best Buy on 10/27/06 and as of 1/15/07 have yet to receive my reward zone points. BB told me that my points were incorrectly posted to another’s account, and the matter is under investigation. I’ve contacted BB by phone and e-mail and each time I’m told the case is still under investigation. I wonder if I’ll ever get the points without having to contact an attorney.

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Andy January 22, 2007 at 11:13 am

Hey it’s free to sign up now, without spam, and you get free money. I’ve shopped at Best Buy for years now without issue. Don’t blame your idiocies and incompetence on anyone but yourself. And stop complaining.

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Oh God I love BB's Reward Zone February 8, 2007 at 7:37 pm

Current Posted Points Balance: -27
Current Pending Points Balance: 0
Points Earned to Date: 155,622
Rewards Earned to Date: $ 5,175
Yea, that’s right. Over $5G. My other account, over $12G.

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steve February 12, 2007 at 5:38 pm

If you are a best buy reward zone customer I want to purchase your Police presale code. Best Buy is having a presale for The Police Reunion Tour but you had to be a member before 2/1. You can email me at ssigel@prodigy.net or call me at 314-610-4849. Thank You

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No Certs March 10, 2007 at 7:53 pm

I have called BB RZ 4 times. Each time they state they can’t deliver to my home address or my email address. Each time they state they give me an event number and claim they are “escalating” to the next level. However, I have been receiving my BB bill at both of addresses — of course they can get that right. I made my purchase in November ’06, and it is now March ’07. What are the odds of ever receiving these certificates? Fairly large purchase of $5,000. Had a similar problem with BB and a rebate on my computer — took a year with a paper trail as long as a football field, but I did finally get it when I promised them I wouldn’t leave the store until they gave it to me :)

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Ernesto March 20, 2007 at 3:23 pm

It’s a program geared toward people who put things off. The certificates expire and they are gone forever. You need to print and use the certificates right away. I mean like right now. It can be a beneficial program. But like rebates you have to be disciplined. I unfortunately let time lapse and lost my rewards. I guess you win some you lose some. :0(

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dnl April 13, 2007 at 7:51 am

Best Buy’s Reward Zone program is free now.
Ever 250 dollars you spend, you get a 5 dollar gift certificate in the mail. It’s awesome, and it’s free.

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Josh April 13, 2007 at 11:41 am

I purchased a reward zone card and went online (after purchasing a laptop with it) and found out my account information is wrong. I called Best Buy Member Services four times over a four month period regarding this issue. They told me the “case was closed” and “under investigation.” I’m a patient person but this is just getting ridiculous. How long will it take for Best Buy to correct their own accounting mistake? It’s time for some corporate responsibility.

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rick June 15, 2007 at 1:33 pm

screw or be screwed the american way and best buy will someday be buy buy bye bye

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Susan August 4, 2007 at 11:09 am

I log on to my account on-line and someone has taken over my account by changing my email address, physical address and phone number. I have a case number with BB customer service ‘back room’ team which state 2 to 4 weeks to get back to someone. They say this happens all the time it is a computer glitch. Someone takes over my account and changes all the information except they don’t know my password but they did change my email on-line so all they have to do is say they forgot their password and get it emailed to them. That is identity theft IMO and BB says it is a ‘computer glitch’ that happens all the time. Meanwhile, a supervisor wants my credit card number too. I ask why and she says ‘to make sure we can track your purchases’. Gee – that is what the reward zone card number is for. I didn’t give out more information to a site that obvously has security issues and response issues. And it was working pretty good until someone started stealing my reward certificates.

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Robert August 13, 2007 at 9:50 am

I to am at odds with the reward zone. I never received any certificates by e-mail and now that I check the reward zone site I find that the certificates are now expired. Best Buy says too bad, they are expired and cannot be re-issued. I asked them haw can certificates expire if the certificates were never issued? Im still arguing with them but I highly doubt that I will ever see the certificates. I will be buying from their competition for future purchases.

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Elmer Pintar October 3, 2007 at 4:23 am

BUY NOTHING FROM THIS RETAILER. THEY MISINFORM YOU, THEY DO NOT HONOR THEIR PLEDGE OF CUSTOMER SATISFACTION, AND THEY ARE LYING AND DECEITFUL. THE MORE YOU SPEND, THE MORE YOU SUFFER. AND SHOULD YOU SHOP THERE, AND BUY SOMETHING, AVOID, AVOID, AND AVOID LIKE THE PLAGUE, THEIR EXTENDED SERVICE WARRANTIES. THEY ARE NOT WORTH THE PAPER THEY ARE WRITTEN ON. PERIOD.

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Clay October 5, 2007 at 1:43 pm

I have to say that until recently I’ve been a big fan of the rewards program. I shop a lot at best buy, mostly smaller ticket items, and I’ve had a very good experience with recieving gift certificates on time and being able to use them quickly…. Until now. It could be coincidence but since I purchased a laptop and a new television about two months ago my account has been having all sorts of problems. Upwards of $2500 has “posted” to my account but I haven’t seen or heard anything in way of gift certificates for over 90 days (I think thats the pending transaction definition).
First the reward zone tech guy told me it was because I had on old reward zone account (from an old address) that was being sent my gift certificates. He aske me if I would like to “merge” the two accounts. The crazy thing is I hadn’t lived at that address or used that account number in over two years, furthermore I had a best buy employee “merge” the old and new accounts a few months after my change of address. Regardless, the tech guy “merges” the two accounts again and says I should recieve the certificates within 5-7 business days. That was two and half weeks ago.
This past Wednesday I did receive a group of mailed coupons (which I’ve recieved in the past) but this time a $5 dollar gift certificate was included. My account has always been set up to receive the gc’s by email. No offense to Best Buy or the reward zone people, but I dropped close to three grand in the span of a week. I’d like to think that that earns me more than $5 dollar coupon. A non-functional coupon, no less. Yep, I tried to redeem the coupon yesterday toward a mouse for my laptop and the cashier informed me that my certificate “had already been redeemed.” I told her that was impossible since it just arrived in the mail two days ago and she told me to take it up with the reward zone people.
Funny thing, I called the reward zone line and was told by the automated voice that my member ID was not recognized. I’ve currently been on hold for twenty minutes waiting for a rep.

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J October 12, 2007 at 6:49 pm

Purchased $500 worth of merchandise on day signed up for program. 7 weeks later I dont see the credit. However, I do see the customer service points they gave me on the 4th call and 9th e-mail. I am told it is pending investigation and thats that. No details as to what investigation, how long etc.. I asked if they can see my receipt in the computer and can see in the account I dont have the points, why cant they just credit me the points? Reasonable explanation but the synopsis is “I can’t”. I then asked, if you can give me customer service points, just keep on giving them to me until we get to 500.. again.. synopsis answer.. “can’t”.
I wonder if this is a breech of contract? Perhaps a lawyer can make some form of class action suit against Best Buy?
Maybe next time I will pay for something with a check and let it bounce. Then when Best Buy calls, I’ll tell them it is “under investigation” and I cant tell you when it will be resolved. And I can’t give you cash.
Free membership – COOL. Discount coupons to buy more stuff – COOL. Not giving earned rewards – NOT COOL

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cecelia r. sanchez November 9, 2007 at 7:45 pm

i got a call today by phone and was told that my 25.00 certificate was expiring by the end of the year, and was told that i could get a copy of my certificate in my computer, please let me know how i can get it, as i tried and couldnt, i have a 50.00 certificate and will expire 1/5/08
thank you
cecelia

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Erin December 4, 2007 at 2:30 pm

This program is EVIL. It will only serve to cause you stress. Avoid it at all costs! Avoid Best Buy at all costs if you can
I am not one to boycott stores or get easily upset, but I now begin the first store Boycott of my life. i have dealt with three years of Reward Zone’s huge mistakes, inadequacies and rudeness. But i have now reached my limit.
For two years i did not receive points due to their mistakes and bad accounting (they crossed my account with another girls in Florida, and it took them two years and 14 phone calls from me to figure it out. All the while they were rude and reduced me to tears from the injustice more than once) not to mention all the calls after that to fix it. And all the trips to the Best Buy store because Reward Zone personnel are nicer and more helpful if you call from the store. If it wasn’t for the two managers at the Bellingham store that were appalled at my treatment and so helped me I would hate all things Best Buy.
Anyway, the current problem is that they issued me certificates after i placed a hold on my account because i was leaving the country. the certificates came… and expired… before i got home. I called with the help of one of the nice Bellingham managers and gave them the serial numbers, the girl spoke to her supervisor and they said they would reissue them, that they were sorry they ignored my wishes and that i could expect them in 7-10 days.
10 days later- no certificates. I call from home. A very nice girl says that i have to wait 7-10 BUSINESS days, and that she can “see” the certificates, but they are still processing. She feels bad for me aand awards me $15 in certificates for my trouble.
10 Business days go by- no certificates. I am due to leave the country again in a week. I call again. the first guy won’t help, says he knows nothing about any certificates. After i tell him my story he looks harder, finds the $15 customer satisfaction certificate, but nothing else. He is very rude and condescending. I ask for a supervisor.
Supervisor tells me that I have no certificates coming, saying i have spent all my issued certificates (they can’t “see” expired certificates, and yes, i have spent all the others i have been issued). She mentions an equal dollar amount i spent on june 8th, which was issued june 4th. I tell her these certificates (i have the original ones in my hand btw) were issued june 15th, after i left. She insist they don’t exist. I tell her they are in my hand. she says she is sorry for the mistake.
I ask her why i was told by two other CS reps and a supervisor in the last two weeks that they are valid and will be reissued. She doesn’t know, but tells me that she won’t help me any further. I ask her if the previous CS reps lied, she won’t answer directly. I get her name and say goodbye. An hour and a half of cell phone time later.. and I am back at square one.
Evil company…. EVIL program. I would have given up long ago if the unfairness of it all didn’t drive me nuts. EVIL EVIL EVIL

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Chris Curley December 6, 2007 at 7:34 am

I recently received my best buy gift certificates for 10 and 5 dollars.They were accidently destroyed by my washing machine.Can you help me out

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Mike December 7, 2007 at 2:05 pm

Now I see I’m not the only one getting the run around from Best Buy Reward Zone. I suppose it all started a year or so ago when they sent out the notice of the ‘Exciting New Changes to the Reward Zone Program.’ That was the notice that told you they were increasing the amount you needed to spend to get your reward zone certificates. They raised it from $600 to $1000! Yeah I’m really excited about having to spend more money in order to get my reward zone certificates. That’s one hell of an exciting change.
As for NTW, the customer service person who posted here, that’s a typical response from someone who works for Reward Zone customer service. Why is it that nobody wants to accept any responsibility anymore? How about getting back to your customers in a timely manner? How about keeping them up to date on what’s going on?
I have had 4,000 points posted to my account for the past 3 months. I sent an e-mail to customer service asking why this was the case. It took them 2 days to respond and the person had no clue what I was talking about. So I had to send another e-mail and it took them another 4 days to get back to me and they told me to check back in approximately 10 to 15 business days for the status(not including the 4 day wait for them to respond. So a grand total of 14 to 19 business days). So I sent them another e-mail asking if they were kidding me. I got no response so eventually I called after 10 to 15 business days and spoke with a supervisor. She said she would put a rush on it and have it resolved within a few days. Well guess what? Those few days went by and nothing got resolved. So I called back and spoke with a customer service person again and they told me that one of my purchases was under investigation. He hoped to have it resolved within the next few days. Nothing got resolved. I called back again the next week and spoke with a supervisor who couldn’t help me at all and told me to call back every day to check on the status of the investigation. So basically I need to baby sit the morons who work for reward zone customer service and call and check up on them every day. The supervisor told me they don’t do call backs. So they can’t even figure out how to dial a phone number I guess. She eventually hung up on me and I had to call back and lodge a complaint against her. The regular cusotmer service person I talked to when I called back was more helpful than the supervisor. He informed me that the investigation of the purchase and been closed without being resolved. How the hell does that happen? Anyway he said he had to reopen the investigation and told me to check back within 7 to 10 business days. MURDER INVESTIGATIONS AREN’T EVEN THIS RIGOROUS! Are the people who work for the reward zone program really that stupid? We are quibbling over $20 to $100 dollars in certificates for a company that makes billions.
And what the hell is with this so called “Back Office.” These are the idiots I really want to talk to but for some reason they won’t let you talk to them. They are the only ones who know what is going on with this ‘investigation’ and I can’t even talk to them.
The funny thing about this is that they wouldn’t have had a clue about this unless I brought it to their attention. I’m tired of baby sitting these idiots.
I apologize for such a rambling post but as you can tell I am very upset and I feel that people need to know this about the program.
It’s really a shame when I make 85 to 90 percent of my purchases at Best Buy. Same old cliche… ‘guess I’ll be doing my shopping elsewhere.’
Thanks for listening,
Mike

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Not Alone December 31, 2007 at 11:49 pm

Glad to see I’m not alone. BB has been awarding me someone else’s points and certificates for 7 years and I gave up trying to get them to correct it.
Now I call in for help and the outsourced support can’t even understand what I’m calling about – they just keep reading canned responses that aren’t relevant. I said that the outsourced support was incompetent and was told I had made a ‘racial slur.’
This program isn’t even worth free…

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Aubriella January 4, 2008 at 10:42 am

This program is the biggest RIP-OFF!!!! I bought a laptop from them for Christmas. I signed up for the Holiday rewards when you spend $500 you get $15 reward certificate. I thought that was great. My total came to $478.66 and I bought a few extras to make sure it was over $500. I bought this one November 21st and it took until January 2nd for any transaction to even show up. I called BB and asked them why I couldn’t see any place to redeem my holiday reward and they told me there is no record of me applying for the holiday reward program. I told him I had the confirmation email to verify. He gave me a case number. So, today I get the email that my $5 certificate is waiting for me online. I called BB and they tell me that I won’t get my holiday reward certificate, but will get the $5 because I didn’t spend $500. He said they don’t count tax towards my certificate. UGH!!!!! Then he started reading me all these exceptions. I can’t believe how many things they find to not reward people with. This program is a total rip-off and Best Buy SUCKS!!!!

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Unknown Unknown January 12, 2008 at 8:02 pm

Why don’t you check the program rules at myrewardzone.bestbuy.com?

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Anonymous January 15, 2008 at 7:34 pm

Does the coupons they send by mail come 6-8 weeks later or 6-8 weeks after you purchase an item?

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Anonymous January 25, 2008 at 7:13 pm

I contacted best buy about the reward point changes as of Dec 2, 2007. I spent $700 in bestbuy at Christmas, and used gift cards bought from another retailer. They no longer reward you points for gift card redemption, only buying them which is totally stupid. Anyway, I am never shopping there again, changing this policy right before Christmas is crazy and I bought extra stuff just to get the bonus certificates, and all I got was $0 listed in my account, and they will do nothing about it.

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James January 31, 2008 at 12:56 pm

SOME HELP FOR THOSE OF YOU IN DISTRESS OVER BEST BUY REWARD ZONE PROGRAM
I understand the pain lot of you are going thru with Best Buy’s Rewardzone service program. I’ve had similar issues with them where they never sent me $500 worth of reward certificates from purchasing 2 laptops and a desktop and other items from them over 2 years back. And the fact that the store can’t do anything about taking care of rewardzone certificates is so stupid. And the customer service for reward zone???..Don’t even know why they exist since they have no power to correct anything!!!
The best thing I can tell you guys to do is actually send a complaint letter with the threat to notify or do notify BBB and your credit card service to stop their payment for false advertising and fraud.
Once I actually wrote and mailed the letter to the corp headquarters address below, I was surprised to get a notice in the mail few weeks or even maybe a month or so later stating that they re-issued all my certificates to my Reward Zone account and were really sorry for the bad service I received and I should contact them immediately if anything still needed to be taken care of. And this is something I couldn’t get their stupid phone customer service to do with hours and hours of frustration calling them and being misinformed from one rep. to another and their managers were just as idiots.
It usually takes them according to their statements 7-10 business days for reward points or certificates (1 pt/ $1 purchase or 1000 points = $20 certificate) to post to your account. If it’s not there, do call them or send an email on their online contact area. But I really think the people who answer those emails are just as idiots that’s why I wouldn’t really rely much on getting these reward certificates when you can purchase the same stuff online for 30-60% less than paying at their store. It’s simply not worth the hassle.
BEST BUY – Corporate Headquarters,
P.O. Box 9312
Minneapolis, MN 55440-9312
Well, I would really recommend to all of you folks, Best Buy store might be good to go actually view the electronics you want or interested in buying, but there are a lot of better online stores that sell you almost any electronics way cheaper than retail stores. Go to any site like http://www.nextag.com or http://www.pricegrabber.com to review online merchants prices on the items and buy from the best price and best service rated ones. Make sure the ones you buy from are legitimate with their service. Best ones I’ve come across and bought stuff from are : onecall.com, newegg.com with excellent delivery and customer service and always lower prices than Best Buy. Of course there are several more out there to choose from.
Hope this helps many of you!

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David February 22, 2008 at 11:19 am

TIP! When you call customer service and are connected to an outsourced individual say the following: I cannot understand your English please transfer me to someone in the United States that speaks English as a first language. I have done this twice and withing seconds I am speaking to someone in my home country.

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Anonymous June 11, 2008 at 11:48 pm

Of Course they don’t give rewards on the sales tax! That’s pretty much the case with every store’s rewards program!

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anonymous June 24, 2008 at 8:52 am

its all a scamn

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me July 31, 2008 at 3:32 pm

look you can print your rewards certificate’s from your personal computer. just verify on the phone with the rewards dept thru 888-best buy. once there posted you can print them from your personal computer or even at your local best buy. we are all in this world together be understanding that sometimes you speak to associatte’s in other country’s because its standard they learn english. be mad that we dont have similar requirments in our own country.

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Earl May 4, 2009 at 10:54 am

David,
Most likely when you’re connected to an american you’re talking to someone who doesn’t care about your racist preference. I’d put money on it that your service from them may also be worse.
The world is so much larger than East-Bumblef%ck Stix where you live.
Get a passport, and some culture.
Your Mother.
Posted by: David
Date: February 22, 2008 11:19 AM
“TIP! When you call customer service and are connected to an outsourced individual say the following: I cannot understand your English please transfer me to someone in the United States that speaks English as a first language. I have done this twice and withing seconds I am speaking to someone in my home country.”

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Steve June 17, 2009 at 1:46 pm

Wow. It’s a real shame that corporations (Best Buy certainly being one example) make deals, rebate offers, and incentives so attractive (on the surface) for consumers at the point of original sale, only to have a pit-fall ridden labyrinth of rules, regulations and procedures that the consumer needs to follow (post-sale), to actually benefit from the perk. I like to think of it as the stereotypical “used car salesman” technique of our current millennium. It really comes down to retailers trying to con us into the purchase, all the while counting on the fact that most people either won’t be able to, or won’t be bothered going through the motions required to reap the benefits of the perk. Preying on the weakness’s of the common folk. When will the insanity stop?
I recently purchased a washer and dryer from Best Buy through their website. To be honest, I did price compare at several other online sites, as well as some local appliance stores. My decision to purchase from Best Buy was based on several factors, price only being one.
The first of these factors was the details of delivery; $70 flat fee, confirmed delivery within a week, brought the machines down to my basement, mounted both machines on their pedestals, hooked them both up, took away my old washer and dryer. Went off without a hitch, the delivery guys were the best I’ve ever dealt with, and certainly earned their tip.
The second deciding factor was 18 month no-interest financing with a new Best Buy card. Another confirmed positive. Went off without a hitch.
The third deciding factor was the “comfort” of an online price match guarantee. This one is where Best Buy Online took a hard turn south, and crashed and burned. The day I took delivery, I checked bestbuy.com just out of curiosity. Turns out there was a real good Memorial Day sale going on, and my washer and dryer were about $500 cheaper. Long story short; I had to flex way too much consumer muscle to finally get my dough, and even then, it was through a connection at a local store. Best Buy Online “customer service” claimed that these items did not qualify for the price match, and they started quoting policy tidbits as to why. Now understand, that not only do I respect policy, procedure, rules, and regulations; I actually READ them thoroughly BEFORE I buy. So, I politely asked where they were quoting these explanations from, because I could not find them on bestbuy.com. In fact, the description that is listed online gave no loophole by which my claim could be denied, by any feasible stretch of imagination. I was told that the restrictions they were using are not published. Well, after I stated that I was quite sure that legally, that would be considered fraud, I realized that the person on the other end of the phone was simply not in a position to make this right, so I asked to speak with a supervisor. I was told that I could not be transferred to a supervisor, but that a case number would be created, and I would receive a call back from a supervisor within 48 hours. 10 days later, and three different case numbers, not once did I receive a phone call back from anyone at Best Buy, and I gave them home, cell, and work numbers each time. Needless to say, if I had not been able to work it out on the store level, I would have enjoyed escalating this through several of the means already mentioned above. Bottom line is I not only got the difference back, but $100 for my “trouble”. Guy in the local store rocks. Besbuy.com….not so much, I won’t be back.
Whew! I’m sorry. A bit off topic there, but I do feel better. Thanks.
The fourth, (and final) deciding factor was this Reward Zone thing, which I had not heard of before. Again I read the fine print, so this seemed like a no-brainer. I get $20 in Best Buy Bucks for every $1000 I spend at Best Buy. This was a major appliance buy, so I figured what-the-hay? So far, it seems to have worked just as it should. These are the quirks I notice:
You do have to read the fine print. This means you do have to make sure that the purchase is credited to you Reward Zone account. What I found confusing with this is that it takes “five” business days for the purchase to even show up. When I tried to report it as a missing purchase online (before the five days), I got a series of different errors, and notes, that the purchase had been rejected, which I found frustrating. Then, after the purchase finally did show up (it took seven business days BTW), the points are in “pending” status for 31 days. I suppose I can understand that, returns and all. Now, maybe things have changed fairly recently, but I did not pay a dime for my Reward Zone membership. Do they charge $10 in stores, but it’s free online? Doesn’t make sense.
Anyhow, I guess it all comes down to you have to follow all the fine-print rules to get what’s coming to you. It’s kind of a game. Anyone ever try the rebates at Staples, or Pep-Boys? LMAO.

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Carl Salloga August 30, 2009 at 7:47 am

getting the reward certificate, much to complicated.
Id like to add, that to comment, becomes a bit of a hassle, maybe its by design, get qualified rewards applicant, to give up, that way your that much ahead.

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Sandy February 24, 2010 at 8:13 pm

We got a rewardzone card and never got the reward thye said we were going to get I think it is all a scam!

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toto April 18, 2010 at 4:07 pm

They SUCK!! They give you points but do not allow you to login to claim them by claiming a defective email address. BB SUCKS !!!

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Julia Navarro-LeBeau May 22, 2011 at 4:46 pm

I would like to inform Best Buy how much of a waste of time and money their Reward Zone program is. Purchases rarely, if ever, show up. The Reward Zone website is almost useless. And nobody seems to know what is going on with my account status. When I call customer service to report missing points, they inevitably say that the points will show up soon, and they never do. Last year, I purchased a laptop (over $1000) on BestBuy.com, and never recieved any points from it, even though I contacted customer service to report the missing points several times. I was waiting for those points to be accounted for so I could use my total accumulated points, but my other points expired before I could use them. And in the meantime, over the course of a year, I have misplaced all the receipts that prove I made these purchases. Why can’t one of the leading companies in consumer electronic sales keep track of these purchases? I have to keep track of a paper reciept and spend hours on the phone when the information should be automatically credited to my account? Yesterday I made a video game purchase and the salesman at the store was kind enough to tell me about the Gamers Club Reward Zone program. (Why is this a separate program? Can’t Best Buy just automatically apply game points to the Gamers Club program?) I took the Reward Zone Gamers Club checkout card to the register and it was applied to my purchase. When I returned home I followed the instructions to activate the card and, not surprisingly, the Gamers Club Reward Zone page (MyRewardZone.com/GamersClub) didn’t exist. I was redirected to the regular Reward Zone website, which said I wasn’t authorized for that program. After much blind searching on the Reward Zone website, I finally found the link to activate the Gamers Club program. What was the point of the register checkout card, if it didn’t automatically enroll me and the information to activate it was wrong? Is the information out of date or the website? And how do I know whether the video game I purchased willk be applied to my account? I will have to check back sometime between 4 and 35 days? And when it isn’t applied, and I can no longer find the receipt, how will I be able to convince customer service that I actually did buy this game? Best Buy, this isn’t a rewards program, it is a blatant scam to try to get people to spend more money at your stores with empty promises of nonexistent rewards. I plan to tell every one I know not to fall for this scam.

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richard a. shupe June 25, 2011 at 5:21 pm

I”ve had this e-mail address for more than a week and it is quite valid .

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James L Hackney July 1, 2011 at 1:12 pm

Everytime I go into Best Buy, I use my rewards card. The other day I bought a new computer and received an email to activate my rewards card. I thought it was already activated. If I try the membership # they gave me, it doesn’t work and neither does my email address. When I ask the people at the store any questions about the reward zone they tell me to go on the internet and the circle continues. How do I find out how many points I have and how do I get my rewards?

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Paul August 13, 2011 at 7:56 am

I have made two major purchases at Best Buy and each time they have “lost” the points. I takes forever to try to get points rewarded. The web site says “go to the store” the store says “check the web site.” I would definately recomend you just shop elsewhere.

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Greg I. August 14, 2011 at 12:41 am

Hey guys. To check and print the points/coupons. Go on myrewardzone.com. Make an account on there and link it to your rewards card. You can see how your points are doing and print out the coupons. I also have a mastercard that has a rewardszone card linked into. So i basically get points for every purchase I make on the card.

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Phil September 19, 2011 at 7:57 pm

Ahh, I just came in this site to express my ‘anger’ on this Best Buy reward and now I found that there’re many had the same problem! Even after they confirmed my Member ID, phone number, and zipcode over phone that actually need to activate my ID and points liked to it, the website still says wrong match.. I recently bought $1,400 and I have the physical member card but I can’t claim any reward!!!

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Tony January 3, 2012 at 2:06 am

Hi,
I just bought an item with my reward certificate. The certificate would have expired this week. Now if I return the item I purchased a couple of weeks later, what happens to the monies? Do I get to use the full credit towards another purchase, or it’s gone?

Thanks.

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BigMac April 4, 2012 at 10:11 am

Recently, has anyone had any good experiences using the Best Buy Reward Zone? Perhaps the Reward Zone has gotten better since it first came out in the early 2000′s. It sounds like some people are having trouble linking their accounts (i.e. credit card, reward zone member #, and best buy account), but assuming once this is done correctly, is there anyone who would recommend using the Reward Zone? Based on what I’ve seen so far, the Reward Zone is part of the Reward Network in which you can exchange or trade points on Points.com. There seems to be an up-side to using the Reward Zone.

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BigMac April 4, 2012 at 1:28 pm

Actually, it’s part of a network of points programs through Points.com, NOT Reward Network – Reward Network is something else.

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Kay June 26, 2012 at 3:47 pm

I was kind-of surprised today when I got a $5 reward coupon in my e-mail. That’s because I so rarely get any e-mails from Best Buy , I’d forgotten I was a Rewards member. Oh, and I’ve made sizeable purchases at Best Buy, but nothing recent. Frankly purchasing $250 worth of merchandise to earn a 2% discount, isn’t worth it — especially since the discount is applied to purchases beyond $250 and expires in few months. Some of the other big box stores offer better sales and a much more generous return policy. And you can often get products on the Internet for a better price.

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