A member emailed Memolink to request to cancel an old redemption (made in November) so she could re-request it; since it wouldn’t be an “old” redemption, she hoped she could get paid faster this way. Here is what Memolink’s response:
Dear xxxxxxxxx:
Thank you for your e-mail. Over the past year Memolink has had several advertisers on our site that did not survive the troubled Internet economy drop-off. Unfortunately a few of these companies went out of business and left Memolink unpaid for services and it put us in a tight spot to cover payment on our own (as we had already awarded points to many members). This does not include companies that Memolink promotes in the Prizes category. These unexpected financial costs for the offers you and other members may have completed forced us to delay some prize orders so we can catch up. If you ordered your prize between September 1st and December 9th, 2001, your prize order will likely take upwards of 26 weeks from the date you placed the order to be filled. While it is taking MUCH longer than we like, you will DEFINITELY receive your outstanding prize, as well as any future orders you place. In an effort to make this up to you, Memolink is now filling current prize orders (for any placed on or after 12/10/01) within a period of 4-6 weeks.
I am sorry but Memolink will not be able to accommodate any prize order cancellations at this time. If we allow our members to cancel current prize orders in order to place new orders, we will be defeating the purpose of our initiative. In other words, we’ll be right back to where we started and we will never get back on track if we let members do this. Please keep in mind that any of your NEW orders (placed on or later than December 10th) will be filled within 4-6 weeks. I am sorry, but I hope that you understand that Memolink is taking these drastic measures to better serve you and other members in the future.
We thank you for your patience as we continue to make the best of a very shaky Internet economy.
Sincerely,
Henry W. Bullis
Member Support
Memolink, Inc.
