Beware, Fandango Users!

June 21, 2003 · 414 comments

Update, 9/12/06: FINALLY! After years of this scam continuing on unabated, someone finally filed suit against Webloyalty (Reservation Rewards) and Fandango! Read more here!
The hubby bought tickets online this morning (at to see the new Hulk movie. After his purchase was complete, he got a popup window asking if he wanted to complete a survey to get $10 off his next Fandango purchase. He completed the survey and it told him congrats for joining Reservation Rewards.
Reservation Rewards’ website says that it offers discounts on movie tickets, amusement park tickets, dining out, etc. I thought this sounded awfully similar to MyPoints Reservation Rewards, which I knew cost money for membership.
Guess what? It is indeed the same program…and when my husband completed that survey, he was automatically signed up with the email address and credit card he had on file at Fandango. Further,’s FAQ doesn’t say anything about there being a charge for membership. A membership fee is acknowledged in the Members Terms of Service page on the site, but it doesn’t specify what that cost is.
My husband couldn’t log into because he didn’t have a password — he’d never been asked for one! Apparently when he completed the survey and Fandango passed on his CC and email to Res. Rewards, they assigned him a generic password (which they did send when he clicked on the option “forgot my password”). Once he was finally able to log into the Res. Rewards site, he saw that he was indeed charged $7 which would recur every month unless he called to cancel.
So…if you buy movie tickets online through Fandango, be aware that this popup is not giving you a $10 discount on a future purchase with no obligation at all! It is actually signing you up to Reservation Rewards, where you’ll be charged $7 a month until you call to cancel! I think this should be illegal. Please beware!
Update, 7/18: I notice I’m getting a lot of site visits from folks searching for “reservationrewards” on search engines. These guys appear to be a big-time rip-off. Some places you can go to file complaints: Rip-off, the Connecticut Better Business Bureau (they have an unsatisfactory rating), the Internet Fraud Complaint Center,… just to name a few. Just FYI,, the company that owns ReservationRewards, also operates,, and Here is the contact information (including phone numbers) from their website.
I’m reading a lot of horror stories about these people…and am thankful that my husband and I realized what was going on as soon as we got subscribed to their program, so we could cancel it. I wish you all the best in getting unsubscribed and receiving refunds due.

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seth August 6, 2003 at 9:01 am

i beleive this may have happened to me. i just read what you posted, and i have never been on either of those sites before today, however there is a site that i use allot to make purchases from, and after i complete the transaction, i get the same page saying that if i complete the survey i can save $10 on my next purchase. i completed this survey once, but i do not remember giveing them my credit card information. i was looking at my bank statement today and i noticed that i have been getting charged $7.00 i do not know how long i have been being charged for this, but the statement said that i had been charged 4 times, i do not know how many times i was charged before the statement, because the statement only goes back 4 months. i noticed that a place called Reservation Rewards was the place that was chargeing me this $7.00 so i went to and simply searched for “Reservation Rewards” and both this site and there site came up, amongst the many other sites. i emailed them before i went to this site. i was wondering if anyone that this happened to was able to get a refund from reservation rewards? i was also wondering since i do not remember giveing tham any of my account information, if anyone knows how they could have gotten my credit card information so that they were able to charge me the $7.00 a month. i just got my password for reservation rewards by useing the “forgot password” option, and i just cancled my account and i am going to try to get a full refund for the ammount that they charged me. everyone BEWARE of sites that say that if you complete the survey they will save you $10.00 on your next purchase, because all they do is charge you $7.00 a month. i do not know how they got my bank information and were able to charge me the $7.00 a month, the only thing i can think of is that they are somehow linked to the site i made the purchase from. I JUST WANT EVERYONE TO BE AWARE OF THESE SCAMS!!!!!!

Dan Crouse August 6, 2003 at 10:26 am

This happened to me as well. Apparently from oredering on, and failing to uncheck a box.

seth August 6, 2003 at 7:17 pm

i just received an email back from the site that i ordered from, and the “fill out this survey and you will save $10.00 on your next purchase” came up after i completed the order. the owner of the website said that he has no pop ups on his site, and he does not know how this happened, but his site is apparently based with yahoo, and he said that maybe it was something with yahoos end (which i do not beleive). i have ordered from his site several times and everytime i see the “fill out this survey to save $10.00 on your next purchase” page. he has to know that this comes up on his site after you make an order, dosent he? i cancled my so called members ship with reservation rewards, and they said they will give me a $7.00 refund in the next 4 to 5 days. this is a start, but i want the rest of my money back! i know it is not allot of money, but its the principal behind it, and how they could sign me up for their site with out me knowing, and charge me monthly for being a member, i do not know much about the laws with these types of things, but this has to be illegal, i know that i am not the only one that they are doing this to, there are probably thousand, even hundreds of thousands of poeple all over the world that they are doing this same exact thing to, and at $7.00 a month with that many people being scamed, that adds up, and someone is getting rich real quick from this scam, i think that whom ever is behind this should be made to give the money back to its rightful owners, with interest! i hope that someone is investigateing this matter, and i hope that the people behind this scam are prosecuted!

Augusta August 7, 2003 at 7:07 pm

When I signed up for “Reservation Rewards” one month ago there was no mention of a fee & I NEVER gave them a CC#. I received an email confirmation for the sign-up but didn’t read it too closely but I did print it. Today I got an email notifying me of an impending charge on my CC if I didn’t cancel. I went back and read that printout and sure enough there were the last 4 digits of my CC. They got it from with whom I shall never again do a bit of business. Naturally I canceled. You are right, this can’t be legal and I shall do all I can to see it stopped. If anyone has done business with……..BEWARE!

Emel August 10, 2003 at 1:18 pm

I bought something at and seems like they released my credit card information to reservationrewards. I was able to cancel my “membership” and got a refund by calling 1-888-688-5995.

whowho28 August 14, 2003 at 3:41 pm

I’ve just am begginning to experience, what I beleive is fraudulent behavior by RESERVATION REWARDS.
THANK YOU for making the connection to
I will alert all my friends, and also complain to

Towns3nd August 14, 2003 at 4:28 pm

This problem goes back even beyond “Fandango”.
I only signed up for the “Regal Crown Club” for discounts throughout the “Regal Entertainment Group” which, according to the back of the card, includes “Regal Cinemas”, “United Artists” and “Edwards Theaters”.
I was asked to sign the form, and I did, but I expressly did not check or sign for any other options, IE “Fandango” or anything else.
Received a bill for $72.00 which put my credit card,(How did they get the number, I didn’t even use it there?) over the limit and I must now pay a penalty and my interest rate has been raised accordingly.
When I get ahold of these people, (Their phone lines are conveniently down at this time.), I intend to demand an E-mail from them listing EVERY COMPANY or ORGANIZATION with whom they sell, buy, or trade customer information, on threat of revealing to authorities their misuse and fraudulent use of information gathered illegally from some third party, (My Credit Card Company?)
Watch these flakes and please post any information you, as individuals, can gather on the companies involved in this scam.
Good Luck, May God Bless You All and thank You for reading my response,

MAT August 18, 2003 at 7:48 pm

ugggggggg.. Fandango got me too. Credit card cancelled my card t orevent further unauthed. transaction as yep, you guessed it, the phone system at reservation rewards was down.

hehe August 19, 2003 at 12:41 pm

It’s WLI Reservations which charged 7$ every month. They had a good commercial stratedgy, but I don’t like it.
I was signed as their member also because I bougth movie tickes from Fandango website.
If you met the same problem, call 1-888-688-5995 to tell them to cancel your membership and get your money refunded.

Tom August 19, 2003 at 7:04 pm

Hey I saw the Reservations Reward on my Fandango page when I ordered tickets, but I read the statement that they gave, so I did NOT fall for it. They ask you to enter your e-mail address twice, then it says “By clicking yes, I agree to have Fandango securely transmit my credit card information to Reservation Rewards” Beware folks, read everything before you agree to anything! It could cost you a lot! I have seen the same Reservation Rewards on several sights, including YAHOO Geocities when I made a homepage!
READ before you CLICK!

Jim Goodwin August 23, 2003 at 5:12 pm

I was “signed up” when I ordered something on and opted to get $10 refunded on my next purchase. I did not see Reservationrewards listed anywhere, nor did I leave my CC #-they got it from the “confidential” page!!
I called 888-688-5995 and a nice sounding person named Kosha completely refunded my three months of “benefits” at $7 per month they charged me.
What a scam… will hear from me.

Emily August 26, 2003 at 6:25 am

I willingly signed up for reservation rewards through the Choice Hotels website. It seems like a good enough deal. The first 30 days are a free trial and $7 per month after that. We are only planning on using it for 2 months and with all of the 50% off coupons for meals as we travel across the country, sounds good to me. I’ll let you know how it turns out. As mentioned before, you just really have to read. Some of you are going to quickly and getting mad at tricky companies because you didn’t take the time to be thorough.

lindsey August 27, 2003 at 2:39 pm

i got this same $7 charge on my account along with other random charges leading up to be over $400. it totally screwed up my checking account and i have no earthly idea how they got my info since i haven’t bought anything on the computer, especially the 2 weeks before and after the charge had gone through. my bank is supposed to be taking care of it, but i don’t know how well that is actually going.

Steve Moore August 29, 2003 at 9:39 am

Same story as everyone else, however I also recieved an overdraft charge from there most recent transaction. When speeking to the rep she had no entention of taking responsibility for the overdraft. In the end I spoke to 9 diffrent people.. asking all of them how they felt about working for a scam artist.. All sorts of responces. But I refered all of them to yahoo to serch and see what we all think.

Denise August 29, 2003 at 6:09 pm

In all the years I’ve been purchasing things on the internet, I have never been “scammed”. The reason: I know better. My parents taught me that nothing in life is free; there is always a catch; read the fine print.
A little advice for everyone: a legal “electronic signature” consists of entering your email address twice and clicking an accept button. Before you EVER do this, READ WHAT YOU ARE SIGNING. Most companies put details including how and what they will bill you right on the same page.
I checked the WebLoyalty/Reservation Rewards file with the Better Business Bureau. They have a satisfactory record so they must care about their complaints enough to take care of them.
Peace & Love,

Becky August 29, 2003 at 7:29 pm

Excellent point! How DOES (and have a positive rating at the BBB? Let’s see if we can address that, folks. This is the url of the folks you need to email:
Here is the email I sent to the BBBOnline today (a separate entity, which is set up primarily to investigate online privacy violations):
Dear Sir or Madam,
There is a very serious problem going on right now with a program called (one of the subsidiaries of They are obtaining private customer information via a popup promising “free movie passes” or “$ off your next purchase”, etc. after someone makes a purchase from big online firms like Fandango, Priceline, JC Whitney, 1-800Flowers, and The popup doesn’t say that accepting the offer will cause the user’s confidential information (including home address, email address, phone number, and credit card number) to be transmitted from the site they just purchased from, to ReservationRewards… and that they will be charged $7/mo for this service indefinitely.
My husband, a fairly intelligent person (an MBA from LSU) was taken by these people in June after making a purchase at I made a post about it on my website and have received a dozen comments from people similarly duped.
In searching on Google, I found other posts with dozens of other people complaining of the same problem. Here’s one:
I can’t understand a) how ReservationRewards and its parent company have a positive rating with the BBB given the number and pervasiveness of these complaints, and b) how the companies in partnership with ReservationRewards (Fandango, et al) are not being called on the carpet for so easily sharing this information with a third party.
The BBBOnline is incredibly well-respected and so many of us online shoppers depend on you for reliable ratings of the companies we do business with online. If there is anything that you can do to address this situation, it would be very appreciated. All those $7/mo charges add up…and none of us are happy about having our private information shared without our INFORMED consent.
Thanks for taking the time to read my complaint.
Becky Ford

Ed September 5, 2003 at 6:53 pm

I checked my accounts today and found a charge for $7 from the same scumbuckets at WLI*RESERVATIONSREWARDS. Having not a damn clue where I signed up (which I never do), I called the convenient 1-888 # provided to wreck havoc upon whomever answered. I was told by the person who answered that I had been “signed up” automatically through 1-800-FLOWERS. Yep…I used them about a month ago for a friend, but don’t remember signing up for something so sleazy as this. I requested an immediate cancellation and refund of the $7…..we will see if it comes, if not……havoc.

Adam Z September 10, 2003 at 2:06 pm

Same thing over here – I ordered from unbeknownst to me – 2 charges for 7.00 each from “WLI*RESERVATIONREW” on my statment.
The phone rep quickly offered 7.00 back, I screamed cursed, probably threatened his life… and he quickly agreed to refurnding the full 14.00

Dylan K September 11, 2003 at 9:57 am

Same deal here. I was closing a bank account and I noticed 2 charges for $8 a piece. So I searched the web and found this site. the number was not provided on my statement so I am thankful for those who posted it. I called and a kid tried to only give 7 of my 8 bucks back I called him on it and he tried to say it was actually only 7 bucks plus a processing fee that would be automatically reposted. I called him on it again and he is like… oh sorry I am used to it being a 7 buck charge yours was an 8… liar. Anyhow he claimed the policy was to only give back one month’s memebership fee. I told him no I want it all back and he went ahead and did it. Now I have to wait till I get my money back to close that stupid account. Oh well. anyhow I got caught on These guys are a joke… super scam!

Tim September 13, 2003 at 8:34 pm

Only $7.00 each charge? Consider yourself lucky. These crooks have charged me $72.00 twice. Once as WLI Travelvalues and the other as WLI Buyerassurance. I think they got my information through

Lee September 13, 2003 at 10:00 pm

They got me too!!! $72.00 twice. If you have done business with:,,, My, or, you better check your credit card statements. All these companies are in on this scam!

Candy September 15, 2003 at 3:23 pm

I found you guy’s comments looking for reservation rewards because I noticed 4 months of $7 fees…. didn’t read enough, they took it off Fandango…. will not deal with them again. I called my cc company, they told me to call Reservation Rewards and I got some snotty chick who told me they didn’t slip anything past me, I had to ok it…. well, they slipped it in, and it’s sneaky and I am furious. They said they will refund my money and gave me a cancellation verification number… they do this a lot.

Ruth Koguchi September 23, 2003 at 9:11 am

I, too was scammed by Reservations Rewards.
But I called and they kindly cancelled my “membership” and refunded my money.
I wonder how many people are paying this ridiculous fee without noticing!?!
Thanks for everyone’s comments which helped me to know what to do!
Ruth in Japan

Richmond September 24, 2003 at 4:21 pm

Yeah, I just noticed a $7 fee on my statement that I couldn’t account for, and apparently had signed me up after a purchase at So, just FYI, be a bit wary when buying from there. I called the number and got it all taken care of, but..that’s such a pain.

Shawn September 24, 2003 at 8:03 pm

Greeting. I too am a victim of this Reservations Reward thing. I had been getting the charge and thought it was for another company I legitamtly do business with so shrugged it off. Today, however, I had need to change the billing method, so I called that company. They told me they don’t do monthly charges that I had conducted all my fees in one lump sum.
Natually I was confused so did a quick google search for WLI Reservations Rewards and found all sorts of nasty reports… in addition to their parent website –
Outraged, I contacted my bank to file fraud charges and ask for an investigation. Bank told me they could only go back 90 days and recommended I first try to contact the company.
I called Reservation Rewards (888) 688 – 5995 and basically went off the handle. At first they were more than willing to cancel my account and refund my last month;s charge of $7. I told them that refunding $7 for a service I never wanted was unacceptable. They offered to refund all the money I have paid to date as “the last thing we want is an unsatisfied customer”.
Oddly… It didn’t take much for me to convice them to refund all the money. Six months worth, though the person told me I would not receive a lump sum payment. I guess I can look forward to $7/mo checks.
The told me they got my info from signing up at

Hal September 26, 2003 at 12:14 pm

Add me to the list.
Add me to the list. They got me for $7×7(49) using travel plus & travel rewards. I called
888 688-5995 and after some discussion Melissa told me my account was cancelled & that I would receive a refund. What a Scam!!! Beware!!!!

Sheri September 28, 2003 at 6:25 am

This has also happened to my account..I used…then need to check my reservation…have been charged 7.00 for 3 months now..what is UP???? if anyone has info…please email me..thank you..

Lei September 29, 2003 at 11:07 am

I booked a hotel with PriceLine and found charge for ReservationRewards membership, will never use PriceLine again.

JoAnne September 30, 2003 at 8:31 am

And add me to the list. I saw a $7 charge on my checking account with the phone number beside it. Before I called, I was checking them out online and came across this site and realized that I was not alone. Reading the stories gave me the understanding of how this could have happened and the courage to be very firm in wanting the charge removed. When I called ( and I got through right away ) the woman on the phone confirmed that I had “signed up” while buying movie tickets from Fandango. I may have, but not knowingly! Thanks for these postings – she cancelled my membership and assured me that the charge would be removed. I’ll be checking on that!

JANICE October 4, 2003 at 2:54 am

Yep, me too. This is the second time I’ve had to call the number cuz they’ve done this to me before. I’ll let you know what happens and if I get my money returned this time.

John October 4, 2003 at 2:10 pm

I signed up when buying cds online. They offered money back off my next purchase at the cd site, and 30 days free membership to ReservationRewards. Within 30 days I made another purchase at the cd site, applied for my money-off reward, and cancelled my ReservationRewards membership on line. I was never charged a $7 fee, and I got my money-off reward in the mail a few weeks later. IT’S LEGIT – YOU JUST HAVE TO PAY ATTENTION!

linda October 6, 2003 at 4:49 pm

I got two gift certificates on line at I am happy with but I did click into a box offering $10 on my next dining certificate. I did indeed authorize a subscription to travelvalues plus by doing this. A $7 charge came on my checking account. I ended up cancelling my debit card. A lot of trouble for me!

Anthony October 7, 2003 at 5:43 pm

Same thing happen to me, I saw a$7.00 charge on my mastercard and I didn’t know what it was for. I did a google search for the company and BEFORE the company’s website there were complaint sites. All of them with the same complaint. I called them up to cancel and the service rep did refund me my money but I felt so angry that I was taken in. It was VERY misleading. I feel that we should do something to stop this from happening over and over again…..I am outraged and want to do something about this unfare business tactic.

dorothy barone October 8, 2003 at 11:46 am


Jim Christina October 8, 2003 at 3:51 pm

Well, I have been getting a $7.00 charge on my credit card since July. I got jumped by DVD To which, I will never ever do business with them again. This is the second time this has happend and I think this is illegal.

Jay Del Rosario October 8, 2003 at 9:01 pm

Not only did I get swindled into $7/ month from WLI Resrvation Rewards, I never even authorized $30 from!!! How do we attain justice? I need to let somebody know what’s on my mind!

Jeff October 9, 2003 at 1:16 pm

I had a similiar experience as everyone else posting on this site. I had my bank of America rep. contact them with me and they quickly agreed to refund my $7.00. It was after my original phone call that I became aware of the fact that I have been receiving this charge for the last six months, which originated from a 1-800-flowers transaction. I spoke with the same lady that refunded the initial amount. She told me that “although it wasn’t customary,” she would refund the full amount……Thanks for the favor!!!! This is a scam and needs to be stopped. How many people have not yet been made aware of the fact that they are being robbed?

Jay October 10, 2003 at 1:27 pm

I recognize today that there have being withdrawl $7.00 on 5th of every month with comment “WLI*RESVERATIONREW”. I’m from Korea and I cannot understand what this is. What shall I do???

MikenChi October 12, 2003 at 11:57 am

I’ll sign a Class action suite on any and all
responsible for this larceny. The evidence is in my system and secured in a back-up. Contact me with an email.

MikenChi October 12, 2003 at 12:10 pm

Emel wrote Aug. 10 the number to call I called it and was told I would only get the last pay ment refunded. The number is 1-888-688-5995.
Good luck.
Mike in Chicago

Dan October 13, 2003 at 4:06 pm

My wife actually fell prey to this scam as well. After reading the posts and calling to get my refund I still wasn’t satified, so I found a site where you can make an offical complaint. The site is for the IFCC (Internet Fraud Complaint Center). It takes a couple of minutes to fill out the online form – if enough complain, then we may be able to shut these guys down.
Here is their URL:

Craig October 14, 2003 at 11:00 am

Apparently, I inadvertingly signed up for both WLI*Reservations Rewards and WLI*Travel Values Plus……. Just by entering my E-mail address in their site in Classmates.Com!…….Either one of the prior can be reached by that number..( 1-888-688- 5995)….
Surprisingly I got right thru, to a gal named Michelle, she actually was very businesslike and nice, for the most part!!!.She wasn’t going to mention anything but the one charge unless I brought it up,though!!! You must be nice, but also Firm, to make sure the approriate charges are taken care of!!!.They did not seem to want the hassle!!.She even said at the end, we don’t want to charge people for services they do not want!!!….
Point being, be firm!! Cicumstances will probably vary per person!!!.I will post, again when and IF!, this is credited and resolved.Thx all for the previous information, it helped……..Dan, thx for your info too!!.don’t think it does any good, til I don’t collect! We will see!
Another thing. Can you imagine the thousands or hundreds of thousands of people, each month!…..My point, Check your bank statements, etc…so, Classmates will hear from me also!!

MikenChi October 16, 2003 at 1:56 am

I just checked my account today and saw a
credit for the total amount they charged me.
This certainly bodes ill for internet commerce.
Once bitten, twice shy.

Kara October 17, 2003 at 11:10 am

Yep – happened to me too. Thanks for all your comments. I just noticed I have had 2 charges for $7 each since April because of….what a ripoff. However, I blame classmates. The People at WLI were kind and quickly accomadated my complaint and refunded me in full….so they say. I will check in a few days to see if they refund me. Good Luck

ROSA October 20, 2003 at 1:13 am


ROSA October 20, 2003 at 1:16 am


Sib October 21, 2003 at 8:31 am

I have never been too Fandango but did purchase at and did fill out the offer for $10.00 off my next purchase. I too will sign a Class action suite.

teresa October 22, 2003 at 6:34 pm

I received an email back from the site( that I ordered(I ordered a ticket for airplane ) from, and after I had completed the transaction I got the same page saying that if I complete the survey I can save $10 on my next purchase. I completed this survey once, but I do not remember giving them my credit card information. I was charged $7 after than. I do not have any idea about, because I didn

Angela October 24, 2003 at 9:47 pm

I to noticed a $7.00 charge on my account. I telephoned my internet provider and they said it had nothing to do with them. I was shocked. I really do not have any idea how this happened. I do know however that I am still trying to get a hold of WLI*reservationrewards to undo what ever has been done and stop this billing.

Carlos Rios October 25, 2003 at 6:59 pm

Just noticed a $7.00 charge on my amex card today!!!

Laurene October 28, 2003 at 8:11 am

I too contacted my internet provider they won’t do anything either. This is a major crime and concern of mine. I am on a fixed income and cannot afford someone using my money.

susan rodgers October 28, 2003 at 12:09 pm

I’m very thankful for all these posts made. It’s been helpful in telling me what to do to get my money back. I haven’t yet called for my refund, I’m currently on the line with my bank account to find out how far these charges go back. I was duped through
My misfortune is that I was tricked twice! Somehow they signed me up for rewards and buyers assurance or something! So I’ve been getting charged 7 dollars twice a month! I have it as far back as my e-statement goes so I need to find out how far these damn charges go back. I’m so mad! I’m a poor college student as it is, I can’t afford this! I’m just glad I caught it before my account when into the negativies. phew, that was long winded.
This seems so illegal, why hasn’t this company been brought down yet??

susan rodger October 28, 2003 at 12:26 pm

well, I just called, they said I would get my refund within 3-5 business days. I hope it happend, if not I’m calling back.
If there are any claims or cases or anything being set against these people I’m willing to help out.

Jen October 31, 2003 at 4:56 pm

Yep, same situation. But I just wanted to let you know that it was just easy to get the money back as it was to “sign up for the membership.” I signed up for Classmates and unwillingly “clicked twice” and was enrolled in Reservations Rewards and Travel Plus. I didnt even realize this until I checked my bank account online and saw that I had a negative balance of 130 dollars. I didnt check my account for a good two weeks because I was out of town. Anyway, I was furious and I immediatly emailed these two companies and the next day received responses to my emails including cancellation numbers. My bank (Wells Fargo) was extremely helpful and said as soon as the companies returned my money (14 dollars total) they would refund the 120 dollars in late and overdraft fees I had incurred. All money was refunded within a week so it worked out in the end. The one question i still have though is why does Classmates.Com (who incidentally have a whole web page dedicated to letting people know that RR and Travel Plus are “affiliates” not in anyway associated with Classmates.Com) do they still allow these two companies to even be “affiliates” to them if they cause nothing but headache and hassle for their clients. I dont get it, but I guess you live and you learn. Good luck to everyone who has been scammed!

cindy diaz November 1, 2003 at 10:31 am

I was surprised when I was billed $7 for a membership I never agreed upon. I was billed from 6/03-8/03 without my permisson. Then the billing surprisingly disappeared. I want to be reimbursed. We can’t be taken for granted for some of us are way to busy to check every bill we receive. For now on I distrust any small internet based co. whom take advantage of innocent people such as myself.

Steven November 1, 2003 at 8:14 pm

I got hit with this too! But, there is nothing being done illegal here. Reservation Rewards relies on people who want to get something for nothing and don’t even take 60 seconds to read what they are getting into. I am more pissed off at myself than Fandango – though I thought Fandango would be above this type of stuff.

Jenn November 3, 2003 at 9:37 am

I looked up WLI online and tons of place including Fundango are involved. I just figured out today that WLI was charging me 4.00 a month for the last nine months. Does anyone know what I can do to get the money back?

Jenn November 3, 2003 at 9:58 am

I just called 1-800-890-4892(WLI) told them about the charges and that I wanted to cancel and they said they would credit my account for the last nine months.

P. Jones November 6, 2003 at 9:32 am

I found the same $7.00 charge on my account info. I called my bank and they gave me the number (1-888-688-5995) after 6 or 8 tries I found that if you just stay on the line as if you have a rotary phone a LIVE (SCUMBAG) answers the phone, her name was Libby Wyatt. Libby informed me that when I joined a service ( when I put the email address in the 2 times required they used it as an online signature for additional purchases on that credit card. I asked her how many complaints they recieve each day and she only told me of the wonderful things they have to offer, I also informed her that I have sent a complaint to the AG’s office and the FTC and that she should start looking for a new job, to which she replied “our company offers many useful services would you like to hear about them” I told her she must have been BRAINWASHED or BRAINDEAD!!! Outcome…..we will refund all money removed from your account within 3 days with a cancellation number…..We’ll see

Jorge November 6, 2003 at 10:39 am

i was serching travel and i also found a $7 charge in my card which i did not authorize. I did not sign up for any survey or any such thing. This is really scary how they can do that at WLI*RESERVATIONREW. I am informing the sites listed above to report this rip off. As of this date they are still doing it.

Gloria November 6, 2003 at 1:51 pm

I was charged 7.00 for membership to WLI reservations without ever joining. So I called their customer services and they told me that when I ordered something from Walter, a pop up appeared that told me I would get 10.00 off my next purchase from Walter Drake, So I clicked to see what it was about and then clicked off, never signing up for some kind of membership, but all my information transfered to that site, including my credit card info. So be careful there is a lot of fraud out there.

Chris K November 7, 2003 at 5:32 pm

I noticed these charges on my statement under WLI*RESERVATIONREW. Just on a gut feeling, I keyed into a search engine and these postings came up. As soon as I saw mentioned, it hit me. That was where I got zapped. It ends today. Thanks for the help.

Chris K November 7, 2003 at 6:14 pm

I just called the toll free number and spoke with someone named Mary. She was very nice in agreeing to cancel the membership, and when I inquired further, she gave pretty much the same shpeil I’ve read in these postings. I am supposed to get ALL the money back, and she even gave me a confirmation number over the phone.

Pam November 9, 2003 at 12:31 am

I see I’m not the only one who has found the $7.00 monthly charges. I called and was refunded for the October 2003 charge, but (as Gomer Pyle would say) “surprise, surprise” – there it is again 11/4/03! I am calling them again on Monday – and requesting, nah, DEMANDING all my monies. I think I got hooked from as well, although it could be another site. I will also be glad to sign a class action suit – especially if I don’t get my money back!

Pam November 9, 2003 at 12:35 am

One more thought – I purchased something called “PopUp Killer” several months ago and I don’t get many annoying popups anymore, even when I enter a new site. If I see any, I click on the “X” to close the window; I don’t click in the window at all (on the ‘cancel’ etc keys). It’s well worth the $19.95.

Chris K November 11, 2003 at 5:26 pm

Update: Just checked my bank statement and saw I got every damn bit of my money back. Like ya’ll said, you’ve got to be firm.

Tammy November 12, 2003 at 2:22 pm

I am pleased to say that after being charged for six months with your help I was able to cancel my membership and get a full refund.

Rick November 14, 2003 at 4:27 pm

somebody please send me an address for these assholes….I am pissed and I am going to take them down

young joe November 19, 2003 at 12:43 pm

Thanks for those who posted these helpful tips.
I too was charged $7.00 by without my consent.
Thanks to your tips, I just cancelled my membership and am waiting for a refund.
I was led to this damn site by a pop-up from, which I hold repsonsible for provideing my credit card information to these bullies.
I didn’t tell any of my credit card information to, but they did charge $7.00 to my credit card. Who gave them my credit card info – definitely
People, be careful when you use

WLI TravelValues Hater!!! November 20, 2003 at 3:12 am

My wife had ordered something from way back in November of 2002. They had been charging my Visa card up to that point via That only happened for two months, then called WLI and cancelled.
For our mastercard, though, I drug my feet until I was upset enough to call them on Wednesday 11/19/2003. The gal I talked to did say that she would reverse all of the charges on my card dating back 11 months, because I told her that I would have Mastercard reverse all of them if she did not, based on credit card fraud.
She told me that my wife selected something on that authorized WLI TravelValues to charge our card. My wife says that she does remember taking a survey for X% off her next purchase but there was NO mention of a charge!
WLI makes their money on the hopes that people do not check their statements, or do not notice a “measly” $7.00 per month charge.
I Bet WLI gives a kick-down to the sites that permit them to continue this BS. Sort of like Bank of America charging their customers for bounced checks, when there was sufficient funds, and cleared it anyway… They’ve made BILLIONS – all because most people don’t want to fuss with all of the associated red tape..
I say screw WLI!!! I hope (eventually) all of their officers, and major stock holders serve time in Jail for Credit card fraud. And that every company that has received a kick-down from them is forced to forfiet all moneys paid to them from WLI.
Good luck to everybody who is having this problem.

Count Ciano November 24, 2003 at 9:03 pm

This company may be perpetrating a fraud. I have sent notes to BBBonline, Truste, and the Federal Trade Commission notifying them of these deceptive business practices and asking for an investigation.

JE November 26, 2003 at 11:08 am

I discovered today I was caught out by the very same thing. I was just checking my online bank statement and noticed a $7 debit to WLI Reservations this month and one last month. Having no idea what it was I typed WLI Reservations into a search engine and this page came up. On the recommendations from this page I just phoned up Reservation Rewards and cancelled my membership, they are refunding my membership fee – we shall see though! Apparently I signed up on, I don’t actually remember doing this and certainly wouldn’t have if I’d have seen mention of a fee. I will be telling all my friends about this! Please pass the word around!

Zena Austin November 28, 2003 at 11:27 am

I have had $7 taken from my bank account since Feb 03. This went unnoticed as we had been to America and I took it this was the bank clearing our spends on the credit card, until I noticed it was a direct debit. I have never had any dealings with Fandango. So I ask who are WLI*RESERVATIONREW and who has sold my credit card details to them. Fortunately for us our Bank has reimbursed us, but that is not the point, transactions on line should be more secure than this

Kate December 4, 2003 at 12:23 pm

I had been noticing the $7 charges on my account but really didn’t pay any attention to them. I got signed up for Reservation Rewards by filling out a survey on Musicspace.Com. I called Reservation Rewards and spoke to some young girl who said I would only get the currents months charges back. Do not allow them to tell you this. I had four months worth of charges. I called back and spoke to another person who said that all charges would be credited and she also gave me to her supervisor who was going to talk to the girl whom I originally spoke to. Please do not allow them to only give you the current month. Insist that all money must be returned. The supervisor I spoke to was Kim. She was very pleasant and helpful.

Julie Chu December 4, 2003 at 5:55 pm

Just sign in on the webpage://
and cancel the membership

M. Tabandeh December 13, 2003 at 5:42 am

I have noticed that, for the past four months, around 8th of every month, an amount of $8.95 is being taken from my credit card while I never have signed anything allowing “WLI*RESERVATIONREW” to take this amount from my credit card. So, would you please cancel “my membership” and reimburse me for the total amount you have taken from my card(a total of $35.80).
Thank you and wait for a prompt action from your part.

Pam December 13, 2003 at 12:06 pm

I, too, was taken for about 10 mos. of $7 charges from this Reservations Rewards outfit. My fault for not carefully checking my statements! Apparently, I agreed to this service while purchasing an item from A&ETV web site. Like others, they offered a refund of the current month’s fee — told them I wanted all charges reversed. Crystal didn’t mention a monthly return of monies but you can bet that I’ll be watching my statements carefully. I will file an Internet fraud complaint. I also emailed A&E informing them that I was terribly disappointed in their business practices and that I would not be purchasing from them again.

Mary B. December 17, 2003 at 1:56 am

I have NEVER ordered anything from this company and yet I still get monies debited from my account! I do not acknowledge any of these transactions and would like to know how to handle this situation A.S.A.P.!
Thank You and “Happy Holiday’s”

Brad December 19, 2003 at 10:23 am

I was taken as well. I have notice, by the dates of the posts, that this has been going on for about 6 months now. How come we are not being protected from this scam?

Dawn December 29, 2003 at 8:35 am

Hi, I just finally figured out what was going on, too. It seems that when I used, an option for “$10 off” came up that I agreed to and the next thing I knew, I was getting 4 different deductions for $7.00 out of account. The interesting thing was that my bank had no phone number or adequate company info on this transaction. So, if you need the phone number to cancel, it is 888-688-5995–and–DO NOT PRESS FOR OPTION ‘TO CANCEL MY MEMBERSHIP’–it actually hung up on me twice, so I called back and selected to ‘find out about my membership benefits’. What a riduculous scam–let’s hope we can complain enough to get them out of business and sued.

Ensa January 2, 2004 at 10:21 pm

I work at the bank where my account is and I check it on a regular basis to see what has gone through and what is memoed to go through that night and I kept noticing this WLI*reservation rewards and I decided to come on the web and search for it and all I have seen are complaints after complaints. They got me for $7 a month since November when I registered at I thought that it was a cancellation fee from when I cancelled a reservation I made with one of the hotels so I didn’t pay attention to the first one, then I saw it again and because I had not gone anywhere I knew something was wrong. Thank all of you who have posted the number for “cancelling” the service no one has seemed to sign up for. I will also visit the Federal Trade Commission website and give them a little story about these people. The BBB can’t do anything but mediate, but the FTC can hit them where it hurts. Try it.

Janel January 6, 2004 at 8:42 pm

I read the article written by Ensa about WLI Reservations Rewards. I would agree! I signed up on with my Dad’s check card. For the past 6 month they have been taking $7.00 out of his account and we had no idea why. I called the “customer service” number they had listed and the only response I could get was… you signed up for it. The only thing I remember doing was taking a short “survey” and nothing was said about a fee. Do what she says “”

popcorn January 8, 2004 at 8:41 pm

I just called the number (1-888-688-5995), and a man told me I became their member when I shopped at HALF.COM 5 months ago!!!! God!!!! I just bought a used book there!!!!! I canceled my membership then. However, he said since I did sign for it by myself, they can only refund me the last month

Carlos January 11, 2004 at 7:03 pm

I to found out that for two months I was charged “$9.00 a month”!! After talking to my wife she did tell me that she filled out a survey from a pop-up from They shouldn’t in my view be able to get my credit card info, but, they did! I cancelled my credit card. I suggest that everyone call back the company and send a copy of this to their states Better Business Bureau. This is totally fraudulent,if it wasn’t they should have asked for your credit card information along with an agreement for the service!!! WLI Reservation Rewards should be investigated!!!

Anthony January 15, 2004 at 1:19 pm

I have been having the same problem! It has been driving me nuts because I didn’t know where this $7.00 debit was coming from. Thank you to everyone out there for posting these messages. I called them today cancelled that account and they are reimbursing me the $7.00 for Jan. I am going to call them back to today and demand my money back for the previous months. Thank you once again

charlotte January 17, 2004 at 4:18 pm

I’m spitting mad. I was ‘signed up’ for this (I think slammed is the term?) through I just wrote them an e-mail saying that handing my credit card information over to their partners like that was a violation of my trust and privacy and that I would not do any business with them as long as they partnered with such unscrupulous people. I also told them that they had dealt a real blow to internet commerce.
I had a fit over the phone with Reservation Rewards and they were very compliant and agreed to refund me all 6 months of charges, even though it ‘went against their policy.’ I believe that they want to placate their victims so they won’t pursue the matter legally. There are plenty more fish in that sea – people who don’t check their credit card statements carefully. Make sure you get every penny back. They will refund all of it if pressed.
And from now on, let us all scrutinize, scrutinize, scrutinize our credit card statements!
Good luck.

charlotte January 18, 2004 at 3:48 pm

Check out the LAME response I got from Zach at in response to my letter to them about Reservation Rewards. They clearly don’t care! Don’t do business with Drugstore or unless you want your credit card information handed over to these thieves.
Hello Charlotte,
Thank you for your email regarding Reservation Rewards.
Please note that is an independent site from Reservation Rewards. Your question would be best answered by a Reservation Rewards
representative. Therefore, you will need to contact them directly.
Their customer service representatives are ready to help you with any
question you might have.
Phone: 1-888-688-5995
Again, thank you for contacting If you have any
additional questions, please don’t hesitate to contact me personally. We look
forward to providing all your health, beauty, and wellness needs!
Best regards,
Customer Care Specialist
Original Message Follows:
I noticed on my credit card statement that I was being charged $7 a month by RESERVATION REWARDS, although I never gave them my credit card
information.I may have clicked on a yes for a free trial when I was making a purchase from your site. They have been charging my credit card for the past 6 months without my authorization, and I know that they got my credit card information through you. After a search on the web I noticed that I am
the only victim of this scam, which if not illegal, is definitely a
violation of my privacy and the trust I put in your company when I gave
my credit card information over the web.
Until you stop partnering with them, I will no longer do business with you or Your company has dealt a real blow to internet commerce inpartnering with scam artists like this.
Shame on you,
Charlotte Sanders

David February 2, 2004 at 6:25 pm

SCAM! 1-888-688-5995, call this number and they will credit you you’re money. Contact and complain as well

Matt February 4, 2004 at 8:17 pm

I just discovered the same $6 monthly charge. I never signed up for it either. 1(800)FLOWERS provided the Credit Card information to Travel Value Plus. I have lodged a complaint with the BBBOnLine and BBB as well as 1(800)FLOWERS.

Anthony February 11, 2004 at 10:00 am

Well now I too have been a part of this marvelous company. Unknowinlgy, I signed up for this nonsense when I bought some posters from My initial purchase was $20.00, but now has totalled around $48.00. I would just like to send my special thanks too all the web based companies that allow places like reservation rewards advertise on their site. Thank you for saving me money on my purchase!! I’ll be looking forward to never doing business with any of the websites listed. I did contact RR, and they offered me a refund for $7.00. Now I can make that trip to McDonald’s I’ve been saving up for.

Anthony February 11, 2004 at 5:12 pm

I have once again contacted this company, but with more ammunition this time. I researched them with the BBB and found that many more people had the same issue and we’re refunded the full amount. Here is a link to this reference . When you call these peole have a defense. Talk to them about illegal practices, ask to speak to their supervisor. I hope this helps many people get their hard earned dollars back. Hopefully this company changes the way they do business.

jaye February 19, 2004 at 11:49 am

I called 1-888-688-5995 number posted by Agusta.
The lady told me the charge came when I ordered from JCWhitney. She cancelled the service and refunded my money. The reservation reward in Whitney site must have been in very small print. I can say I want be ordering anything from them again.

Walter K. Wong February 20, 2004 at 3:11 am

Please cancel my subscription as soon as possible and close my account. Thank You.
Walter Wong

Tina February 23, 2004 at 8:42 am

I just called, 2/23 found a $7.00 charge on my account. I called the WLI number and they stated that when i went on hotel i authorized the $7.00 monthly charge. She cancelled me and she said it would take 3 to 4 business days before i will be refunded. Have to see if they do this. I am very upset with this.

Carrie February 25, 2004 at 11:21 am

I have been following my accounts very closely for the last few months after I noticed a charge on my checking account for $8.95. It was coming off every month for this place called LeisurePlus, which I had never heard of. I tried looking for their website to see what they were about, and ended up finding this other website with a bunch of complaints about them…very similar to this site. I was terrified! I immediately cancelled my account and then called the number for LeisurePlus, which was on my monthly statement. When I asked the rep how the hell he got my information, he said that I gave my approval for this membership when I made a purchase. I told him I had no idea what he was talking about, and that I wanted to cancel my so-called membership. He granted me that, and refunded me. Fortunately, my bank was also able to refund me some of what I lost because of this scam. My fiancee is trying to figure out what we can do, if anything, about these scumbags. They must be stopped!!! I’ll never buy anything off of the Internet, even from these “reputable” companies…it’s disturbing to know that places like Priceline and Fandango are in on this. Who knows who else is?? So, either never purchase online or read the fine print EVERY time. Also, I’ll be checking all of my accounts diligently from now on. It’s terrible to be fearful of these scammers. Good luck to the rest of you!

Nick February 25, 2004 at 9:51 pm

I had the same expierence, maybe a little different.
I actually knew I sign up for this, when I was signing up for fandango movie tickets, they said I would get 30 days free.
So great I did but after 20 days I canceled. Today I noticed a bill on my credit card for 9 dollars. I called them and
they told me oops you seem to have two accounts, one was canceled. I didn’t believe them but they are going to credit
my account back, they seem to take advantage to the average user who doesn’t check their credit bills. Scam Scam Scam….
I have read that the BBB said they are a good company and they credit all accounts back, I believe them but that is not the scam, they will take advantage making money until you notice it on your bill, I am proof, I have so many copies of my canceled account, it was canceled and this crap about having a second account set up by accident, yeah sure, set up by who? I don’t have to think too much about that.

cherie February 25, 2004 at 10:18 pm


Diana February 28, 2004 at 10:33 am

I was buying ballet stuff for my daughter on the Danskin website and was asked to fill out a survey in order to receive a ten dollar discount on my purchase. I did this, and was automatically enrolled in this thing, but I NEVER agreed to have them take out $7.00 a month, for coupons and stuff I never even received. I called them, but they said they could only refund this month’s charge (FEB). Luckiliy I caught this on time and they only milked me for $21.00 bucks, but still – I’m PISSED!!!! How could they have a good history with the BBB??

Pamela March 2, 2004 at 2:23 am

This is unbelieveable, I don’t even know how long I have been being taken advantage of. My husband is Military and he was away for 3 years and we did alot of online ordering, Airline tickets etc.
I’m ashamed to say I don’t get that detailed on my bank statements so I really am not sure. I noticed it a couple of months ago and thought it sounded unfamiliar but well with 4 kids I figured it was something I did for one of them, but when I kept seeing it I knew they weren’t getting what ever it was that regularly. So here I am in the same boat. They probably long for people like us that are so on the go we don’t notice little things for a while and they get us good. I’m so angry what they have taken no I should say stolen from me would buy one of my kids a pair of shoes!!
I am reporting them to the sites supplied from another victim, and all the info I found here really helps me figure out what to do

Susan March 2, 2004 at 3:23 pm

I just finished informing my credit company about those charges Reservation Rewards had been making from them every week without my authorization. I never have taken advantage of any of their so-called rewards or anything from them. I was puzzled by the charges on my credit statements and looked up on the company on the Internet and learned that it is being invesigated for possible fraudent charges, etc.. I tried to call the company but they hung up on me after a recording every time. I reported the whole matter to my credit company and they told me they would send the matter to the dispute
department and give back the credit to my account. Indeed – do spread the word about those Reservation Reward Robbers!!!!

Patti March 3, 2004 at 12:05 am

I just checked my bank statement and there was a charge on there for $7.00 directly taken out of my account from WLI Reservations. I’ve been reading all of these postings, and I honestly don’t know how I got scammed. The only thing I can figure out is through, when I reserved a hotel room. I will call these phone numbers you have posted up here & I pray that I can get a refund. Something NEEDS to be done about this – this definately has to be ILLEGAL!!!

MB March 5, 2004 at 10:54 am

I just placed an order at and got a pop up from Reservation Rewards for $10. I was tempted to signed up untill I noticed they asked for my credit card information. I decided to check them up and came to this site and so many others. Thank you Becky and all the other people that have posted their experiences. I am sorry you were scammed, but by sharing you certainly have helped many others.

Edna March 7, 2004 at 1:30 pm

I placed an order over the internet to Lane Bryant and when I received my bank account report I had been charged $9.00 by wli*reservationrewards and $7.00 by wli* I pulled both of these companies up on the internet and got the phone number and called them. They told me that when you place an order to Lane Bryant at the end they is a page that you have to check to join these, I told them I never checked anything so they say they will refund the money.
Meanwhile I called Lane Bryant and talked with a customer rep and he said that at the end of the order once you have placed your credit card and the order is processed a page will come up with these boxes checked and you have to tell it NO THANK YOU to be able to not be charged this amount. So the way I look at it this is a scam by all three companies to get your credit card. Lane Bryant says they will not disclose your account information but before you ever get out of the order process it has been released to other companies. I want everyone to know that you should not order from LANE BRYANT untill they get this settled who knows how many other compaines they are giving your information too.

Alexandra S March 8, 2004 at 9:29 pm

Hello. Well I have had the same problem, and finally figured out what to do. For those who hate calling anyone (like I do) go to if that doesnt work then just simply do a google search for reservation rewards. It brings you to the site. Go to forgot password, enter your email and it will send you a password, then just use that to login and cancel your account. Easy as pie, took 5 seconds and no calling needed- no waiting at all :)

James McCormick March 10, 2004 at 6:21 pm

i used and got suckerd by reservation rewards as well. Call 1-888-688-5995 to cancel.

anamika Garg March 11, 2004 at 4:09 pm

I too had the same problem……….
I got the Tel # from this page that is 1 888 688 5995 and immediatly called them up to cancel and the service rep named “Tim” did inform me that i will get the refund in 2-5 working days.This is my first day of call and waiting for refund.
Be Aware of IT !!!!!!!!!!!

j March 20, 2004 at 12:59 pm

Thanks Alexandra. I’m only getting $7. I,ve been paying since Dec..

Amber March 22, 2004 at 2:49 pm

I ordered a Poptart Monkeys CD online and the same thing happened to me. I didn’t even finish completing the “survey” before I just cancelled out of the screen. The sad thing is, I don’t examine my credit card statement every month like I should and I just noticed it this past statement where they charged me $7 twice on one statement. Then I dug out my old statements and saw they charged me previously, too. I emailed them this morning to complain and by this afternoon they emailed me back that they’re refunding all of the money they charged me. Thank God.

John Parizox March 25, 2004 at 10:15 am

They got me to after using I started to fill out the survey put stopped when they asked too much. However, they got my credit card anyway and started charging me $ 7.00 a month. I cancelled without a problem, however when I contacted they got nasty and said it was me who signed up. NO MORE shopping at for me. Back to Amazon.

Nanette Jackson March 30, 2004 at 10:30 am

Add me to the list I am now down $28 and until now I did not know who to call and have this taken off. I am sure none of us will get our refunds.

Judy April 6, 2004 at 8:33 am

I am being charged 7.00 a month from wil reservationrewards and I do not remember signing or checking anything I need to get it canceled but I do not know where to do that I am sick of this I feel they are a scam

Becky April 6, 2004 at 10:28 am

Call 1-888-688-5995 and demand a full refund. Be firm; tell them you did not knowingly authorize this charge to your credit card. If necessary, threaten to contact your state’s attorney general’s office. They will refund your money.

Bill_NYC April 6, 2004 at 10:29 am

Oh my… WLI Reservations Rewards… Yep… these guys are still doin’ their scam… in conjunction with – I bought movie tickets for the Passion of the Christ… and I got hit with the $9.00 (yep, it apparently just went up from $7.00) for the “Reservation Rewards” membership… I did called and complained, and they said they would cancel the membership and refund mmy money… If I don’t get my bucks back, trust me, I’ll be raising hell again… and “WLI Reservation Rewards” will regret messing up with me…

Jackie April 6, 2004 at 5:19 pm

I, too, was scammed by WLI Reservation Rewards. When I first noticed the $7 charge on my bank statements, I did not think anything of. A few months went by and I continued to be charged. I received another statement today and found that they had taken out $7×2 in March so, I wanted to find out who these people were and why they were taking my money. As I began to read the comments on this site, I learned that others, like myself, have been going through the same thing. Fortunately, several people listed the phone number for this company and I called it. I talked with a lady named LaTasha, and she advised that they got my information from I became a member with Classmates during the summer of 2003, and apparently, this is where this “reservations” company got my information. I also used just before the holidays to send flowers to my mom. I do not know how long they have been taking my money because I just noticed it a couple of months ago. Anyway, LaTasha said she could either give me a password or cancel my membership, but would only refund the money they took in March 2004 (I chose to cancel). She said I should expect the $7, not $14, to be posted in my account within the next three days. I definitely agree that this is a rip off, and something should be done about it. Classmates is suppose to be a secure website and it is my understanding that personal information will not be shared with anyone. This has taught me a lesson and I will not use my cc over the internet anymore. I am also going to contact the bbb in Connecticut and file a complaint about this company, as well as classmates. We work very hard for our money, and when someone can just get your information and began taking money from your account, without your consent, is against the law. God bless and good luck to all!!!!!
Jackie from Dallas, Texas

Jack April 7, 2004 at 8:01 pm

Got tricked through one of “shopping mall” merchant and it is CCNow (snap your CreditCardNumber) that gave my card number to WLIReservation. Don’t waste your time with BBB’s especially if WLI are members of them, report it with FTC. WLI may be “legal” however it is CCNow the CRIMINAL that past my confidential info for others to abuse it.
NOTE: Their “memebership” is now $9.00 per month, even the crooks are “suffering” from inflation.

DEVIN April 13, 2004 at 5:53 pm

THEY GOT ME TWICE – ON 2 DIFFERENT CREDIT CARDS!!This is a sad affair, I wonder just how much money these rip-off artist are making, I’d like to kick the ass of every last one of um. I just found out that they were hitting me on 2 credit cards at the same time. Thanks to Yahoo Auctions!! Yes! good ole Yahoo, who buy the way did not take any responsibility for the charges or provide any means to rectify the false charges! $9.00 on one card & $7.00 on the other card. It’s people like this that cause us all to be overly concerned and withdraw from doing business with other credable businesses and services.

DEVIN April 13, 2004 at 6:14 pm


Becky April 15, 2004 at 1:34 pm

Found this url interesting: it’s how, the guys who own Reservation Rewards et al, con otherwise upstanding merchants like 1800Flowers and Fandango into agreeing to partner with them:
I love some of the quotes from their ad, like, “Everything we do ensures your customer comes first,” and, “Customer satisfaction is always paramount.”
Yeeeeeeeah. Right.

Tom April 17, 2004 at 8:51 pm

I just got off the phone with Bank of America refusing the charges these people made. I got hit for 9 bucks that , of course, never signed up for. Fortunately, after a previous unpleasant recurring mothly charge, I review my account like a hawk or they’d have gotten my money.

MILCA April 22, 2004 at 11:41 am


michael willis April 22, 2004 at 2:14 pm

theese people got me too. twice for $7 and I don’t know why. Pretty slick company, definatley. How do you start up a company like this? I’m kidding, because the shit ain’t funny.

dave morin April 25, 2004 at 11:33 pm

This place has to be run by UBL, I have twin checking accounts, one for like ebay and the other is a personal one, two different banks. the ebay one is just stuff i sell i no longer need and i only used those funds to ship out the stuff i sell in there. like that so i know how much i made for the week selling or buying EXACTLY! well last week i sold $150 dollars worth of stuff, have reciepts for everything, i started noticing bank statements saying a $9.99 withdrawl was made like every other week with this rewards business., and i also noticed that same deducted amount showing up on my personal checking account, which by the way is not even the same bank, its another bank across town. somehow their “hackers” got my other account # and started taking out money. at a rate of where it appears 3-6 times on one page of the account statement. Well I just emailed HOMELAND SECURITY for identity theft, gave them ALL the info on this bogus company and even faxed them over my last two months bank statements!,I also did the same thing but went one step further and also reported and faxed info to the FBI,NSA,CIA, and told them that this bogus company is ripping off Americans, and cleaning out their bank accounts and Reminded them that this activity is a breach in national security, that their #1 priority is to protect the interest,property,identity of the US Citizen. That this bogus company could possibly be stealing money from the average “joe” to fund terrorists operations overseas, think it’s funny? think about it, if they could take $7.00 a week from one million people, thats adds up, do the math!
It pisses me off, cause some A-HOLE is probably laughing his ass off right now. its time we acted together and turn the screws on these jokers! report them to the FBI/Homeland security, if you email them enough times they will get sick of hearing our complaints and close down these bogus companys once and for all!

dave morin April 25, 2004 at 11:51 pm

POST SCRIPT I forgot to add in my above comment, that the $150.00 I made selling last week is down to $12.00, the last time i checked my statement over the phone was two days earlier. I should of had $150.00, I had $86.00 with a bunch of $9.99 Withdrawls, And tonight I called to check my account balance again and had $12.00. They took $138 bucks out between friday and sunday. And yes i have cancelled that rewards BS last month, they refunded only $9.99. so if your one of the people who bought something from me at ebay, and it takes a little longer arriving, you’ll know why!

Thomas April 27, 2004 at 12:17 pm

STOP THE MADDNESS!!!!! Well, I guess I too have fallen for this. My comment is that, sure pressing twice on the survey will get you into hot water. But after so many complaints why won’t they modify their tactics? I’ll tell you why, because they are making money on it! there are probably hundreds of people that are not aware of this taking place. They have adopted and modified this cheating method from the magazine sales tactic that you have study the fine print and must physically cancel after the first free issue.(I never fell for this one) but I say to those who are “primadonna know it alls” that have posted here as if they are so much smarter than everyone else. I say that if there are this many people mislead, some of whom are holders of PHDs and various degrees (if that makes you a smarter person). Then it is easy for anyone to be mislead by this method. I hope that it is not allowed to catch on, because we will not be able to trust anything online to hold our private information. This will ruin the netcommerce. If one is buying tickets for a movie of flowers etc. That is the only product we are looking for, usually in a hurry, and nothing else. This type of advertising is one step above SPAM and you know we all love spam. Imagine if spammers had our credit card info…..Hummm… they do now.

Michael April 28, 2004 at 4:14 am

I just posted a complaint with the Co. BBB using the link above. I believe that may be a way to get these thieves put away.
Still, I am amazed that they have been getting away with this for so long. They got me for three months before I spotted it. If the BBB doesn’t take action we should have another watchdog group take a look at the BBB.

Michael April 28, 2004 at 4:32 am

I also posted a complaint with the Gov. site linked above. If you do it – do both. May not help but can’t hurt.

angie April 28, 2004 at 10:37 am

just got me too. 2 days ago. found a 9.00 debit to my check card. don’t know where they got my info. bank is sending them an unauthorized transaction form.

angie April 28, 2004 at 10:48 am

me again, just called the 1-888-688-5995 and got mine cancelled and refunded. Mine came from buying on Columbia House website.

Dena May 1, 2004 at 3:35 pm

Thanks Angie – I just called the 888 number you posted and got the charges removed and my membership cancelled. This is such a rip off.
Thank goodness we had this thread to share the info to fix it.

FAITH May 4, 2004 at 8:19 am


Michael May 4, 2004 at 7:02 pm

BEWARE OF CHADWICKS, and any other website you order from if at the end a survey is presented to you offering money off your next purchase. As I found out Chadwicks releases your credit card # to WLI Reservations Rewards. They in turn bill you $9.00 per. mo.

Billie May 6, 2004 at 10:38 am

I have had two charges before I realized I was being riped of by Reservation Reward, thru I called to dispute this charges and was told I could not get a refund, but they would cancel my membership. I probably did not get rude enough, so I just called up my credit card company and filed a complaint and am getting a full refund thru them. I repeat, I did not receive a refund from Reservation Reward. Who do these people think they are. I also filed a complaint at the Better Business Bureau and the IFCC. Beware!

Janice May 9, 2004 at 12:56 am

It happened to me also. We need all to contact the bbb ,ifcc and also our local news stations to make all people aware of what the hell is goning on with Reservations Rewards.

Eric May 10, 2004 at 9:17 am

They got me too through I’m pretty careful about buying online so I’m not sure how this got by me. I called my credit card company and initiated a dispute claim. I then called reservation rewards. I was pleasantly surprised that I only had to wait a couple of minutes to get a customer service rep. After a couple of minutes the rep said that she would not only cancel my “membership”, but she would also credit my account for all charges. We’ll see if that really happens.

Anonymous May 13, 2004 at 8:31 pm

I saw in my credit card this charge as well, my credit card company said to call them directly, It is a shame that this is allowed to happen

Stephanie May 14, 2004 at 1:26 pm

I got charges by using Columbia House. Don’t click on the save $10 on your next purchase or they’ll get you! I called the 888 number and they canceled my membership, and are suppose to refund my money back. We’ll see what happens!

Martin Blied May 18, 2004 at 7:49 am

I have been receiving reocurring $9.00 charges on my credit card as a result of mistakenly signing up for this service some time ago. A few months ago I called my credit card company and received credits for former $9.00 charges. The charges have continued so I called the credit card company again this morning. This time I was given the phone number to call to cancel this service. Called and their service rep politly had my acount cancelled and a $9.00 credit applied to my credit card account. Received the following e-mail within minutes of the completion of my call.
Date: 05/18/04 08:30:39
To: ***************
Subject: Membership Cancel and Refund Confirmation
Dear Member:
This notice confirms that your membership in Reservation Rewards has been cancelled and we have issued a refund of your membership fee. This refund will appear as a credit in your credit or debit card account within the next 3-5 business days.
Your cancel confirmation number is: XXXXXXX.
We are sorry to see you go and hope you reconsider becoming a member again in the future. Any money you’ve saved is yours to keep… and thank you for trying our service!
Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us.
If you would like to provide feedback, please click here.
The Reservation Rewards Team
I suggest a direct call to the number listed above to correct a simular problem.

Sondra May 19, 2004 at 9:13 am

I have had the same thing happen to me!!! I called and raised cane….they sent me a email saying they will refund me the the full amount ( 9 months worth) in 3-5 business days…..I also know that there ia another one called MWI*Businessmax that did the same thing…all from Vista Print…I never even clicked on the survey either!!! I am trying to find a number for Vista Print so I can inform them of the scams that are going on with their site…sad cuz Vista Print is a good company…but NO more business from me EVER!!!!!

Becky May 22, 2004 at 5:43 am

I was scamed by WIL*TRAVELVALUESPLUS. I signed up with AMERICAN GREETINGS.COM and that is when travelvalues plus got my account information. They have taken $7. each month since Aug 03 now up to $70. I spoke with them and after a HEATED comversation they did agree to cancel the membership I never knew I had and to refund my money. I did report them to the attorney general,BBB,& my local TV station(trying to get the word out so others are not scamed the same way). All I have to say is when you speak with them to get a refund be FIRM and PERSISTANT!!!!!

laura May 24, 2004 at 12:42 pm

I purchased some address labels from Vista Prints and was offered a chance to save $10 on my next purchase. I clicked on the link and read the information. It very clearly stated that by entering my email address twice and clicking yes, I was signing up to their club and would be charged a monthly fee of $9, after a 30 day free trial. It also said that it would be charged on the same card that I used to pay for my labels. That is where they are getting people’s CC info. It’s all in the fine print. The phone number to cancel is also in the fine print. I guess folks should be ever cautious when thinking they’re getting a deal. I signed up because I thought it would be a great deal but turned out there weren’t any particpating vendors in my area so I called the number to cancel and had no problems or charges. The only complaint I have is that I never got the $10 off my next order with the label company!

Donald Summers May 28, 2004 at 3:56 pm

In April 2004 after ordering a VHS demo video online from Ten-Tec, Inc. in Sevierville, TN I remember an offer poping up after I completed the VHS order. I can remember “ReservationRewards” and an offer to save $10 on my next order. Thinking it was something Ten-Tec, Inc. was offering I registered, BUT don’t remember anything about a charge nor did I enter my account number that I remember.
On May 24, 2004 upon checking my account billing I too have found that these Scum Bags have began charging my account $9.00. This is about one month after the online purchase from Ten-Tec, Inc.
It appears that these Scum Bags are somehow able to obtain your account info while you’re making an online purchase from a ligitimate business in my case, an electronics manufacturer in Sevierville, TN I’ve know for years.
On my account statement it is listed as WLI*RESERVATIONSREWARDS, 888-688-5995 CT.
I will notifiy my Band and Card Issuer immediately.
Don, Statesville, NC 5/28/2004 at 5:00pm EDST

Donald Summers May 28, 2004 at 11:42 pm

Ref my previous posting.
After second phone call I reach “Irene” at WLI*RESERVATIONS and ask her to cancel my membership and to credit may account for the $7. She said that it would be cancelled and account credited in 3-5 days. She also said I would receive an e-mail confirming this and a confirmation number. It was received shortly afterwards. Now it’s a wait and see thing.
I also asked “Irene” how they obtained my credit card number. She replied . . .”from the site I had just ordered from.” So there you go folks. Let’s take our business elsewhere and by the old fashion way.
5/28/04 10pm EDST

Janice May 30, 2004 at 8:40 am

This is happening to a lot of people. I have a charge on mine for 9.95 from a WMI Businessmax. I believe they got my info from Vista Printing when i had the so called free business cards printed. I also was asked to fill in a survey to get 9.95 refund on my purchase. So buyer beware. These are rip offs. And I am now in the process of stopping them from trying to clean out my checking.

Christine June 3, 2004 at 9:37 pm

Thank you for these helpful postings. I, too, have been tricked by accepting a $10 reward when sending BlueMountain Greetings. I have just phoned the # on my visa account re: 2 $7 fees for reservation rewards and have had the fees removed. I was told that an email was sent via their company after I clicked on the acceptance for $10 coupon. The reality is that few people open emails from other than familiar email addresses fearful of picking up virus attachments. The company counts on that principle as they automatically begin charging a customer who hasn’t read and refused their offer. The rewards rep. helpfully removed the fee and has confirmed by email. I’ll have to watch my Visa account to see that it is subtracted. How much money is this company earning on such a scam? They can afford to politely credit your account to assure that customers do not make waves and make the public aware of their effective scam!

natasha June 5, 2004 at 8:54 am

i ordered a few items from after checking out i saw a popup giving you a $10 reward to my surprise when i received my credit card bill for the month of April 2004 a 9.99 was deducted. BIG RIPP-OFF THIS MUST STOP

Anonymous June 6, 2004 at 12:46 pm

It has also happened to me. What can we do to get these bastards to pay? They should burn in hell! We should all sue!

John June 8, 2004 at 3:41 pm

I just got off the phone with WLI reservationawards. I still don’t understand how they got hold of my credit card # without my knowledge. I just happened to be filing away statement when I noticed an $9.00 charge. Of course I had prior monthly charge.
They mentioned a transaction but then offered to cancel my account and refund all monies due. This was confirmed via Email.
Requested an explanation from Curious as to what they will offer.

Brad June 10, 2004 at 4:13 pm

I noticed a $9.00 charge to my account today from these people. I was happy to know that the numbers next to their name, on my statment, was the phone number to cantact them. The lady i talked to was very nice and took care of the charge and apologized 4 times at least. I wasn’t very happy to hear that this happened by using,(the only website I ever gave this card number to). Hence the reason I will NEVER use them again. I’ll wait in line like I always have before this.

JAMES June 13, 2004 at 6:22 am


Renae Burnham June 15, 2004 at 10:04 am

I am receiving a $7 charge for Wil* every month and have no idea how to unsubscribe. I cannot locate this at all on the internet. Any help would be greatly appreciated.
Thank you

sharlene June 16, 2004 at 5:59 pm

I ordered a shirt from Lane I sure wont to that again. Since then I have been charged $9.00 twice by wli*reservationrewards 888-688-5995.Called after reading this site, and demanded my money back!

Anjy June 17, 2004 at 11:18 am

I also apperantly forgot to uncheck a box and am being charged $9.00 a month for this service. I was caught while using columbia house. I also did not give them my credit card number, but did use it while online with columbia house. If anyone gets information on how to recieve a refund, please email me and let me know. My email address is Thanks for this great page informing poeple of the frodulent acts of this company. Any other information I recieve I will make sure to note. Thank You!

Tom June 21, 2004 at 9:43 am

Renae & Edna, I think you got tricked by “” — not is the one associated with the stores and they don’t have the bogus rewards link. is a totally separate company — they’re the ones that run the catalog and they are the ones that tricked you.

Don June 22, 2004 at 12:46 pm

These folks are scum and should pay for their evil ways. I just found TWO $7 charges each month for the past two months that must have stemmed from a BUY.COM purchase in April. I think of myself as a fairly smart internet shopper and I don’t recall checking anything that allowed to give my VISA info to these scumbags. I’m sure they are making tons of money off of people who simply don’t know they are being charged. GRRRRRR.
BTW: I did call the number and will receive a refund for their “service”…but that doesn’t make it right.

Denise June 22, 2004 at 9:47 pm

I just found out that I was also scammed by I too went to Choice Hotels and have a vague recollection of getting $10 off if I fill out a survey, which I did. I noticed the $7 charge on my credit card statement which I usually don’t even open because I pay my credit card payment online. I sent an email to my credit card company and they gave me the 1-888-688-5995 number which I called. I talked to the lady and told her that I did not realize that I had signed up for their site and certainly would not have signed up for any reward thing that cost $7/month. She said that I had entered my email address twice and this was my electronic signature. She said she’d cancel my “account” and credit me for June. I told her I wanted to speak to a supervisor because whatever the site had on it, it was deceptive. She said she would transfer me and I was put on hold forever. I hung up and did a search for “” and “choice hotels” and found this site. I really got mad and called them back and immediately asked to speak to a supervisor. I told him what happened and that I did the search and found where they had taken a lot of money from a lot of people who were deceived by them. I told him to credit me back to February and he said he would. I’ve never had an incident involved with the internet before and will be careful from here on out. Thank you for the site. I’ve emailed Choice Hotels and will send out an email to my family and friends to warn them.

Anonymous June 23, 2004 at 3:22 pm

they got me to with a survy for a gift card at my favorite restarunt and debited my account twice once for 9.99 dollars and once for 9.00 dollars i just found this site and i am going to call the number.

Seikojin June 23, 2004 at 9:25 pm

I was scammed into charges from an email ad they sent me. I checked the ad for a “free” item. I looked at the info on the page, and closed it via the X in the upper right hand corner of my window pane. Apparently that sealed the deal. I luckily found this info, and while on hold I was able to use their online cancellation system to get a cancellation… If you want I would suggest copying this info to or .org… And also if you want make a petition on and send it to the bbb where their officies are based…
Thanks guys

Juan C. Aguayo June 25, 2004 at 11:04 am

Every month I am having $9.00 deducted from my credit card account going to WLI*RESERVATIONREW . I have no idea what this is and how to cancel it. PLEASE help.
Juan C. aguayo

Crystal July 6, 2004 at 10:57 am

I just reviewed my bank account and they are charging $9 a month. At first I thought my husband had bought something, but after asking him we did research and found this site. The web sites mentioned, I have never been to. Does anyone else know of any other sites that are associated with them? We did not sign up with this group at any point, nor did we agree to fill out a survey for a $10 coupon.

Anonymous July 10, 2004 at 11:15 pm

RE: WLI Travel Values – WLI ReservationRew – charged a total of $ 14 for three months – don’t know what the charges are for
WLI Travel Values and WLI ReservationRew has charged my banking account $7.00/ea for three months. I have no idea how & why these charges are being made.
Can someone please advise me of any knowledge you might have on similar charges.
Thanks for your help!

Raymond July 17, 2004 at 9:19 am

I too got roped into this scam. Did a reservation and found out I had been getting billed $8 a month until we saw it on my Card. Beware when you fill out surveys!!!

Jay McKeen July 18, 2004 at 11:23 pm

Just got caught by these twin scam-companies.
I ordered a piece of weightlifting equipment from NY Barbells, enter my CC # to buy it, then get a popup for a $10 discount on the next purchase, fill it out, no big deal.
Today I get two $1.00 debits from WLI Travel Values and WLI ReservationRewards.
I complained to NY Barbell and cancelled my equipment order, and demanded my money back from the twin scammers.
This is ridiculous.

james landis July 26, 2004 at 10:18 am

I called an they told me I got it through Haband an i dont even remmber any thing of how I got it. Like to know what I can do about it.

Steve July 29, 2004 at 7:04 pm

I just reviewed my CC account and they have been charging me $7 a month for the past 6 months. I assumed my wife had bought something and she I, but after talking we discovered we had also been scammed. Neither of us can remember doing business with any of the mentioned sites or agreeing to any program with this company. The only thing I can think of is we have filled out a survey with Bizrate.

Thomas July 30, 2004 at 6:19 am

Had purchased show tickets through Ticketron for a show in Nashville and got a hotel reservation via Hotwire also in Nashville. Since April my debit card has been charged $9.00 per month and I just shrugged it off as a miscellaneous bill. Until I went to WLI Reservations rewards I had no idea what it was. Anyway I logged into the site and promptly cancelled the account. Now to see if they make good on it and refund the $9.00. If not there gonna hear from me and my lawyer.

Tom August 5, 2004 at 9:31 pm

I just had the same experience today, charged $7 after I bought something from, called immediately, 1-888-688-5995 and they cancelled my membership and told me that $7 will be refunded in the future.

Lucia August 7, 2004 at 3:01 pm

Gosh, and I though I was the only one! Through fandango I got into the rewards membership, and was charged $9.00dlls. I was able to cancel online, though. Go to FAQ area of their website for more info.
This sucks!

Bob August 13, 2004 at 5:28 pm

I got nicked by these guys. Called the 888 number, and they agreed to credit all charges.
If they don’t, I’ll set up my computer to autodial their toll free number over, and over and over and……..
I’ll get my pound of flesh one way, or another.

Adrian August 14, 2004 at 11:02 am is also part of the scam! We bought a bag from ebags and also got charged $9 a month. DO NOT GO TO ever

Billy August 15, 2004 at 8:50 pm

I just pulled up my on-line statement and found a transaction for a WLI*RESERVATIONREW withdrawing $9.00 from my account. I don’t know who these people are, what this is all about – but when I do I’m going to prosecute them as far as my money will go. This is total B.S.!!

Jack Campbell August 20, 2004 at 6:41 pm

We just found out that Reservation Rewards has been hooked up wiht the third party shopping cart service our company uses. It seems tham without our permission, the shopping cart, Virtual Cart, has been hijacking the confirmation page of our online store checkout system. They added that little click through graphic from Reservation Rewards. If not for several of our customers bringing this ro our attention, we would not have known about it. Also, Virtual Cart, without our knowledge, was passing along our customers’ credit card and contact data, whenever anyone clicked on the RR banner.
Obviously we are now quickly rebuilding our store around different shoppign cart solution, and are dumping VCart as quickly as possible.
You should realize that the online store you use can be completely unaware that you were shown the RR come-on, because their shopping cart service might be tacking it onto the end of the checkout process without the store’s permission. That’s what VCart did to us.

Tom marquez August 25, 2004 at 9:33 am

VistaPrint has the same kind of thing on their site – After you make a purchase there is a survey you can take to get $10.00 off your next purchase – What they don’t tell you is that you are giving them permission to give your credit card info to BusinessMax so that they can enroll you in their program – It’s free for 30 days and then they start billing your credit card – I just found this out and now am having a hard time contacting BusinessMax to cancel my membership – They supposedly have a cancellation center that is open 24 hours a day according to the e-mail they sent me, but apparently the location is top secret – because I followed their instructions and it just took me to another place to shop using their services – What a scam – I have 28 more days to figure out how to cancell – Just letting you all know to be careful…

Laura August 25, 2004 at 4:00 pm

I too bought tickets for a movie ahead of time using Fandango…unbeknownst to me, I was signing up for “Reservations Rewards” at a monthly fee of $9.00 per month!!
I didn’t notice it for 3 months, since my husband was using a landfill site for dumping old roofing materials at the same cost of $9.00!
When the costs continued, I called my bank to see where the “authorized transaction” was going to…was the landfill site behind on their paperwork??….no, it was the R.Rewards thing and they discovered that their were 4 charges in the past 4 months. I called the 888 number, got some flunky and I was NOT getting off of the phone until she refunded ALL my monies and cancelled any HINT of me out of their system…she got extremely agreeable after I reminded her that this is fraudulant and I was going to report it!
I just got a notice from R.Rewards via Email, to remind me of how I DID purchase a membership through them, but they were refunding my money anyhow. I wrote her back and reminded HER of how sneaky the system worked and that I was STILL reporting it, and how they better rework their system so that people know EXACTLY what they are purchasing before someone with too much time on their hands starts a very large lawsuit!
~~Laura :)

Becky August 31, 2004 at 7:47 pm

I just noticed a charge of $9.00 on my debit card. Don’t ever go to because thats how reservation rewards got my information. I called and they cancelled my account right away and i didn’t bother with the refund, it’s only $9 bucks. But beware!!!!!

Lawstudent111 September 18, 2004 at 12:09 pm

Hi Everyone,
I too just recently discovered the WLI Reservationrewards scam. I made Fandango purchases using two different credit cards and have been charged by WLI for a number of months. I’ve done a little research on the matter and have a proposed course of action for everyone. Its obvious that this is a pretty big problem, otherwise there would not be dedicated websites complaining about this.
We CAN take action! The US Department of Justice has an internet fraud division that handles just these types of matters. However, I’m going to need everyone’s help. There is power in numbers and just one or two complaints to the DOJ will not elicit any action. I’ve attached the link to this message for everyone to use to post their complaint. It is:
I highly urge everyone who has posted on this board to submit their complaints soon and to tell their friends who have been scammed to do the same.

Andre September 22, 2004 at 3:31 pm

I was also charged $9.00 for being a “member” of reservation rewards! Which, interestingly, I had never heard about! I called them (1-888-688-5995) to have my “membership” cancelled, and figure out how they got my credit card information. They said I “subscribed” after a purchase from So, be careful with those ads like “have a $10 discount on your next purchase”… I think this is how it happened.

Winnie Ohles September 23, 2004 at 8:22 am

I’m looking at these posts from a year ago and wondering how FANDANGO let some shady company bundle in with them.
The very same thing happened to me just this month. I bought 2 tickets through Fandango and remember BY-PASSING the window for Reservation Rewards, which they consider consent to charge my credit card.
Be assured, I will start a letter writing campaign to FANDANGO and my credit card company as well as my State Attourney General. WLI may be a legit company, but their business practices are unethical.

Avery October 6, 2004 at 5:06 pm

Well, apparently I signed up on july and i was billed $9 a month. And since I used a check card, when my balance went to negative because of the $9 fee monthly I notice it wasn’t a normal purchase of mine. I called and a worker names Bob, handled my car with friendliness. He and I easily resolved the issue and will have $27 dollars refunded back to my account and also the $22 dollars that I had to pay of overwithdrawl charge. All in all, it was an unnecessary but simply fixed. So get all huffy about and just get ur refund and learn not to sign up for needless things. Be careful. Your lucky that they give refunds.

Gwyneth October 10, 2004 at 4:59 pm

I just got a bill from my credit card showing 9.00 for a membership that I never authorized to have debitted from my account. What gives here? How do these guys get away with this? Is it legal? Because I’m a seasoned online buyer and have never come up against this and I KNOW how to spot a scam. I refuse to do business with not only the company that gave my information out but with any of the others listed here. Vote with our dollars. They’ll get the message soon enough.

John October 15, 2004 at 10:22 am

I had been seeing this charge come up for months, but I never knew what it was for. It was such a small amount, that I never really questioned it.
After reading the above, I contacted them, and they refunded the 6 months of charges at $9 each. But not without a little screaming and threatening. I think they have a script that tells them to only refund one month, and say that is all they can do. Then 2 months, and that is all they can do. Then, to just refund it all if you continue to protest. I also told them it had caused me to bounce 2 checks at $25 each in two separate months, and they agreed to refund that as well (which I made up, no checks bounced.)
So I win in the end!

David October 16, 2004 at 10:36 am

Add Lillian Vernon to the list. My wife purchased something from them, and the next month we got a $9 dollar debit from WLI*ReservationREW. I am still in the process of getting my funds back.

Anonymous October 24, 2004 at 12:49 pm

I got hooked when I ordered something through I called the toll free number of WLI Reservations on my credit card statement, waited
until a human answered, and cancelled my subscription. I lost $9 for two months. I then
contacted them again by email and demanded a refund, which they say they will give. Let’s see.
Slime balls!

Jane October 26, 2004 at 8:25 am

I just called the toll free # 1-888-688-5995 and cancelled my “so called” membership without any problem. They received my cc information because I became a Gold Member through She said I “okayed” the transaction when I submitted my membership and I demanded the $10 refund to my bank account as well as any future withdrawals because if you do not call to cancel there will be monthly withdrawals from your account. Beware!!!!!!!!

Jerry November 7, 2004 at 2:01 pm

I also called 1-888-688-5995, cancelled my membership and they said I would receive a full refund of $54 (six times $9/mo). They also said my membership came from ElectronicsPlus.

Kristina November 11, 2004 at 3:40 am

I got hit by the $9 today and was promised a refund. I talked to the company that it was attached to, and they didn’t know about it either. I gave him e the contact if. and he calle me back to explain what he was told. The “Cart service” they used said they sent an email to them explaining the deal. The guy I talked to said….I save all my emails and the company NEVER told me they were doing this and I certainly would not have approved!
Sounds like they are scamming the small merchants as well as the customers!

Melissa November 26, 2004 at 2:44 am

These dicks got me too, actually my husband. It was from a survey he filled out when he purchased from He’s in Iraq right now, so I never really noticed the charges because I figured it was something he ordered from. All until I got curious and googled reservation rewards, then I got pissed. I called them and right when they answered the phone I let them know right off the bat that I know what kind of scam they are running, I had read online about all the other people they deceived, and that I want all my money back. They gave me the same crap “we are not frauds, blah blah blah, we run a respectable business offering great deals blah blah.” I did get my money back.

melanie November 29, 2004 at 5:18 pm

my husband and I were being charged 10 dollars a month,we called the 1-800 number which others have provided on there messiges,the man we spoke to was very nice he cancelled our membership and is gonna refund us all our money.I hate the internet it’s all a bunch of scams.

Mark Wolfe December 7, 2004 at 2:01 pm

Here is a copy of the ltter i just sent to fandango:
Somehow through using your website,, I was inadvertently signed up to “Reservation Rewards” . They charged my credit card which I did not provide directly to them for $9/month for months without my knowledge or ever sending me a receipt or billing query. My wife and I only just noticed it after going over our bank statements with a fine tooth comb.
This deceptive tactic of blindly signing up people to a pay service they did no ask for is one of the reasons doing business on the internet has gotten such a bad reputation.
I wholeheartedly suggest you review how reservation rewards is intertwined with Fandango and luring people unwittingly to sign on for charges they never would have agreed to if they knew what was happening. As I vaguely recall, I filled out an online ‘survey’ shortly after joining Fandango which promised a 10% reduction in theater tix on my next order. I never knowingly agreed to have my credit card charged nor did I ever enter my credit card information on any Reservation Rewards so called “survey’. In fact, reservation rewards is the type of website I would never EVER be interested in using and would typically run in the other direction if I saw an ad for them. The fact that used its reputation, which in my mind is a good one, to pander for these clowns at reservation rewards is very disheartening. I hold responsible for this travesty of mishandling customer trust.
I am seriously considering not ever using your otherwise fine and reliable service ever again and telling everyone I know about this horrible experience.

Mark Wolfe December 7, 2004 at 2:06 pm

I forgot to mention in the post above that the very first thing I did was find out who and what Reservation Rewards was and called them up and screamed until they refunded ALL my money, going back for like 5 months. I’ve read some blogs that say people are not paying attention and they deserve what they get. Even the guy on the phone at Reservation Rewards tried to give me advice by saying I should check my bank statements more closely. This is so obviously a blatent and succesful attempt to decieve people and the fact the trusted sites we all use are in cahoots just boils my blood to no end.
This may be just on the lighter side of legal but eventually poeple will get so fed up that the sites that led them to this trap will suffer. once you lose a customer’s trust it is very hard to win it back.

Russ Leonard December 7, 2004 at 10:35 pm

I recently became a Gold Member of Along with the membership a ” Classmates Reservation Rewards membership benefits” package was tacked on. I did not want the package and do not want to be bothered by CON advertisements. I was charged $10.00 on my check card (Unauthorized). I have called my bank to cancel/dispute the charge. The bank was aware of the problem with these people. They got my credit information through Beware of this scam. I in no way authorized this package.

john December 29, 2004 at 1:47 pm

I got scammed from this too buying at both DeepDiscountDVD and Ticketweb. It seems to me if so many places are connected to these various Reservation Rewards companies and there so many complaints all over the web, all the companies are well aware of what is happening, and i can onloy assume, the two i mentioned as well as Fandango and others are all somehow collecting on these charges otherwise why would they be providing the credit card numbers and continue doing business with them after all the complaints. I don’t have any idea how to research the business connections between all these companies, but i am sure there is something shady going on at some level. My experience of being ripped off this way by the same company when buying from totally unrelated companies on the web has copmpletely curbed my interest in continuing to make purchases online.
If anyone has info about a class action suit I am ready to sign.

Angela January 6, 2005 at 12:33 pm

I just noticed a charge on my bank statement that didn’t make any sense to me, so I googled it and came up with the Reservation Rewards scam. I made several purchases online for Christmas gifts, so I’m assuming that I unknowingly agreed to something, or failed to check off. I think it may have come from the smartbargains website, because I do see an affiliation on the site. I called the 800 # posted on THIS site, and the girl was very nice about canceling my membership. Luckily, I was only scammed for 1month…..

Izabela January 11, 2005 at 5:30 pm

it happened to me too. i noticed unknown charge on my account. i called my bank and asked them to cancel transaction since i haven’t authorized such (WLI*RESERVATIONREW). they said i had to wait until it is posted on my account (it was pending when i called) and then they would file a claim. the bank also told me that they had many such situations and people calling them, that most people don’t pay attention to $9 transactions on their account, and are being used by those scam companies. but i also called the number that appeared next to WLI*RESERVATIONREW on my statement – and they cancelled my account-surprice, and refunded my 9 bucks. it was unexpectedly easy. fortunatelly. so good luck :-)

GWIEZEL January 11, 2005 at 5:43 pm

I got charged 9 dollars every month since july. I only discovered it today, while preparing for taxes. I called the number thy give in my credit card statement (1-800-890-489200). The girl I talk to told me they will “make an exception” and refund the whole amount they charged until now ($63). I couldn’t understand where they got my credit card number. I asked her to spell the .com site name, but whe wars too fast for me. I will let you know if they do refund the whole amount. THANK YOU FOR CHARING INFO ABOUT THOSE SCAMS!!

Ashleigh January 14, 2005 at 1:27 am

Yea I too noticed a fee on my online bank statement for $9.00. I called my bank immediately, got RR’s #, called, and got my money back as well as my subscription canceled.
Unfortunately the charge left me with $80.50 in overdraft fees. I called the bank and told them the situation, and they said since it wasn’t bank error they refused to reverse the charges.
I found some advice on for dealing with the bank, so I might try that.
I have also called RR back and told them the situation and they gave me instructions on how to file for them to pay for my overdraft fees, but I think it’d be a lot simpler to get the bank to reverse the charges.
I would never have been overdrawn if it hadn’t been for RR’s charging =( Damn for
screwing me over and selling me out.
Oh and I too would be interested in filing a class action suit.

William January 15, 2005 at 1:28 pm

Any one know who to contact if “ENTERTAINMNT*REWARDS” appears on your statement? its a $7 monthly charge also. i’d really like to get outta that, considering i didn’t know i was in it.
if ya do, please let me know,

Janis Garcia January 24, 2005 at 8:14 pm

I was just doing my banking when I noticed a $20.00 charge on my checking account. I did not recognized the company it was charged to so I did a search on the name and this site right here came up. I clicked on this site link to find all of these negative posts about this company . I read the 1st post at the top of the page made by Becky and I went to the site and had them send me a password.
To my surprise it turned out to be that when my husband signed up for there was a pop up window for a bunch of discounts. I called RR.COM and told them a thing or two and they said they would refund my money in 4-5 business days and I also had them cancel my account.
I just wanted to say thank you to this site and the people who posted this very helpful info.
Thank You
Janis Garcia

Claudia Schumann January 27, 2005 at 6:14 pm

They took money from my bank account as well. I all of a sudden receive the Time Magazine which I had never ordered. I looked into my bank statements and I found that they had taken $9 monthly.
I will call them tomorrow and cancel. This is the last time that this will happen to me…from now on I leave the popup killer ON!

rick January 28, 2005 at 3:37 pm

if u have entertainmnt*rewards in ur credit card statment call 1800-285-5525 to cancel

Laura February 3, 2005 at 7:43 am

BEWARE OF ONLINE TRAVEL WLIRESVERATIONS! This company really screwed me! I went online to order a airline ticket and was taken for more than just a ride! I never authorized anyone to take money from my account! After 5 months of $9.00 charges it caused me to overdraw in my checking account! When you live on a fixed income this can really cause some damage! I did contact the company they said when I confirmed my e-mail address it gave them permission to withdraw money from my account, they told me to send a copy of my bank statements to review and if this was caused by that company they would refund my money! I will let you know how it goes. Laura

Ray Lin February 7, 2005 at 3:04 pm

I was one victim too!!
Since some bank problems kept troubling me after I came to the United States, I have to check my on-line account regularly! But even that, I didn’t found I had been charged $9.00 for two times till today. So I contacted Wells Fargo and the banker told me this is from a company named WLIRESVERATION REWARD and gave me their phone number (1-800-732-7031). After I found this website (Thank you, guys!), I know it is also my situation. So I phoned them and asked to cancel my membership and get refund!!
I was also trapped by the Pop up window after purchasing on Hope no one will have the same crap.
A poor foreign student:~~

Russell February 10, 2005 at 3:12 pm

I was trawling through my account today and found the $7 charge. It had a 1-800 number after it! … I rang the number… some guy Mike answered…. I spoke to Mike in a soft firm tone and said that i have their charge on my card and this phone number and to stop charging my card. He asked my last name and zip. Then told me my e-mail address. He said he would remove me and gave me a confirmation number. He explained that i booked through ticketmaster and that they had sent me a survey. If i completed the survey i would save $10 off my next purchase (yes i remember doing that)… I dont remember seeing that it would bill my card, and am certain i wouldnt accept this knowingly (especially at $7 a month!!). In the end, he removed me from their billing list.
All that asside, I am actually impressed with the following:
1. They put their phone number on the billing charge.
2. They answer the phone with a person – not a recording. Try dealing with AT&T!!!
3. They explained how I was being charged it.
4. They removed me with no hassles.
5. They were very helpful.
They are still scamming people, but at least they are easy to deal with. I know AT&T hide $7 worth of scam charges in my bill each month, and do you think its easy to get them to stop it – no way…
I’m a sucker for filling in that survey, and they are sh!t heads for scamming people. I guess i’ll be more carefull when i purchase over the internet. I will not be using Ticketmaster any more, so its their loss really. If they let Scammers use their site like this, then they deserve to lose business.
I guess i’ve joined the club… when do we eat cake…?

Ruchi February 23, 2005 at 12:54 pm

Oh Lord.. So today I also become part of the group, when I checked my on-line bank statement. I even do not remember when and why I joined this hell group

Keely February 24, 2005 at 9:54 am

I bought Jazz dinner tickets online @ and I saw this pop up to save $10, now I think about it, I think I filled it out- and we all know what happened. They charged $ 9.00 to my account, even though I never gave them any of my information, they took it all off the ticket site I was on. This is an invasion of privacy. Shame on them. I reported this to Fox 5 and hope they do a big story on it. Seriously, whoever thought of this scam had WAY too much time on their hands.

LINDA February 26, 2005 at 8:15 pm


Dorothy February 27, 2005 at 7:21 am

Same story as you all. I wish I’d paid attention to my statements earlier. There has been a $9.00 charge on my credit card for about four months. I will call on Monday, because, when I called today (Sunday), they were closed. Their automated service gave me the option of inputting my credit card account number or my rewards account number. Needless to say I want and need to talk to a person not a machine. I do not know how this charge got on my accounts; I’ll be back to let you know.
Peace and Happiness

JO'C March 1, 2005 at 9:06 pm

This Reservations Rewards thing nabbed me too for about 8 months of $9.00 charges thanks to Fandango.. B’stards!.. I called my CC company and they acted like it was the first time they had heard of this scam.. yeah right! I know WLI reservations rewards pays Fandango and every other company for their customer’s cc info, could the cc companies be in on this unethical but probably barely legal internet scam?
So where are the shark lawfirms lining up to file a class action lawsuit against these schmucks?

T March 3, 2005 at 8:32 pm

Yup. Same thing with me AND my roommate. His is for ticketmaster, and I’m not sure what mine was for. Possibly or ebay. My charges are $7 and his are $9, but neither of us noticed it until last week. We’re both calling the 800 number tomorrow. What a mess.

lisa March 3, 2005 at 10:17 pm

Same thing happened to me. I only noticed it now after i’ve been getting charged $9.00 every month for about 4 months now. My bank gave me this number…(800)889-8776, and when i called it, the number was disconnected. I don’t know what the F@*k, but I want my damn money back….

M L March 8, 2005 at 8:05 pm

Anyone interested in filing a classcaction suit against WLI Reservation Rewards??
Wlireservationrew has been taking $9.00 out of my checking for at least 3 months. I had no clue what it was. I did a search w/ the incomplete name and got this site first. Seems like a big scam. How did they get my info?!!??
I’ve ordered some stuff off ebay and made flight reservations through Maybe a few other credit card purchases. Wow, I’ll never feel comfortable doing that again.

M L March 8, 2005 at 8:26 pm

I just called two of the 800 # posted here and got the same incredibley CHEESY message.
Her voice sounds like something from a comedy. A big fat joke!! She said the call center was closed due to drastic weather conditions and if I was calling to cancel, press one and give my credit card number to access my account.
What a crock!!

ly March 9, 2005 at 2:07 pm

Also can happen when ordering tickets through I just found a $7 charge on my credit card.

rea March 15, 2005 at 2:18 am

Same thing happened to me. Glad I did a Google search because it sounds like it’s not too hard to get your money back if you call the right number. Not sure where they got my info, as I’ve used several of the services people mention:, Fandango, 1-800-FLOWERS, Choice Hotels,, maybe others. I know I’ve been lured by the “get $10 off” survey, and I never even got the $10 off. And I DO read the fine print. I’m pretty sure this was never disclosed.

H O Patterson March 21, 2005 at 2:58 am

From the parent company’s web site: Achieves Record Revenues and Customer Growth in 2004
Subscriber Base Reaches 1.4 Million; Revenues Exceed $85 Million
If 1.4 million people paid $9.00 for 12 months they would have Revenues of $151.2 million. I think one could infer that the median length of membership must be 6 or 7 months.
Loyality my ass.

AJL March 21, 2005 at 1:41 pm

I purchased items thru Carol Wrights and almost fell for the $10 off scam. I clicked on the Link and went to the fine print. It stated that I had to join WLI so I X’d out of the site. While checking my electronic bank records today, 5 days later, it showed a charge from this outfit. I came to this site while running a search. I called the 800 number on my Electronic Bank Register and they cancelled my MEMBERSHIP.
If you have E-Banking, check your account every few days to insure no bogus charges have been attached to your account. The number I called was; 1-800-732-7031 it is located in Connecticut.
Do not use the auto access. Wait thru their options, press no buttons and you will get a voice. May God bless

Justin March 23, 2005 at 11:27 am

I also fell victim to this dishonest company. They obtained my information from a videogame website that I had ordered a game from in APRIL of 2004.
After a year of never noticing this, a fresh $72.00 charge had my interest. I called them up immediately and was told they would refund my last month’s membership fee of $9.00. Told them this was unacceptable, asked to speak with a manager. Got a named Mike on the phone and simply said I wanted my money refunded for the 11 months they had been charing me for, plus the $72.00 “Reservation” charge or they would be hearing from my attorney. This changed his attitude very quickly as he agreed to do this.
The dishonest business practices of this company as well as has really made me mad. I plan on filing a class action lawsuit against WLI Reservations as well as Is there anybody out there doing this already? They say the internet is like the Wild Wild West right now, and I plan on being the Sheriff to take these guys down.

Liam Cusack March 23, 2005 at 5:03 pm

These companies are huge scammers and it makes me so angry.
I had a $7.00 charge from ENTERTAINMNT*REWARDS…. I called their number at: 1-800-285-5525 and they cancelled my “membership”… they told me that I had joined when I bought movie tickets. This is a huge joke!
These companies need to be put out of business as they just keep scamming different people and making money.

Liam Cusack March 23, 2005 at 5:24 pm

Need to cancel the charges from:
Call: 800-732-7031
This company sucks… Apparently I signed up for this one from….
I emailed the reservationrewards people and got this response:
“Thank you for emailing Reservation Rewards.Our records show that on
12/25/2004 you or someone in your household completed an online
transaction with After your transaction you were
offered and accepted a membership in Reservation Rewards. Immediately
next to the offer, the Offer Details were displayed, which included
the agreement that we could bill the low monthly membership fee of
$9.00 to the credit card that you used for your transaction with”
Whatever lets them sleep at night!!! They cancel it no problem, but just move on to the next sucker.
Totally criminal….

Liam Cusack March 23, 2005 at 5:38 pm

they need to be stopped

Amber March 27, 2005 at 6:05 pm

I have been charged for like six months now… I think that it does go all the way back to Fandango… those who have been refunded how did you do so?

Karthikeyan March 29, 2005 at 1:45 am

Even I found this WLI* entry appearing in my credit card for an amount of 9 USD since Jan-2005. I got suspicious only by March-2005 and scrutinized this transaction. By then I have already lost 27 USD.
As indicated in this site, I called up the number and spoke to service rep. After speaking to her for 9 mins she agreed to deposit the whole 27 USD back. It turns out that somehow I have signed on to this while booking tickets via
On completion of the call with the service rep, they had sent me a mail stating that my membership for this reservationandrewards has been cancelled and the whole of 27 USD will be deposited back to my credit card account. They also indicated this whole process would take 3-5 business days.
Today morning I traced 27 USD back to my credit card a/c. Thanks to you all, I would n’t have asked for the amount hadn’t I seen this site.
I would offer one tip to get a full refund
1. Stay in the line and keep insisting for a full refund

Steve - Chicago March 31, 2005 at 11:10 am

Yup, these scam artists got me from All Posters.
That is the last time I order from all posters. They are a shady outfit too.
The interesting thing is I bought a poster for my father, and the account at Reservation Rewards had my Dad’s name – but my credit card. You would think that would give me legal ability to fight this.
We’ll see how this turns out. It certainly does smell like a scam.

joy donel April 1, 2005 at 1:28 pm

how can we get it off our computer and stop the charges?????

Marcus April 7, 2005 at 1:08 pm

I purchased tickets from TICKETMASTER. I clicked on the $10 off for the next ticket purchase. A couple months later I found that they charged me $7.00.
I did not know that this will sign me up for Entertainment Rewards. I called and they canceled my membership. This taught me a lesson and I only had to pay $7 for that. I

Sam April 16, 2005 at 8:05 am

I was scammed to… I tried to cancel but I received this message every time I tried to cancel so I emailed them instead.
We’re sorry, our Reservation Rewards online Benefit Cancel Center is not available at this time
My Email to Reservation Reward:
I keep getting this on your web page! I have cancelled this bull on the day you gave it to me and it still shows activated.
Do not charge my credit card for anything and take me OFF!!!!! I don’t appreciate your sneaky ways.
Their Response:
Thank you for your interest in Reservation Rewards. We have received your question regarding the Reservation Rewards membership.
Your membership has been cancelled as of 4/2/2005 and you will not be charged. Although the membership is cancelled, you can still access the website will until the last day of your free trial, which is 4/30/2005. The membership will automatically cancel the next day.
If you require further assistance, please contact our Customer Service Department at 800-732-7031. Our Customer Service Representatives are available Monday through Friday 8:00 am to 11:00 pm, Saturday from 9:00 am to 6:00 pm and Sunday from 9:00 am to 5:00 pm EST.
Brian B.
The Reservation Rewards Service Team
The website that directed me to this scam is:
I feel the Better Business Bureau really needs to stamp on this Reservation Rewards Company. I did not appreciate my information to be freely gave out by Personal Creations either. Now I will get rid of my credit card or have them issue me a new account.

Aimee April 16, 2005 at 10:09 am

I got scammed too. I order tickets from and wanted the free $10 for doing a survey and i have been charged $7 a month for 2 months now. I have never seen the Reservation Rewards but my bank statement says ENTERTAINMNT*RREWARDS with a $7 charge. I hope that number stops them from charging me too.

Faye Conway April 18, 2005 at 12:50 pm

I too was scammed by WLI*Reservations, but I got the phone number off one of the complaints and a nice lady helped me to remove the $9 charge from my bank account. I still haven’t figured out how they got this information, but any time that you put your email address twice that’s an electronic signature that gives them permission to use your information. Thank goodness, for this website. My charges have been refunded and they quickly sent me a cancellation number.

rusty April 19, 2005 at 12:07 pm

I got scammed on Ticketmaster. I did not fill out any survey but got charged $7 by entertainment rewards. I called entertainment rewards and they cancelled my so called membership but did not refund my $7. I called ticketmaster customer service and told them I would not ever do businss with them again and that this was a poor way to do business.

Jules April 22, 2005 at 4:34 pm

What a bunch of bull. I got tickets through ticketmaster as well, and got this 7$ mystery charge. I thought I was going crazy, but after reading this thread I am relieved that I am not making things up. I called and cancelled. 7 dollars short because of this debauchery.

Guido April 24, 2005 at 8:43 am

Same 7$ charge by for clicking on a worng button on I cancelled my account through their online system (had to click on forgot password to get in), then called the 800 number and had a credit card refund.

watch April 25, 2005 at 11:41 pm

This has happend to our family twice. Monthly charges of $9 out of blue. The 1st time I got emails notifying the account number so I could cancel the account and got full refund. The 2nd time we don’t even know about the account number. I thought only I was misled so I started to search the web and found that so many people were misled as well. Through reading the msgs here I realized that I can get password through an email address. After trying 3 emails addresses we use often, I found that one of them is known to Reservation Rewards. Then I asked for the password and got the account number so that the account can be cancelled. We have sent an email asking for full refund of past charges. How can we trust web ads anymore? This kind of misleading ads are destroying people’s trust on web services!

Evelyn April 28, 2005 at 9:20 am

I was scammed too. The minute I found the $7 charge. I called my bank and had them issue a credit. Then I called the membership rewards # 866-364-1333 and it was a like a hotline for cancelations. Make sure you get a confirmation of cancel number and they are suppose to email you the letter of statement. Guys, beware of the scam!

Jamie May 2, 2005 at 9:57 pm

Well I found the charge on my statement and immediately called the phone number listed. When I gave them my information and they couldn’t find me in their system. I gave them my name, e-mail address, zip code, and eventually have to give them my credit card number. They still couldn’t find it. They tell me that I wasn’t listed in their system. My question is how they could have charged my credit card if they don’t have my account information. They told me that it could possibly be someone else using my card under their name. Do they not verify account numbers with names? They are a rip off and I fully intend to get every penny that they STOLE from me. BUYER BEWARE!!!! They will scam you.

Sam May 7, 2005 at 6:50 pm

wife bought concert tickets in feb…march Reservation Rewards charged us our first 7 bucks…bastards
I’ll never buy online again now…thank you Reservation Rewards…bastards

jon May 10, 2005 at 6:44 pm

im in the military,and was deployed for 9 months in iraq. I was
charged by “entertainment rewards” for just over 10 months, at 7 dollars per month.
I called 1800-285-5525 and got it changed. I spoke with “carie” and she informed me that I clicked some ad for saving 10 dollars next purchase at After stating that I would never give the permission to give my info to ANYONE else, she stated that there was some fine print and that I would recieve no refund.
I have also received a NSF fee of 30 dollars from a bank account that I havent used in 2 months.
So all in all, this company screwed me out of 100 USD.
There HAS to be something that can be done about this scam on the internet and the affiliated companies all over the net.
Hope you guys are luckier with the refunds than I was.

ginny sonheim May 11, 2005 at 5:34 pm

this happen to me too got a phone # from my bank was no good got one from one of the notices posted here got the cancelion and they said they would put the money back into my account the 888-688-5995 works thank u so much

Lisa May 16, 2005 at 10:32 am

I too was the victim of the scam!! I noticed a charge of $9 a month for a couple month but the way it was listed looked like a wisconsin license charge. and since both times we had licensed cars I just thought it was something my husband had done at the DMV. But then it comes up again without us licensing a car. So, I investigated through yahoo and found the Reservation rewards. I cancelled right away after they sent me the password I never recieved any way. No cool.

Ed May 17, 2005 at 10:30 am

Thank you for posting this information. I was able to cancel with a phone call to 1-800-890-4892 (menu option #3). When selecting option #1 (automated cancel) it stated that I did not have an account. I have NO clue how I entered into this ‘membership’ and only got hit twice with their monthly service fee. Again…THANKS!

rae May 17, 2005 at 10:54 am

It’s nice to know I’m not the only one… Now I’ve got to put a stop to it…

Lee May 18, 2005 at 10:39 pm

Same deal…$7 dollars a month for 4 months…Ask to talk to a supervisor, calmly mention “fraud” and a complaint to the FTC…3 months refunded…
Anyone interested in a class action suit?

andrew May 23, 2005 at 8:13 pm

I got the ticketmaster scam. Didn’t notice it until yesterday, they got me for four months. $7×4=$28 out of my pocket. …the show I bought the tickets for didn’t even turn out to be good…

Bruce Freshwater May 24, 2005 at 9:49 am

I contacted 866.364.1333 when I noticed this on my CC: statement: ENTERTAINMNT*REWARDS, 866-364-13
The woman on the other side of the phone was very nice when she explained that I subscribed when I purchased tickets from How nice of them to assume that me entering my e-mail twice to receive “10.00 off my next ticketmaster purchase” was ok, I would say it’s safe to assume that I thought this was a ticketmaster promotion, not some that I woanted to help put their kids through college.
They refunded my current month and cancelled my membership. Their website is:
Best of luck to everyone and watch that CC statement.

Brett May 24, 2005 at 6:29 pm

I’m pissed too. This is nothing but a bunch of bullsh*t. i seen the charge. funny thing, They waited a full month before they charged it to my CC, so if I get a cahrge next mont, i’m going to call them back, and i’m not going to be very polite about it. I canceled my account,without realizing I could ask for a refund. *guess i’m SOL* I also bought off ticketmaster, i’m going to call or e-mail them, and say that they need to put entertainment in big letters on the survey, instead of having it look like a promotion for ticketmaster.

K May 26, 2005 at 11:17 am

I had the same situation as everyone else here. ENTERTAINMNT*REWARDS appeared on my statement with a $7.00 charge. (Although no phone number was given.) Called 800.285.5225 to have it cancelled. Again I recieved this through TicketMaster purchase. Entertainment Rewards WOULD NOT give me a refund. I will report this company to the BBB.

K May 26, 2005 at 12:35 pm

Please take 10 minutes to report your experience to the Better Busines Bureau!
Online complaints in a forum will make little difference. As you can see, these scams have been going on since at least Aug 2003!
Stop this now so it doesn’t happen to someone else!
This is what I filed:
Company Information
Entertainment Publications Inc.
2812 E Kemper Road
Cincinnati, OH, UNITED STATES, 45241
Complaint Information
Entertainment Rewards is obtaining personal information from unsuspecting Internet shoppers. Their popup or banner ad promises a discount on the shopper’s next sale shortly after the shopper makes an online purchase through an Internet retailer, such as TicketMaster. Entertainment Rewards does not *clearly* state that you will be billed, that you are subscribing to a service, or that they have your personal information from your recent purchase. You are simply asked to enter and confirm an email address. (They give no indication that they have access to other personal information, such as a credit card number.) A month later, they begin charging a $7/month subscription fee to the credit card that was provided to the retailer that the shopper originally purchased from (e.g. TicketMaster). This practice is highly deceptive. Apon searching the Internet, I have found MANY others who were also “tricked” into registering for the Entertainment Rewards service.
Desired Settlement:
I think Entertainment Rewards should: (1) Clearly state who they are and that they are an affiliate company to the host site. (Their ads were integrated into TicketMaster’s page. They never clearly stated that they were a 3rd party.) (2) Let the customer know that they have access to their billing information. (I simply provided my email address to them. They should state that you will be charged to the same account used in your previous purchase or have you re-enter the billing information.)

R. Wilson May 29, 2005 at 5:39 pm

THOUSAND of us have been scammed, I have reported them to the Conneticut BBB, The Federal Trade Commision, The website that was connected with the scam, the Conneticut Department of Consumer Affairs and the IFCC, which is a division of the FBI.. I want these A**holse shut down, can you IMAGINE how much money they are stealing from thousands, perhaps HUNDREDS of thousands of people, I urge EVERYONE to make the same complaints so the bottom feeding scam artists get run out of town!!!!!!! By the way, the Companies main name is WEBLOYALTY.COM INC. and they are in NORWALK CONN. 06851, the president is VINCENT D’AGOSTINO phone number 203-846-3300, you can bet he is driving a Mercedes on ALL OF US!!!!!!!This information was avaible to me from the Better Businnes Bureau which as thousands of complaints since 2003…..

Linda May 30, 2005 at 3:20 am

Just looked at my credit card and saw Visa Purchase 07MAR2005 ENTERTAINMNT*REWARDS. Didn’t know what it was but after I googled it I saw this web site. It must have been a concert ticket I got thru Ticketmaster. But I’ve only used them a few times and am lazy so wouln’t have fiilled out info to get $10 off next purchase. Nevertheless, they’ve taken $21.00 out of my account, and I’ll call them. Thanks for all your input.

Iae May 30, 2005 at 9:10 pm

I have been charged $7 per month for the last four months on my debit card without EVER have visited “Reservation Rewards” website!!! They probably got my info from somewhere else.

Jennifer May 30, 2005 at 10:35 pm

It happened to me…from to somehow getting charged seven dollars…

caped crusader May 31, 2005 at 9:44 am

This company is taking fees from hundreds of thousands of people a month without their knowledge. This company has posted revenues of 100 MILLION dollars in 2004. I work hard for my income, I get pissed when I hear of someone making huge amounts and not doing anything for it. Send a compalint to your credit card company and make the proper complaints to the Better Business Burea of Conneticut, the company is WEBLOYALT.COM INC. Located in Norwalk CT. The go under different names but the corporate office is in CT. The phone number to the Corporate office is 203-846-3300… Just for additiona knowledge, Look up their reliability report with the BBB..It’s an eye opener……

Mad as HELL May 31, 2005 at 2:54 pm

This apparently happened to me also, I thought it was rewards from Blockbuster…but now I know it was from using Fandango, I’m totally P.O.’d!!! What a SCAM!

Jodi May 31, 2005 at 3:45 pm

They will get you at Ticketmaster as well. I got scammed $7 because I bought tics thru ticketmaster. Beware of these people because they are not nice to deal with. luckly i caught it the first month and I am only out $7

Sathya Swaroop May 31, 2005 at 11:24 pm

I just reviewed my Citibank credit card account and noticed a charge of $7.00 from ENTERTAINMNT*REWARDS. I have never heard of this company. Fortunately, Citibank will credit my account and investigate the matter. But, I wonder how much they can and will do to stop further abuses. I am preparing a letter to the Attorney General of New Hampshire and will include a copy of the comments posted at this site. Let us hope that these companies are brought to justice.

Jack W June 1, 2005 at 11:08 am

I had the same problem with and a company called “BUYERASSURANCE”. They supposedly send you coupons and things, but are integrated with’s sign-up pages. I’ve ahd it happen to two credit cards. It’s alos a $7 fee, I would wager that BUYERASSURANE and RESERVATIONREWARDS are the same shady company.

K June 1, 2005 at 11:45 am

FOLLOW UP: Entertainment Rewards
When I called to have my subscription cancelled, they told me that it was “against company policy” to give refunds. That same day I filed a complaint with the BBB. Soon after, Entertainment Rewards sent me an email stating they would credit the $7 back to my account. So, if you were denied a refund go ahead and fill out a bbb complaint and state under “Desired Settlement” that you’d like a refund.

caped crusader June 1, 2005 at 11:46 am

In order to get a FULL Credit you have to call the company, 1-800-732-7031. You ave to tell them to stop and DEMAND a full refund, the CORPORATE office is 203-846-3300, the predits of the company is VINCENT D’AGOSTINO. If you don’t get them to refund you ENTIRELY, tell them you will report them to the BETTER BUSINESS BUREA, they have a LONG LIST of complaints already and they will shut them down if ALL OF US complain….

Jennifer June 2, 2005 at 2:40 pm

I got scammed by entertainment rewards also. I called 866 364 1633 and also went to the website the woman orginally was very polite but then went total apeshit when I demanded my money back and denied anyone ever recieving a refund. My membership was cancelled however. I also called my bank and disputed the transaction because I never approved it and that’s being worked on to return my money. Good luck to anyone who has also been scammed because it needs to stop!

Dee June 2, 2005 at 9:29 pm

I too was charged $7.00 twice on my credit card. Ordered tickets from ticketmaster. Will report this to bbb and contact my credit card co.
I have never heard of Entertainment Rewards. Someone needs to do something about these charges.

Misty June 6, 2005 at 10:36 am

I was scammed by Entertainment Rewards and have been charged $8/month for the past 3 months. I tried calling and they refused my refund as well. I have filed a complained with the Better Business Bureau,, my credit card company and Ticketmaster (since they used my credit information from their site). I will keep fighting and posting complaints until a refund is made.

caped crusader June 9, 2005 at 4:16 pm

The only way to stop this is to register a complaint with the BBB, the FTC, the IFCC, the attorney Generals Office and YOUR CREDIT CARD COMPANY… The are making MILLIONS and no one is stopping them, we have to stop them. The company is WEBLOYALTY.COM INC. 101 Merritt Seven, 7th Floor, Norwalk CT 06851, 203-846-3300 the president, VINCENT D’Agostio. Do it NOW!!!!!!!!!!!!!!!!!!!

Kim June 10, 2005 at 11:57 am

I had the same problem as many others. After my ticketmaster purchase I clicked a link to “Save $10 on your next purchase” and unknowingly signed up for Entertainment Rewards. I was charged $9.00. I called to cancel but they refused to refund my money.

Jing June 11, 2005 at 12:47 pm

I met the same problem, but just noticed, I called the ENTERTAINMNT*REWARDS 866-364-1333 MI, get my account cencelled, and only $7 refund. BBB should enforce them to inform every customer before their next charge

Caped crusader June 11, 2005 at 1:15 pm

Don’t LET them refuse a compleate refund, they are breaking the law, NOT you. They absolutely postively will refund your money, all you have to do is tell them you are reporting them to the BBB and you credit card company as FRAUD…They will deny it but crooks always do…

tobja June 13, 2005 at 10:17 pm

This is unbelievable. I think Ticketmaster are the bad guys here for letting this happen.
I just mentioned it to my wife and she’s like “yeah I got charged $7 as well for something what I didn’t know it was for”.
I suggest everyone tells their friends/colleagues because these people will be (have been!) raking in so much cash.

Anonymous June 15, 2005 at 12:04 pm

i just got a $9 charge on my Citibank MAsterCard, i called these scammers and they cancelled my suscription but they said there was no refund because i accepted their terms when i bought at Ticketmaster; i will complain to ticketmaster it’s incredible they are associatted with scums like these
the scammers website

Anonymous June 15, 2005 at 12:18 pm

ENTERTAINMNT*REWARDS and Ticketmaster both belong to Inter active corp ( some of its directors include Gen. H. Norman Schwarzkopf
and Diane Von Furstenberg
The manager of Entertainment Publications is Alan Bittker/ President and CEO, Entertainment Publications, Inc. /
Contact Information
Address: 1414 East Maple Rd. Troy, MI 48083
Phone: 248-637-8400
Fax: 248-404-1915

Marvin K. June 15, 2005 at 7:28 pm

I have the same story as everyone else – bought through ticketmaster, entered me email address to ‘save $10′ on my next purchase, and three months later I notice the recurring $7 charge.
I called 866-364-1333 and bitched and argued until they refunded $14 as a “courtesy” and then bitched and argued some more. The next day, I called again and they relented and refunded the remaining $7. So, my advice would be to call and bitch as much as it takes until they cough up your money.
I normally don’t like to hassle people with crappy jobs, but this scheme is pure evil. Who the hell would know that entering an email address (probably an alternate address at that) would authorize a company to use one’s credit card? Who would think their so-called confirmation emails was anything but spam? Who notices a $7 charge in the middle of a huge credit card statement?
Here is a snippet of my conversation with customer service (I hope it was recorded for quality assurance):
Me: I didn’t sign up for this. I don’t even know what this is.
Customer Service Drone: By entering your email address twice you authorizes tickemaster to share your credit card information. It clearly stated that.
Me: I really don’t remember reading anything like that.
CSD: It was clearly stated.
Me: Well, I didn’t realize I was signing up for anything. I’d like my money back.
CSD: We have a ‘no refund’ policy.
Me: Do you think I’m lying to you?
CSD: No.
Me: Do you think it’s my diabolical plan to sign up for whatever the hell this service is, never use it, and then fabricate this story to get my money back.
CSD: No.
Me: So, you believe that I was deceived by your company, mistakenly signed up for this, and you’re still gonna keep my money – just rip me off, right?
CSD: Uh – no. I didn’t say that – blah, blah, blah . . .
This went on for several minutes.
My other advice would be to not call during business hours. The CSDs on the night shift seem to be more reasonable.

caped crusader June 16, 2005 at 10:44 am

It is VERY simple to get ALL your money back, Report them to the Better Business Bureau, EVERYONE who has done that got ALL their money back, Call your credit card company and report them as fraud, they say you agreed, I know I did NOT. Crooks lie, they are crooks. You can file over the internet, its sooooooo easy. They are under the Corporate name of WEBLOYALTY.COM INC, 101 Merritt Seven, 7th Floor, Norwalk, CT 06851, President is Vincent D’Agostino, 203-846-3300, DO NOT settle for anything LESS than a FULL refund, they will send you ,as they did me, a printout of the page I supposedly signed up for and THAT is NOT the page that came up when the stole my credit card and helped themself to 6 months worth of fees which I have been refunded for. DO IT NOW!!!!!!!!

Stephanie June 20, 2005 at 7:05 pm

I am having the same problem with being billed $7 every month…just tried calling one of the numbers suggested and they claimed to not be able to locate any of my information, even when I gave them my card number that they are billing to (which I was hesitant to do because I certainly don’t trust them with any of my personal info) So I basically got no where, and they just told me to have my credit card company contact them….!!!??? Any ideas on what to do next?

Rafael Alonso June 23, 2005 at 12:12 pm

i call the number 1 866 364 1333 but always busy i found this GREAT wed page and i call this number
Contact Information
Address: 1414 East Maple Rd. Troy, MI 48083
Phone: 248-637-8400
Fax: 248-404-1915
they give me cancellation number i lost the 9 dlls i just want to be removed from the SCAM

James June 25, 2005 at 4:33 pm

I was pretty shocked to find this week that I was being charged by not one but TWO of these scam services. I really appreciate that this website was here to help me deal with it.
I called Reservation Rewards and they were really nice about the whole thing. They offered to refund all of my money (noting that I signed up in December, this was impressive).
Unfortunately, my experience with Entertainment rewards was more frustrating. They cancelled my membership, but only offered my a refund of my last charge. I informed them that I would seek other means by which to get the rest back.
So, for those people who mentioned a possible class action suit…I’m game. These contracts are clearly unenforceable, as every one of us was tricked into signing up.

Diana Ramos June 26, 2005 at 7:32 pm

My bank account has been charged two times $ 7.00 I have no idea why you have charged me because I have never ask for any service at all. Please refund my money back soon. This is a fraud.

caped crusader June 30, 2005 at 11:19 am

ITs very easy to get ALL your money back. Call these BASTARDS up and thell them you are reporting them to the various consumer protection agencies, the BBB, the FTSC, the Attorney Generals Office. DO NOT let them try to convince you that you knowing clicked on something because you DID NOT!!!!!!!!! The are under the name of WEBLOYALY.COM INC., the president is VINCENT D’Agostino, 203-846-3300. Even when you get you money back you still must report them, this is the ONLY way they can be stopped, the are FULLY aware they are decieving people and don’t care, they have posted 100 MILLION dolars in revenue last year, where do you think all that money came from? It cam from thousands of people just like you and me.

Peter Van Dyke June 30, 2005 at 12:33 pm

I am a Connecticut consumer class action attorney that has been investigating WLI for some time. I am curious if a class action has been filed, and what, if any, individual results have been achieved.

Julie Costa June 30, 2005 at 1:41 pm

This is about the website called – Please please don’t anyone register for their surveys because you don’t get paid (they say you can get paid lots of money for filling out different company surveys) and you end up wasting your time filling out a bunch of crap! All they offer you is sweepstakes entries. I paid about $29.95. Unfortunately I got scammed and they actually keep sending me new messages to sign up and haven’t offered to refund my money. I didn’t give anyone my credit card information but I did give them lots of other personal information. So far all I have gotten is a lot of junk mail and aggravation.

Richard July 8, 2005 at 2:46 pm

You can Contact this company and cancel your membership ……
Your comments are important to us.
Please let us know what we can do to serve you better.
Mail: Reservation Rewards
6 Corporate Drive, Suite 450
Shelton, CT 06484
Phone: Customer Service
8 AM – 11 PM (EST)
9 AM – 6 PM (EST)
9 AM – 5 PM (EST)

caped crusader July 15, 2005 at 11:34 am

HEY RICHARD!!!, yes, you, you from RESERVATION REWARDS… You can give ALL these people their money back and STOP taking it the way your company is doing it, it’s FRAUD and you know it, I know your company id under pressure now to make things right but it’s to late, your company is under investigation and your days are numbered!!!!!!!!
EVERYBODY repoet this scam to the BBB, and anyone who eill listen!!!!

caped crusader July 15, 2005 at 11:36 am

I got so worked up I spelled like a 2nd grader!

Matt July 16, 2005 at 5:54 pm

Just realized that I have too become a victim of the Entertainment Rewards/Ticketmaster scam.
Purchased tickets from ticketmaster and then got the pop-up window. While I read the Terms of Agreement, I do not remember there being the statement of a monthly subscription service charge to my credit card (as ENTERTAINMNT*REWARDS).
After reading the postings here, called Entertainment Rewards and cancelled the subscription. Did not get a refund as it was not their policy. Got charged a total of $14 – not alot of money.. but how many others have been scammed????? It all adds up.
I advise people to file complaints online with both the
Better Business Bureau ( and
Internet Fraud Complaint Center (
The more people that submit reports (regardless of whether you got your money back) the less of this activity will be on the internet.

Robert July 17, 2005 at 12:27 pm

Add me to the list. I just called at got a full refund. Fairly painless. But she did tell me that it came from the $10 off deal that was on American Classifieds or what was the Thrifty Nickel. For those who are unaware, that is a free claffieid paper available across the country.
I will be having a little talk with them.

KELLI July 21, 2005 at 7:58 pm

I was scammed by WLI*TRAVEL VALUE PLUS and all I had to was google them, call them and tell them I never signed up for their service. They offer you the change to cancel the service which you should do. I then obtained a fax number for the “CORRESPONDENT TEAM” (who you should contact if you did NOT authorize the transaction) then i wrote anf faxed them the a letter detailing my experience. They refunded me almost $150 of stole funds they took from me over the past 15 months. Just research the company online, complain and make sure to follow up. They must know they are a scam if they are so willing to give back ALL of the money, such as they did in my case. Good luck to you all and please remember to view your bank statements every month! WHAT A RIP OFF FOR THE PEOPLE THAT TRY THEIR HARDEST TO MAKE AN HONEST LIVING. Us hardworking individuals do not need this kind of aggravation in our lives!!!

Angela July 24, 2005 at 10:59 am

This happened to me too. The charge that is appearing on my card is for the Entertainment Book (discounts and coupons). When I called 1-800-732-7031, she could not find my email address or name in their database, nor was my credit card number located. NO HELP!!!!! I will be notifing my credit card company, and the BBB.

Mabilia July 27, 2005 at 8:19 pm

This happened to me too! I was so upset. Apprently I signed up for Entertainment Rewards through TICKETMASTER. This was showing up on my monthly bank statement: ENTERTAINMNT*R 866-364-1333 MI.
(just in case any one who reads this is looking for possible site that could have shared their information with entertainment rewards) Luckily I was able to get it fixed.

Dew_Man August 1, 2005 at 2:49 pm

Yes the latest TicketMaster scam… watch out for it. I called and cancelled. The lady even tried to give me the logon routine while she was waiting for my account to pullup.
Also Richard’s Customer Service # of 1-800-732-7031 instructs you to enter you CC#… NEVER enter your credit card number into an unknown phone system folks!!

Jerome August 2, 2005 at 7:57 am

Got ripped off too after purchasing at TicketMaster while I was in Atlanta last year. I’m french and living in France. On my bank account the last 2 digits of the phone number of Entertainment Rewards were missing:
so I had no chance to figure out which Company it was and what was their phone number. THIS WEB SITED HELPED ME TO SOLVE THE PROBLEM! MERCI TO ALL OF YOU. I called Entertainment Reward and they offered a 3 months refund out of 8…
very frustrating though…

M August 4, 2005 at 4:25 pm

Well, I just found out about this and I am pissed. The thing that got me was that I was in Iraq when I “started ” this account. I called the 1-800 number and within a couple of minutes I recieved a full refund on my credit card. So, at least they gave me my money back. What will they think of next to take our hard earned money.

Melissa August 11, 2005 at 1:19 pm

I got scammed too, it started with ticketmaster. I just called the number today for entertainmnt*rewards on my bill and got them to refund the three months of $7 charges. They tell you at first that it’s not their policy to refund since they have your electronic signature. I told her that I knew other people that got scammed and were refunded their money. She said she needed to speak with a supervisor and put me on hold for about 2 seconds and then said that I would be receiving a refund since I hadn’t used my account. Keep pressing and they will give you your money back. Make sure you get a confirmation# too!

christy August 16, 2005 at 7:13 pm

Thanks for the help, i was getting ripped of for nine dollars a month from: 5383 ENTERTAINMNT*REWARDS ENTERTAINMNT*REWAR 877-793-68 < notice no last two numbers to call!
Apparently they got me through tickedmaster. I called 1-866-364-1333 and was able to cancel my membership so they’re supposed to refund my money
-we’ll see.
the website is
supposedly they’ve been sending me e-mails about this program ive never seen one.!

Jen August 16, 2005 at 8:19 pm

Thanks to everyone who posted the actual post from their bank statements on here. When I couldn’t determine what a $9 charge was on my bank statement, I googled the company name and it brought me to this site. I am grateful to all of you and this helpful website – I called the company – Entertainment Rewards – and they refunded my $9 with no hassle. I did not give them my credit card # for confirmation of my charge – I told them they already got it once and I didn’t feel comfortable reading it off for fear I’d be admitting myself into another scam, he then said he could search me by my email address. Then he refunded me by cutting me a check. I received an immediate email with a confirmation number. I did tell the CSR that I was very upset and felt this was a “sideways scam” and that I would be reporting them to the BBB. I am also thinking of trying to contact Dateline NBC, The Today Show or some other news magazine show. This is a SCAM and it HAS to STOP!!!! People are making TOP DOLLAR OFF VICTIMIZING OTHER INNOCENT PEOPLE. Please report these scam artists – they are becoming millionaires off our hard earned money.

Claudia Jojlin August 25, 2005 at 10:00 am

i was scammed too. the difference is i didn’t even sign up for entertainment awards. i thought i was totally bogus when i saw the 10 dollars back on im a frequent buyer.. and they got me. i called the number 866-364-1333 and was put on hold for about twenty minutes. when speaking with a representative, i was told that i couldn’t be refunded. i spoke calmly and politely, which was extremely difficult, and asked to speak with a supervisor. i was promptly told that i could be refunded and that my “membership” was cancelled.

Caroline August 25, 2005 at 4:34 pm

They got me too…via Ticketmaster. My husband bought concert tickets & checked out the link re: $ off future Ticketmaster purchases – I was sitting with him at the time. He did not authorize anything & in fact closed the browser window since it looked like a typical bogus ad.
Just got our Citibank statement – lo & behold there is a $9.00 charge from Entertainment Rewards (866-364-1333). Called & spoke to Crystal – all she needed was our zip code & last name. I told her I was very upset & insisted on a cancellation & full refund. I explained very sternly that I researched them via Google & knew they were scamming customers out of their money. She said it wasn’t a scam & that in order to sign up we had to have clicked the link & then input our email address TWO different times. I can assure you – that never happened. My husband & I both work in the computer industry – we know what happens when you input your email address to any unknown company – spam or in this case scam.
They are an unscrupulous company & I urge any of you who have been scammed by them to call & get a FULL REFUND. She tried to explain to me what their business is about & I explaned that I didn’t care. She kept saying, “if you’d let me finish”. I said, “Crystal – I know you have a job to do & a script you have to read from – I don’t have the time or inclination to hear it. I’ve had money taken from me & I’m trying to give you the benefit of the doubt. I will be happy to call Citibank & have them deal with it & hit your company with a chargeback”. She put me on hold & came back with a full refund & a cancellation number.
Play hardball with them people – if they hear “chargeback” they’ll refund you in full (a chargeback is when a customer refutes a charge on their credit card bill with their credit card company – if found to be valid, the credit card company will hit the company, in this case Entertainment Rewards with refunding the charge PLUS A FINE, usually $25.00 PER transaction or more.) They don’t want that!
Also, be sure to find out how long you’ve been charged. I could only find one charge, but since today happened to be the alleged billing date, I was hit with another charge that I wouldn’t have been aware of until next month. Find out HOW LONG you’ve been charged & insist on a full refund & cancellation.
After she gave me the cancellation number, I happened to go online to check our email & there was a cancellation confirmation. How odd that they could send a cancellation notice via email, but never sent a “Thanks for joining” email.
I’m contacting the BBB & Ticketmaster.
By the way, the BBB shows an unsatisfactory rating for this company:
I urge anyone who has been affected by this company to take a moment to file a complaint. Every $9.00 or $7.00 scam adds up & they are raking it in. Even if they are refunding a large amount of these charges, they are making interest on OUR MONEY every day!
Also, like another person wrote, NEVER give out your CC information to this company. They processed my refund via my last name & zip code – they found our account right away and never asked for the CC # (I wouldn’t have given it to them anyway).
Sorry for ranting, but this kind of stuff is maddening!
Good luck everyone!

ashley August 27, 2005 at 6:56 am

Today I noticed I got charged $9 for ENTERTAINMNT*Rewards? I have no idea how anyone got my card number but I’m thinking its a website I ordered a camera off of for my brother.
After I ordered the camera I tried to edit my account and take my number off, and it wouldn’t let me! I called the customer service number and the lady said there was no way to remove my card number. I’m calling back again and demadning it because this is crazy. Good thing I found this site.

Harley August 27, 2005 at 4:07 pm

One more person to add to the rip-offed. My wife purchased tickets at Ticketmaster and honestly doesn’t remember if she agreed to “join” the Entertainment Rewards program. As far as I’m concerned, it doesn’t matter. If they had requested credit card info from her, she would never have committed to it. The way they handle these “sign-ups” is disgraceful.
I went to Ticketmaster’s website and went to their help section. Here is what they had to say about Entertainment Rewards -
“Entertainment Rewards is a program offered by a separate division of Ticketmaster’s parent company, InterActiveCorp (NASDAQ: IACI). Ticketmaster promotes Entertainment Rewards by posting links to offers on the website. If you have any questions about Entertainment Rewards, please go to the ‘Ask a Question’ tab above to submit your question to customer service.”
As far as I’m concerned, Ticketmaster is just as guilty of perpetrating this scam as Entertainment Rewards – they are snakes in the same skin. I know it won’t do any good, but I’m going to drop a comment to Ticketmaster’s customer service just to satisfy myself.

Anonymous August 29, 2005 at 8:58 am

I work for a company who’s phone number is 1-800-688-5995. We, me, get a lot of these calls everyday and there is nothing I can do to help you. Now that I know why we are getting so many of these calls I will direct them to the correct 1-888 phone number and this website. We are not involved in this scam and you should call 1-888-688-5995. Good luck!

Emily September 1, 2005 at 2:23 pm

I am a victim as well. I purchased tickets to a Brooks and Dunn concert in July for a concert that was a couple weekends ago. I bought them on and got charged $9 for two months on my creditcard. I didn’t bother arguing for a refund after reading everyone elses issues, I’m just happy I caught it and only lost $18. Thanks for the help everyone.
Call 1-800-285-5525 to get rid of ENTERTAINMNT*REWAR on your credit card statement.
Next time I’ll do things the old fashioned way and get in my car and drive to buy the tickets!

nathan September 9, 2005 at 5:08 pm

i got that $9 dollar charge too. same ticketmaster scam. i am calling these scums to give them a piece of my mind. just thought i would ad my name to the list so that when someone does have the time to take some more serious action against this i can add to the huge list of evidence.

Fengpeng September 14, 2005 at 3:14 pm

Count me in! I am another victim! This stupid entertainment reward! They charged me 9.00 $. And I
called 866-364-1333, argued with them and finnaly they gave me a cancellation # and I was told the money will be refunded to my credit card. Let’s see what will happen next. Thanks for you guys. Your comments are really good for me, esp. Caroline at August 25, 2005 04:34 PM. I just followed the way in the post. Thanks all!

Tyler Reichert September 15, 2005 at 3:39 pm

I got scammed for $9.00 from these crooks.
I cant get through with any of the phone numbers.
I tried:
they are all down. Please advise.

Tyler September 15, 2005 at 3:58 pm illegally signed me up for this scam when I purchased from their site.
I just got this resolvd by calling reservationrewards at: 888-688-5995. This number actually works.

Bill September 17, 2005 at 11:36 am

I’m totally confused by most of the comments above. I purchased tickets at and got a pop up offering $10 my next purchase just like everyone else. Here’s where the difference starts, when I read the pop up it clearly stated I was signing up for an entertainment rewards coupon program and I would be charged a fee. By entering my email address twice I was confirming my approval to begin charging my credit card.
So I got $10 off and a membership that will save me much more (I use coupons a lot).
Maybe it wasn’t clear when you all signed up??? Looks like they’ve fixed the problem.

Alex September 18, 2005 at 1:11 pm

Got from too.
Called and get refund. Never got conformation email from them, why?. And it wasn’t clear easer.

Chris September 21, 2005 at 8:45 am

Yes, I too was a victim. I was victim to the ticketmaster scandal for 9$ a month. Here’s what I did…
I tried calling the 800# on my credit card statement immediately, but my cell phone battery went dead before I was connected to anybody.
Through a lot of research I discovered their website is Go to the “sign in” option and click on the “forgot password” option, which will then send the password to your email address. Sign in now, and it will give you some coupon book to buy. Click on the “My Account” option at the top of the page. Then, on the top-left corner there will be an option to “Cancel my subscription” or something like that. Click there and they will offer you a “saves” promotion, cancel anyway. They’ll send you an email to confirm you’ve been canceled.
What I find fishy is that I was able to receive the “password” email and the “cancelation confirmation” email, but not the “you’re about to get charged on your credit card” email. Hmmm…. seems to me that if the right legal official or tech expert wanted they could PROVE that that there is no email being sent out to notify that you are about to get charged on your credit card.

J.In seattle September 26, 2005 at 12:58 pm

We got scammed too…using Ticketmaster. I dont remember any survey or anything- and definalty didnt’ save ten dolalrs on my Tom Petty tickets..but now 9 dollars a month has been taken out and i have been on hold with these idiots for at least 20 minutes- still no live person- jsut “your call is important to us” Bull! turns out the description on my bank account statement has a number i guessed might be the phone number and it is…if they will just talk to me hopefully we can get this straightened out! I am OUTRAGED- this is criminal and deceptive and cheap!

J in seattle again September 26, 2005 at 5:46 pm

I called the 866 343 1333 number on my account statement- which was long distance! I was on hold an hour then my cell phone died! I never got through to any live person. Finally i got the 1-800-285-5525 number on this site ( thanks to someones post) and anfter about 30 minutes on hold got through. Then I spoke to a man that claimed i had signed up for this and i firmly repeated over and over that i did not and i did NOT authorize charges to my account but that i ONLY purchased concert tickets on Ticketmaster and I NEVER received any 10 dollar discount and that i never even filled out the survey in question. I started to but then canceled it when i get weary but they still signed me up! So the man says he can’t give me a refund, then after him checking and seeing I NEVER used any discounts or accessed any of his companys websites or offers- he said he would refund one months charge ( we had been charged for four months) I said that wasn’t good enough- so then he pushed it up to two months, then three, and finally i spoke to the supervisor and got everything refunded. Now lets just see if I actually get rembuirsed! I am so displeased with this company- ENTERTAINMENT REWARDS! Thank God for this website here or i would have never known where those charges came from! I hope this nightmare is over for me and I hope the numbers i have provided will help someone else. just be firm be patient and dont give up till you are refunded- they have no right to use cheap trick tactics to get business! Its WRONG! Best of luck! BEware of the internet! We were also victims of international identity theft through a clone bank website! Be careful- just carry cash- this stuff makes me want to cut up my credit cards and disconnect my computer!

Ray September 27, 2005 at 10:47 pm

Lord, I finally have sometime to check my bank bill and found this suspicious charge. Dang it! I’m gonna call tomorrow.

Tj September 29, 2005 at 1:37 pm

Thanks, checked my bank statement today, Was like wtf, did a search on google and this was the first page to come up. I got the Tix off fandango, charged me $9. Gald i caught it now, thanks a lot. The website asks you numerous times if you really want to cancel. Then even funnier is the first selection on reasons why you are canceling “I don’t know how I signed up for Entertainment rewards”
thanks again

Wayne October 1, 2005 at 8:26 am

I got tickets from ticketmaster on my discover card, and they been taking $7 a month since April 05.

horacio Andrews October 4, 2005 at 1:33 pm

I called the number and they cancelled my so called membership but they refused to give me a refund.

Kyle October 6, 2005 at 1:20 pm

I’m on hold right now…
…k just got off the phone.
I was charged $9 for the past 3 months for signing up through months ago to make one purchase.
I told the rep I wanted the membership cancelled and to be reimbursed for the 3 months charged. First she told me she would end the membership and send a confirmation e-mail to resolve it. I told her I wanted all 3 months reimbursed. Then she said she would give me my $9 back charged this past month and end the membership. Again, I told her I wanted all 3 months of charging reimbursed and she finally gave me the line that “normally we don’t do this, but I have taken the 3 charges off” blah blah blah and that the money charged would appear back into my account in a few days.
I’m glad it only took 10min compared to some of the above people’s stories, but a tip would be to just keep telling them you want all charges reimbursed and you used none of their services or benfits.
Good luck!

Kyle October 6, 2005 at 1:22 pm

oh yeah
and I called the 1-888-688-5995 number if anyones interested.

Richard Hoke October 15, 2005 at 4:25 pm

I found $9 charge on my statement 2 months in a row from Reservation Reward!!!!! I never remember joining and I CERTAINLY NEVER gave them my credit card Number!!!!!! The only good thing is I just got off the phone with them and they cancelle my account and said they would credit my account and they would send me an email confirming this. Well, I got the email, now, lets see if they credit my account!!!!!

Richard Hoke October 22, 2005 at 9:48 am

Well, they just credited my account the $9.

Erica October 24, 2005 at 10:26 pm

This happened to me at I can’t believe how many people they have scammed.

Take Shit October 28, 2005 at 1:18 am

I will sue the company.

GG November 2, 2005 at 11:06 am

I just checked my account and there was a $9 charge from this place! Thanks to this site i called the 1-800-285-5525. They cancelled my account and they are giving me my money back. They had the nerve to tell me that they will cancel my account free of charge! Report these damn people to BBB!

susan November 2, 2005 at 7:34 pm

I was enticed onto a site on my email which promised $100 in free food coupons if I would answer a simple survey. After a few pages, I realized this was a scam and disconnected. This month, on my telephone bill I received a charge of $16.21 for connecting to a service called Optimum Voicemail 1x Set Up Fee. I called SBC who is my carrier and they informed that was an outside charge from an outside company, and they were, by law, mandated to put it on my bill. She gave me their telephone numer after saying she was receiving many calls and complaints from subscribers regarding this same situation and the same company.. I called the number and after waiting approx. 10 min., a rep got on the line. I advised her that I ordered no service from her and wanted that charge taken off. I do not want nor need voicemail. She said she would discontinue my service, a service, incidentally, that I was not even aware was on the phone, but that I would be charged the $16.21 setup fee. She admitted the offer was unsolicited by me, but that the information/rules of the company were published and I had accepted same. Not true. Whenever I am asked to accept something, unless it is something I personally ordered, I do not accept. This is a scam and there must be some governmental agency to regulate these crooks on line. Incidentally, after a long and bitter argument, this rep hung up on me.

Allison November 4, 2005 at 8:27 pm

this same thing happened to me but it was through they refunded for 3 months

virgil reeser November 10, 2005 at 2:55 pm

I found an attempted charge from WLI*RESERVATIONREW 8007327031 CTUS on my credit card. Since this is a pre-paid card, the $9.00 charge was declined. I called a 888 number I found in this list of complaints. The person who answered cancelled my membership and told me that I was signed up through

jean November 10, 2005 at 3:45 pm

ENTERTAINMNT*REWARDS is how it showed up on my cc and took 9 $ a month out of my credit card. Its canceled now so I am told….someone needs to do something….but its kinda like how George Bush is letting all the gas prices go up so high if you get what I am saying…..

Bryan November 10, 2005 at 9:20 pm

Scammed int RewardsMembership thru Noticed it on my debit card account statement. Thanks for the info.

Beth November 25, 2005 at 12:41 pm

I was signed up without my knowledge or authorisation to E-Rewards / Entertainment Rewards following an online purchase with Ticktmaster. I found the unauthorised $9 charge on my statement only because I had lost my card, so hadn’t made any other payments on it in a month. Otherwise I would never have noticed it and would have been paying $9 per month indefinately. I called my bank to find out what the charge was for, and they gave me the toll free number: 866 364 1333. I Googled the number and found this that I was being charged by this company “Entertainment Rewards”, a company I have never heard of and never signed up for (although I have made 2 purchases with Ticketmaster in the past 3 months – never again). I went straight to my bank and had them call the toll free number for me and demand the funds to be reimbursed and the monthly debit cancelled. They agreed immediately and I received the money back in less than 2 weeks. I am very upset that Ticketmaster has passed on my banking information in this way – I had previously thought they were a reputable company.

Cheryl November 27, 2005 at 5:22 pm

I found this wli*reservationsrewards charging 7.00 a month on my daughters statements. Since she is the army and currently stationed in Iraq I do some of her business. I emailed and asked if she had signed up for this and she didn’t even know what it was. I know she is a member of but I beleive she was signed up through When I called WLI they requested the information from sign up. I gave them the name but it was funny they also had my name. I believe it was when my daughter sent me flowers. Anyways the membership has been canceled and at first they wanted to only give back 7.00 for this month. I said Bull… and so they agreed to give back 210.00 which means she has been getting charged for 2 1/2 years. She like alot of others in the Army, use almost nothing but their debit cards and don’t nesessarily look at each and every charge on their statments that close. So warning to all if you see these charges come up, call and cancel. And INSIST on a full refund. I would also call your institution and put on file a request for unatuhorized charges to your account. We will see but I can guarantee if that money dosen’t make it back in her account I will be back on the phone. I am a mad momma. Good luck to all out there who have been slammed by these guys!! I will post back and let you know the refund came out.

jr December 5, 2005 at 8:04 pm

Fandango ripped me off by giving my credit card information to wli reservation rewards.
WLI*RESERVATIONS will refund your money. They did for me at any rate, but only up to three months.
My bank will pay for the rest because they know damned well this company is a fraud. It’s been reported ad naseum all across the globe, and I never authorized any of these charges….my bank has been knowingly giving my money away to crooks!!!
I found this site on the internet about how to get your money back. Maybe it will help you.

Cheryl December 6, 2005 at 10:19 pm

Just an update; My daughter recieved credit back for 210.00. I called on the weekend and the little gal I talked to just needed to be told with a little anger in my voice that this was never signed up for and she immediatly said she would give back full refund. Don’t give up. Insist on full refund. Good luck to all.

Marla Davis December 11, 2005 at 9:33 pm

Instead of being ripped off and talking about it, we need to stop these criminals, get our money back but most importantly stop them from stealing from others, as well as ourselves as they spring up a new fraud company to make themselves a good living in a different name. Send everything you’ve done with these types of companies including your emails and the companies emails and names and dates, and it only takes about 5 minutes to send it, attach it, fax it online to the attorney general in their state. That’s the way to stop them for good so other criminals won’t see how successful they are and start hundereds of these scams day and night. Let’s do it! I have been for the last year. Thanks, Marla

kerry December 21, 2005 at 4:58 pm

same thing happened to me with a lerners catalog purchase. there was a $10 rebate/coupon i clicked on. 2 months of subscription charges paid to a company i’ve never heard of! what a scam! i called the company (reservation rewards) and demanded a refund and they gave it to me.

David Franck December 24, 2005 at 12:18 pm

ok I think all this stuff deserves an explanation. The same thing happened to me: I have discovered that entertainment reward has debited 7.00 dollars from my account every month for 14 months! This amounts to a total of $94! So I called them and asked for a total refund. At first, the guy tried to make me feel guilty by saying that I overlooked my bank statement for 14 months and hung up on me. Then I called back a second time and asked again for a total refund. The lady told me they could refund 3 months. I said it was not enough, then she jacked it up to 6 months refund. I still said it is not okay and she accepted to pass me on to another person, probably the manager, who accepted to refund the entire $94.
The morale of the story is that if you want your money back, you can and you should ask for it. Entertainment rewards and other similar services base their business model on tricking customers like you and me. It is how they make their money and it is their strategy. When you call and they tell you that they can refund 3 months, you think it is a pretty good deal and you accept. But if you have been robbed like me for a longer period of time, you still lose money and THEY still make money. If we want services like them to go out of business, the only way is for us to not make it profitable for them anymore. Perhaps they will try to make you feel guilty but don’t fall in their trap. Show them that you are smarter than that.
So again, if a similar thing happens to you. Call them and insist, I repeat, insist on getting 100% of your money back. They will do it because they are the one who are really guilty.

mike December 26, 2005 at 12:01 am

same thing happened to me $9 a month for a year before i noticed it.

FLORDELIZ January 4, 2006 at 8:38 pm


Marina January 7, 2006 at 10:38 pm

The same happened to me at I found a charge of $9.00 from WLI*RESERVATIONREW and $9.00 from WLI*TRAVELVALUESPL. Thanks for the tips to get my money back.

sarah January 11, 2006 at 10:00 pm

WLI* & shopperdiscount ripped off my money $9 and/or $10 each.
Please call this number 1-800-732-7031 and they gave me money back.
Don’t push any button when you buy tickets from online.
Fandago and made my money out of my account. Be careful….

StefG January 16, 2006 at 1:26 pm

Same thing happened to us. A couple of months ago my husband told me, that we’re being charged $ 9.00 dollars each month for quite a while now. He said, it stated WLI RESERVATIONREW, when he looked it up on our account.
I remember doing a survey, after I made a purchase online at Joann Fabrics is a company, that’s very reliable and I don’t think, that any of these companies know, what Reservation Rewards is doing on their websites. I tried to log onto their website and it always says, that I’m not one of their customer or that I’m not signed up or whatever. Why the h… are they charging us then? Reservation Rewards will hear from me…

Connie Bruce January 20, 2006 at 10:22 am

We too were scammed and I am very upset. I want to file a Class Action Lawsuit. This is a complete scam.

Deb January 22, 2006 at 11:37 pm

God damn that Fandango. That reservationrewards crap was charged to my bank account, I NEVER gave them any info, I never signed up for it either.
How dare they do that. I think I should debit 10 grand from them every month, just for the hassle.

Carol January 24, 2006 at 2:10 pm

i’ve been being charged $9/month. i looked at the earliest email they sent me and the company that runs it is….so companies that use the service are
* American Greetings
* Broderbund
* Chadwick’s
* EB
* Lane Bryant Catalog
* Priceline
* The Learning Company
* United Online
i was able to cancel the service by using the forgot password function suggested in the next post…the password was some nonsense i never saw before. i only wish i could trace these things back further…bbb here i come.

Sierra Munch January 31, 2006 at 3:10 pm

I’m trying to call right now to get them to reverse the charges and I can’t even get anybody on the phone and the first thing they want me to enter is my credit card number…
I’m so bummed this happened!

Al February 7, 2006 at 11:38 am

I got a $9 charg for the past two month from these fuckers and i dont know where i signed up for this shit!

... February 7, 2006 at 7:32 pm

I called them, and i had to give my credit card number! i don’t want to do that! can somebody help me? I’m not from here and i don’t really understand what they ask me on the phone…
I have been charged $9 for 4 months and i want to be refund!
Thank you for helping me.

Ana February 10, 2006 at 8:52 pm

How can these people still be committing criminal acts for years and still be in business??? They have been taking 2 $10 debits from my bank account for months – WITHOUT MY PERMISSION!! They tried to explain that I signed up for this. So prove it to me. The girl said, by entering my email in a popup window two times – I gave them permission to charge me $20 a month for life. I said if I gave you my email , it was to email me. I never gave you my credit card #. I also never received any kind of receipt or confirmation for the charges. I still don’t know what the hell it was for. I’m going to pursue legal action by contacting the Connecticut State Attorney office since that is where they are in business. Has anyone had any results or is everyone all talk and no action??
Reservation Rewards is owned by WebLoyalty and said they are going to refund me but we’ll see. It’s outrageous that they continue to steal from people on a monthly and daily basis. Aren’t there any lawyers out there?
My credit card information was stolen via purchasing a membership on I did speak with Classmates tonight and they have assured me they are no longer partners with these people. Complain to Reservation Rewards and then complain to the website that provided the cc info to them. Classmates told me they would make sure I got a refund. So people please CALL the customer service phone numbers for Fandango or where ever they got it from in your case.
I’ll be back and post some links to the FBI internet fraud site and others. People here need to explain these stories to the right people.

Julie February 15, 2006 at 2:39 pm

I have been stuck by both Reservations Rewards and Entertainment Rewards… I paid $216 for Hockey tickets as a Christmas present and now from some link through TicketMaster I have been charged $9.00 per month by Entertainment Rewards and $10.00 by Reservation Rewards. These are both very recent and I have only purchased online through Ticketmaster and EddieBauer and The Reservations Rewards were easy to get get canceled, and I called 1-800-732-7031 or you can call 1-888-688-5995. I have not been sucessful with the Entertainment Rewards cancellation as of yet. If anyone knows how else to contact the company, please post it on here. Both of these have been reported on Rip offs also. How much do you think they are getting in interest from all of the people they are doing this to?

Mislav February 18, 2006 at 10:25 am

I come to visit US and my friend who lives in Cleveland. Only thing that I bought was tickets for Cavaliers game. Now I got 9 USD charge on my credit card account. How the hell did they get my credit card number. I hope someone sued them. It is almost beyond my imagination that this scam story is going on for almost 3 years…

unefille February 18, 2006 at 12:05 pm

I just got a $7 charge on my credit card from entertainment rewards. Thanks to this website for all the great information. I called 1-866-364-1333, and found out that I had signed-up in December of 2004 (we’re in February of 2006) via ticketmaster. I had cancelled my rewards account immediately and was never charged anything. It turns out that Entertainment Rewards was “transferring old files” and that my account had “inadvertently been reactivated”. The phone representative claimed that the charge had “immediatly been reversed”, but that it would take 24-48 hours for it to show on my credit card account. Also, I could not get a guarantee that they would delete my information from their records, which is the scary part. I expect to be talking to these guys again!
So, beware of this “old file transfer mishap” trick. Keep checking your statements for new charges. These guys are specialists in the rip-off department. And I swear I will never ever accept “discount” offer or “rewards” program again.

jackie February 18, 2006 at 4:07 pm

I just noticed a charge on my account from Entertainmt**Rewards for $9. I immediately called them to figure who they were and why I was being charged. I spoke to Nannette and she said that back in Aug. 1st 2005 my husband had signed up to purchase tickets at Ticket Master and that once he entered his email address for the 2nd time that was considered a digital signature to confirm the request. She said the account was cancelled the very same day (Aug 1st 2005) and said that their IT dept. accidently activated our account again on Feb 16th 2006 and that is why my account was charged. She said that a request was put in to cancel it so I should see the “adjustment” to my account in a couple of business days. What the hell!?!??!

chadd February 19, 2006 at 11:41 am

The same thing happened to me for $7. They said that the refund should be back into my account on Tuesday. They said an email will be coming out explaining what happened.

Kate February 19, 2006 at 1:17 pm

This just happened to me as well. I noticed the charge — about a year later! I think I’ve probably wasted over $100 on this company for whom I never signed up for. I fell prey to the Fandango scam. Is there anything we can do?

Hayley February 19, 2006 at 8:08 pm

Hey everybody! WoW.. am I glad I found this site. ENTERTAINMNT*REWARDS 866-364-1333 MI for $9.00 was taken out of my account the 17th and I just saw it. I have no idea where they got my credit card info! Hopefully I can get it refunded and never have to go through this again..
this is like the worst feeling ever!

Anonymous February 19, 2006 at 10:37 pm

Got us to…We bought tickets from Fandango. Of course, the forgotten password trick no longer works — it does not recognise my e-mail address! Naturally!
I will call the 1-800 number had have alerted my bank not to honor future charges. I hate to think how long they have been charging me. I’ve been seeing the charge, but wasn’t sure exactly what it was…

Chris February 20, 2006 at 11:19 am

I just got a $7 charge from ENTERTAINMNT*REWARDS 866-364-1333 MI. I called and they said accounts had accidentally been renewed this past week, and that credits were going to be posted on Tuesday. (For what it’s worth, I knowingly signed up the first time.) So if other people are just finding this, it might be worth waiting and seeing if the charge is still there tomorrow [Feb 21st 2006]. Good luck!

Heather February 21, 2006 at 2:30 pm

They got me also for $7.00. I haven’t ordered anything online or even entered my credit card info. This is crazy.

Hakuei February 24, 2006 at 12:25 pm

Dirty Shit…Same thing happened to me after I purchased in TicketMAster. I clicked “forget my password” to get the password logged in and than called membership online. And I called them 866-364-1333,the service said she will put refund in my credit card 2 days later…Damn…Many websit are cheating..

Mike February 25, 2006 at 9:20 am

I called them and they said that they can not find me in system. I spoke to 3 different levels and at the end we the manager in charge who said that he can not figure how they managed to charge me since they do not have any info n me in their system. He was telling me that?!
I am from Europe and I bet company like that couldn’t work there for 3 years. I spend half of my working day trying to solve that shit and who knows how much money on calling my ban in Europe. Is it possible that we can’t do anything…?

shanna March 2, 2006 at 8:05 pm

OOOOOOOOOH I am so mad, I put the information that is on my statement into the browser and this is the only place that brought up. I need somewhere to contact to get my information off of there list, it is $9.00 a month and obviously I am not the only one, I want justice, this has to be illegal.

David March 3, 2006 at 9:10 pm

Just caught up with the ENTERTAINMNT*REWARDS scam.
As others have mentioned TicketMaster was the culprit. However, also know that Tickmaster and Entertainment Publications ARE PART OF THE SAME COMPANY, IAC/InterActiveCorp. IAC
also owns, LendingTree, and Home Shopping
Network (HSN). A pox on all ther houses.

jeanne March 6, 2006 at 10:37 am

STAPLES is in bed with them too!!!!
They got me (and I’m very careful about these kinds of things) and Staples’ representatives are defending it. Staples is even listed on the front page of
I have written to Verisign, truste, reservationrewards and Staples. I posted my story at Adam Rosi-Kessel’s site and I also reported them to and tried to report them to bbonline, but the submit button didn’t work. I will post my story everywhere I can.

Jeanne March 6, 2006 at 10:39 am

You might be amused with the correspondence, so far, with Staples:
Date: Sun, 5 Mar 2006 11:12:15 -0500
I would like to complain about your website’s relationship with It gives your company a bad name. I started receiving $9.00/month charges to this after placing an order on your website. I have contacted American Express about this and had the charges reversed as well as contacted Reservation Rewards to request them to stop any future charges. I have also found many online complaints about this company’s fraudulent practices and posted a comment to
letting them know that this happened to me because of an order placed on your website. I would hope that you would not want to tarnish the Staples name by associating yourself with something so deceptive as this. I would appreciate a non-computer generated response to this complaint, so that I know that you are taking this seriously.
Date: Sun, 05 Mar 2006 14:20:28 -0500
Subject: Inquiry
From: “”
Reply-To: “”
We appreciate your inquiry concerning this issue, Jeanne.
I am sorry but I am unable to locate anything on our website linking us to Reservation Rewards.
Please respond to this e-mail to inform us as to how you got signed up through them by placing an
order on our website. The only type of Rewards programs that I am able to locate listed on our
website are Staples Rewards Program and Teachers Rewards Program which are both 100% run by Staples
and 100% free.
We apologize for any inconvenience this may have caused you. Please do not hesitate to contact us
if you require further assistance.
Thank you for your patience concerning this matter.
Customer Service Representative
phone : 1-800-3STAPLE (1-800-378-2753)
fax : 1-800-333-3199
email ID:9560812

Jeanne March 6, 2006 at 10:40 am

Staples correspondence continued…
Date: Sun, 5 Mar 2006 14:31:11 -0500
To: “”
Subject: Re: Inquiry
Thank you for your reply. However, it seems that you do not have correct information. I would appreciate it if you would continue to follow up on this and let me know what you find out.
If you go to:
you can look down the left side of the page under “Member Benefits” and the last item listed is $10.00 Staples Award. There is also a link in the bottom right hand column. I, however, did not get scammed by this by going to this website. I got scammed by this by placing an order with you, confirmed by the reponse to my complaint from reservationsrewards (see below):
Date: Sun, 5 Mar 2006 19:18:19 +0000 (GMT)
Subject: Reservation Rewards – Membership Information
Dear Jeanne:
We apologize for any inconvenience you may have experienced.
Our records show that on 11/04/2005 you or someone in your household completed an online transaction with Staples. After your transaction you were offered and accepted a membership in Reservation Rewards. Immediately next to the offer, the Offer Details were displayed, which included the agreement that we could bill the low monthly membership fee of

Jeanne March 6, 2006 at 10:42 am

Staples correspondence part 3:
Date: Sun, 05 Mar 2006 16:09:25 -0500
Subject: Inquiry
From: “”
Reply-To: “”
We appreciate your inquiry concerning this issue, Jeanne.
I am sorry but if at the end of placing your order, order #___, you were offered to sign up for a membership with Reservation Rewards, with all the terms and conditions listed right there, and you opted in for it then there is nothing that we can do about the $9.00 fee that you had received.
As per the e-mail that you had sent, that you had received from Reservation Rewards, you had cancelled your membership with them on the final day of the free membership and they also issued a
credit back to you for the $9.00 fee that you had received.
We apologize for any inconvenience this may have caused you. Please do not hesitate to contact us
if you require further assistance.
Thank you for your patience concerning this matter.
Customer Service Representative
phone : 1-800-3STAPLE (1-800-378-2753)
fax : 1-800-333-3199
email ID:9561247
[comment: I have no idea what he meant when he wrote, "you had cancelled your membership with them on the final day of the free membership". I had been charged $9.00 for 3 months.]
Date: Sun, 05 Mar 2006 23:08:58 -0500
Subject: Re: Inquiry
From: “”
Reply-To: “”
We appreciate your inquiry concerning this issue, Jeanne.
I have read the response from this reservation, I understand your frustration but you
did not have to sign up for this. this was a offer you have a choice if you want to sign up or not.
It is not uncommon for web sites to have offers or links on to other sites or programs, that is why
it will not just sign you up automaticly you have to register. It is my under standing that you have
already removed your self form there list and they have issued the $9.00 back to you, so the issue
seems to be resolved. I am sorry that this happened to you.
Thank you for your patience concerning this matter.
Customer Service Representative
phone : 1-800-3STAPLE (1-800-378-2753)
fax : 1-800-333-3199
email ID:9562070

classaction March 10, 2006 at 9:39 am

I have read your complaints about how when you purchased tickets through, to your surprise, a related company, Entertainment Rewards, got hold of your credit card information and started billing you for monthly services that they never signed up for.
As you know, many people are complaining that the same thing happened to them. My law firm specializes in class actions involving consumer fraud and deceptive practices, and we are investigating these complaints against Ticketmaster and Entertainment Rewards. If you are interested in joining a class action lawsuit, please contact me at
Thank you,
John D’Amico
Meiselman, Denlea, Packman, Carton & Eberz P.C.

Jerry March 13, 2006 at 10:38 pm

Well it looks as if it’s ditto for me as well. Found an unauthorized 9.00 charge in our checking account. We have no idea how this company got our info. Thanks to everyone who’s posted info here and your horror stories on fraud charges brought about by this company. We are going to notify our bank and BBB in our state and theirs, if it is the one mentioned above, about this transaction.

Becky March 14, 2006 at 7:02 pm

Thought y’all might find this interesting — from a TV station in Boston, last night:

Jude March 14, 2006 at 9:58 pm

Hello, Today, my husband discovered an unfamiliar charge on our statemenrt,coming from, WLI* RESERVATION REWARDS 800-732-7031.CT
I resolved the banking issue and the $9.00 charge was removed. The Customer Service Rep. added, oh you were also charged in ….. 2 occassions.
I called WLI* RESERVATION REWARDS @ 800-732-7031. Then I had to endure, the most annoying voice menu ever. I nearly hung up. Sort of a Stepward Wive gone worse with mega glitches.It was horrible.
So once an actual person got on the line , I was livid. I demanded, to know just who and what they were.How were they able to charge my account???? I was pissed off.
He told me through MacMall and that I should have rerad the fine print. He also stated that I would recieve a full refund and I also recieved a confirmation letter after I had called them.
I called MacMall, and explained how livid I was that they may be associated to unautherized charges to my account. They were very quick to assess the matter and I got the impression that they were concerned about the issue . They assured me that they were going to investigate it. I responded, I don’t know how they do it nor who’s end it’s on, but it looks like a scam to me.
I followed up with a response to WLI* RESERVATION REWARDS, using reply to the membership cancelation confirmation form letter…which I never did apply for in the first place. I also filed a complaint to my area ‘s BBB, as well as I think it was the justice Dept? I’m nmot sure as I had gone through many sites.
My account was resolved, as well as the pseudo membership, so what comes next is how they do.
I have always had positive experiences with MacMall over many years. So is it possible that
Companies are being scammed as well and used only as an unsuspecting host or medium to gain access to pertinent banking data via it’s consummer data base logs? Is is a hack?
The other question is , if it is a hack job and they have figured out how to access sites, set up pop ups , surveys, windows, etc, that misinformation and misrepresent directly aimed at the consummer, then how is that being achieved Tech wise? Which grows to involve using Banking Institutions to make the fraud complete, which just might be a mega federal offience for starters.
These people just sit back as technology performs each transaction and they see the money flow in. Yet they are willing to reimburse. Of course they would, out of how much already collected over the years and globally how far does this spread?
So how do they do it, especially, if the retail company cannot find any association with the company. How many have asked the companies if they infact are associated with WLI*RESERVATIONREWARDS? If so,does it not place them at risk as well? I would think so. But perhaps they are unaware, just as so many were unaware of the mounting charges.
Technically, I would like to know how they do it and still remain out of jail. Or they lie and run a bogus outfit and prey oin retail web sites.
Jude PS Excuse all typos.

Anonymous March 14, 2006 at 10:16 pm

PS I found this while doing a search. A message forum complaining about the same scam. This is in response to a poster’s complaint.
“The link was supplied by our Shopping cart vendor (we have a shopping cart service that we lease) as a cross promotions benefit. It was something that was done with little communications to us and once we were made aware of it, we opted out. It was not something that we knew about, but the cart vendor tells us that we received notifcation of the change. It was by e-mail and must have been eaten by the spam filters I would guess.”
This makes me think that it is not a scam perpetuated by online retailers. But rather the soft ware that they use. The scam co. must have a pretty good sell line . Then they feed the data back for their own use??? Anyone else have any ideas? I am pissed and I am willing to find answers.

Diane March 16, 2006 at 1:15 pm

Not only is it the above mentioned it is also Ticketmaster. That’s where they got my information from. They had all of it! I told the lady I wanted my money back and I wanted to cancel my membership. She was actually nice about it and took care of it immediately and gave me a cancellation confirmation number and that I should show a credit of $9.00 (which is what they got me for) within 5 days. Luckily this was the first withdrawl from ENTERTAINMNT*R and I caught it before there was more damage to my account.

JoeBlow March 19, 2006 at 12:14 pm

RIPOFF! Beware

TINA March 23, 2006 at 12:44 am


Anonymous March 24, 2006 at 3:41 pm

I reviewed my Bank statements and found this WLI*RESERVATIONREW posted along with another. I called my bank and they referred me to 1-800-889-8776. I spoke to a very nice Customer Service Rep. Who took my name off of a List that I never Agreed to sigh up in the first place. She also refunded my money back. I called my bank again and cancelled my Card just incase i was on another list.
I used my card 1 time about a month ago on this is where they got me!!

Jacqueline March 28, 2006 at 12:58 pm

Thank you for all the information that you posted. I saw an unauthorized charge for $9 in my credit card statement by ENTERTAINMNT*REWARDS(Services and Merchandise), a company I had never heard off. I did a google search and I was brought to this page. It took me about 4 hours today to finally reach a customer service representative. Now they say they will refund my money, but I’m still in shock how easy it was for them fraudulently charge my credit card. I always read the fine print and I can assure you 100% that I never signed up for it through (this comment is to Bill, post Sept 17, 2005 at 11:36am). Like everybody else, the company just took the credit card information and started charging. These are scam artists! I hope they go to jail!

Daniel April 12, 2006 at 7:49 pm

I was taken in by this foul scam as well. I have reason to believe that these crooks recieved my information from when I went to buy Trans-Siberian Orchestra concert tickets. At first I didn’t notice it, but this montyh I saw the $9.00 fee and, upon checking prior bank statements, found out that I had been billed for the last 4 months. I called the number listed in the transaction information and cancelled my ccount immediately. then, I called one of the operators and DEMANDED my money back, which they immeditely agreed to do. the operator did not seem in the least bit surprised about my anger and demands ofor a refund, so it would appear that this is a common occurence. I NEVER AGREED TO THE TRANSACTION, GAVE AWAY ANY CREDIT CARD INFORMATION OR ANYTHING! how do they get away with their obviously illegal business practices?! As a follow up I have filed a complaint with several organization, both online and off, and hopw you all do the same. These crooks must be stopped. And from now on, DO NOT EVER USE TICKETMASTER!!! They appear to have sold out to these scumbags as well.

John April 18, 2006 at 12:05 pm

I had the same issue with the $9 charge showing up on my credit card. It took a couple tries with re-dial before I was able to get through and talk to a customer service rep. I just pressed # when they asked for my credit card number and it took me to a real person. After a few minutes she cancelled my account and is refunding the charges.
The process wasn’t too painful.
Oh, and with regards to comments about educated people taking the time to readdd the details… some of these details are intentionally vague. Yes, the details are there, but they make a fair amount of money on people who accidentally enroll in their program. It’s part of their business model. The only way they can keep from being completely shut down is by refunding money to the people who take the time to call.

Cynthia May 17, 2006 at 3:15 pm

Be carefull, I got sucked in using ticketmaster. I cancelled as soon as I saw the charge and hopefully this is the end. But until I see no further charges I will not believe they will not rip me off in another way. It really is not safe buying over the internet. too bad.

Peter May 22, 2006 at 9:35 pm

I used also the Ticketmaster’s site to purchase some musical tickets. After this I was charged for $9 monthly. It took me 3 months to figure out what’s going on. After that I called them to cancel and refund my money. Now I hope I will get back :) .

Matt May 26, 2006 at 1:45 am

I ordered tickets thru a few months ago, and I’ve been too busy to really LOOK at my bank statements until recently. Apparently, I’ve been getting charged $9.00 a month for this “service” that I never even knew I had. I’ll be calling in the morning and demanding a refund.

me2 June 8, 2006 at 10:46 pm

add me to the damn list

MelV June 23, 2006 at 12:26 am

Mother f#@*ers!!!

BenH. June 23, 2006 at 8:44 pm

ENTERTAINMENT*REWARDS got me through… 9 months ago. They’ve stole $81 dollars for me and I didn’t realize what was going on until today. I searched my email records and found the “welcome to entertainment rewards” in my inbox. It states that I got a free trial for signing up for $10 dollars off my next TicketMaster purchase. unfortunately, further down in the email it says,
“If you like the service, do nothing and continue to save at $9/month. You can cancel anytime after billing begins.”
So it’s partially my fault for not noticing this, however immoral were their ways in getting my information. I’m wondering if I’ll be able to get my money back, since it was so clearly stated in the email I received last september. It seems some people have been able to get their money back and some haven’t. I suppose I should at least try.
Motherf****ing bitches!

Mr.C June 28, 2006 at 3:45 pm

They got me too, the assholes, through Ticketmaster.
I must’ve done some survey also. I called them up and they gave me a refund. I told them what I thought, that it was fraudulent as I had never given them explicit authorization to charge my credit card.
I Googled the phone number before contacting them and saw there was a lot on the internet about them. I also told the lady that the company she represents has people claiming they are fraudulent all over the Internet.
Hopefully the company will die soon.

Jim July 14, 2006 at 2:46 pm

I just finished calling to remove the $9 monthly membership fee after using Ticketmaster last month. Here is another number that didn’t put me on hold. 1-888-231-7283

Thundercheese July 18, 2006 at 12:35 pm

According to this page alone this has been going on for three years. I don’t think this company is going away by us complaining here. Complain to the FTC at

RobertG... July 26, 2006 at 7:36 pm

I had the same thing:
ENTERTAINMNT*REWAR 866-364-1333 $9.00-
I called the number and the cancellation is now automated.
Looks like they hit me twice, June and July for $9.00 each…dang! $18.00 down the drain!!!

Bayapa July 27, 2006 at 7:20 pm

I have checked my checking account, saw $10 transaction with “WLI*RESERVATIONREW 800-732-7031″, I called 800-732-7031, they have asked for Last Name and Zip Code, I gave those which are not matched, how it match because i have not registered for the same.
I got now by reading other postings, some times back i have ordered some items in yahoo, at end it asked for survey to save $10. Iam not sure I filled it or not.
Carefull when you give the card details to the 3rd class sites

Billy Goodson August 9, 2006 at 3:31 pm

Eariler this week, it was a fraud attack on my Visa Check Card by a company called ‘Great Eascapes’ (or, a.k.a Today’s Escapes), whose unotherized debit to my account put me in the red – adding NSF charges to it. Today it’s Reservation Rewards, only for a larger amount. I’m on Disability, and can’t afford one copper cent extracted from my account. If I find that there is any class action suit against either of these Fraud Companies, I WANT IN! I’ve had to shut down my account, have to contact all of my ‘Auto Debits’ that I’ve arranged once I get my new account number and I’m just totally sick of this stuff. I think that these companies should be held responsible for there ‘debits’ into other peoples accounts and made to pay 3 fold the amount of what they stole, prior to a good/swift and stiff jail sentence. They’re just High Tech Crooks, scumb. I just want to step on them like the roaches they are!

Billy Goodson August 9, 2006 at 8:38 pm

Is anyone investigating these two sites (Great/Today’s Escapes & ‘Reservation Rewards’)? With all of these postings, there has got to be a way to set up a Class Action Suit against these Rip-Off-Scabs!
With everyone writing in and reading all of these horrible experiences – isn’t there an Attorney with the balls to get up off of his chair and help us do something about these people and the havoc they’ve wrenched on to our lives and our economical situation – getting information on us without our knowing it or leaving us unable to do anything on our own? Why doesn’t Earthlink and other ISP’s BLOCK these creatures from entering our private sites, obtaining information on us and using it against us, ripping us off – isn’t anyone doing ANYTHING??! Surely ther must be someone who knows someone that can help us our here. If you do your banking online, highlight the company’s name and left click on it – you’ll be taken to there site or to the Rip-Off Site where a lot of things are listed and displayed. You’ll be amazed at what is all in there, all of the details and links to other rip-offs. If you can do something to help us – PLEASE, get on the horn and do something. List a Class Action Suit with information/how-to’s, etc. This stuff has got to stop and these people have got to pay up for their behavior and damage’s. A.S.A.P.!!!

Marcelo Caetano August 14, 2006 at 8:38 am

I just noticed this ENTERTAINMNT*REWAR800-285-5525 MI in my bank statement and called the 800-285-5525 phone number. Within two or three minutes I got this account cancelled and the representative promised me that my money would be refunded within 2 business days.

Tom August 14, 2006 at 5:01 pm

Another one of those…
I noticed a 9$ monthly charged to my Amex account with the following:
After “canceling” my membership they told me that I had confirm my agreement with their terms by entering twice my email address…what a smart (legal) scam!!!

ALT August 15, 2006 at 9:28 pm

Add another sucker to the list. got me into this. My charge was $10 to Reservation Rewards. How is this scam legal? I stupidly thought that classmates was an upstanding company. What a chump I am.

Lisa August 21, 2006 at 9:11 am

Add another to the list…apparently (You know the upstanding online flower delivery company) signed me up for this bogus memebrship. I can’t beleive I was so oblivious!! I called the number you guys listed here and they canceled the account for me easy enough, but we’ll see what happens next month.

Becky September 12, 2006 at 8:27 am

If you didn’t catch the update to the original post, finally someone’s sued Reservation Rewards and Fandango for this! Read more here:

Becky November 15, 2006 at 7:36 pm

Newest update — Webloyalty and Fandango respond and ask the court to throw the case out. They say customers are fully informed about what they’re getting into. Read more here:

Sharon November 17, 2006 at 9:28 am

The same thing happened to me. I got charged ten dollars twice on my bank statement. Just call 1800-732-7031, cancel the membership, and ask for a refund.

Eric November 30, 2006 at 3:15 pm

This just happened to me this morning… I was checking my checking account information online and saw a random charge for $10.00 from WLI*RESERVATIONRE 8007327031 CT and was trying and trying to remember spending exactly 10 bucks some where. I couldn’t. Instead, I googled the information and found all this. I called my bank, and since the transaction was still pending, recommended I call the company instead and get them to revoke the pending transaction. I then looked through my email and sure enough, got an email a while back from Reservation Rewards telling me how to get my 10 buck discount on my next movie ticket purchase!!! I NEVER gave them my CC# and I NEVER read ANYTHING AT ALL about being charged. This is an outrage. I called the company and cancelled.
So the way they are getting your CC#: They are hooked up with and after you buy your tickets it asks if you’d like to get 10bucks off next time. I guess I pushed yes and got an email. Somehow, through that, they capture your CC# from I cannot BELIEVE that a (I thought) respectable establishment like is doing such shady business. It’s completley absurd!
This just proves: Make sure to double check your bank statements monthly! I will NOT be doing business with again. (nor with Fandango from the looks of posts on here)

Pam December 3, 2006 at 7:45 pm

I was being charged $10 per month from my checking account debit card. I called Reservation Rewards and was told that I was signed up when my daughter made an online purchase with my debit card (with my permission) from Limoges Jewelry.
Res Rewards has promised a full refund. (I hope).

mint December 5, 2006 at 3:39 pm

this co has taken me also . I hope every one watches for that thang saying get 10.00 off for taking a survay. I cant beleve the computer people dont have a site to report this kind of thing.

Lillian Vernon Never Again! December 17, 2006 at 4:56 am

DO NOT ORDER FROM LILLIAN VERNON IF YOU DON’T WANT TO DEAL WITH WLI. They are proudly promoting this scam. They’ve stategically placed the WLI Rewards before you can get your confirmation number from an online order. The only place to click to continue is to go to WLI. Once I realized what was going on, I got out of the site and after not getting a confirmation e-mail from LV, I replaced the order by phone. I got two orders. Lillian Vernon claims that they are getting nothing in return from WLI – I tend to think differently in the manner they’ve placed this on their website. I also don’t think anyone is an idiot who wants to save money and clicks a button to do so, or clicks a button to continue to the next page to get the confirmation number for the order just placed. I’ve learned that by clicking the button, you’ve authorized the charge of your card and there is no disclosure stating that before you have clicked.

JIM December 20, 2006 at 11:21 pm

they scamed me too, through buying something at
spilsbury are unaware of this scam, they say, but I will not buy there anymore.
reservationrew was called and said they would refund my $10.00 back.

Yadira January 12, 2007 at 1:30 pm

These stupid people. They got me from CLASSMATES.COM I hope someone puts a stop to this and makes them shut down their SCAMMING company. Please, everyone, be careful who you give your credit card to! And don’t click ‘yes’ until you’ve fully read and understood EVERYTHING.

Vince B January 15, 2007 at 2:13 pm

I dont know how this happened, if it had somthing to do with a survey, maybe, the last thing i ordered online was like maybe november, from then i do recall somthing about a survey, i don’t even recall filling anything out.. but now recently on my bankstatement i noticed this place called LEISUREPLUS charging me for $8.95 WTF, i dont have a membershit there, if you see the same thing happening to you, then you better put a stop to it..

Daniel January 17, 2007 at 9:12 am

I just noticed it… but I for some reason. Everytime I do the “forgot password” thing, I don’t get my password. I am still waiting for the 4 e-mails with my password to come in.

Anonymous February 20, 2007 at 5:03 pm

Thank you for starting this thread. It helped me figure out what had happened and get the charges reversed! This one was through FTD.

Lily K February 21, 2007 at 5:30 pm

i was scammed too by Reservation Rewards- through so beware of that website too!

Anonymous March 4, 2007 at 11:20 am

me too. a 10$$ ‘cupon’ after a tiger direct order.
if ned be,i close the account.

Anonymous March 13, 2007 at 9:34 pm

Im really glad I check my bank account weekly, because I found 2 ten dollar charges for this WLI thing after buying a poster from does anyone know where I can file an offical complaint?

May May 27, 2007 at 11:06 am

I just fond out that I have been charged for $9/month almost 2 years from Reservation Rewards.
I was using my parents card, so I had never recieved billing until now.
I remembered that I was looking at priceline website, and clicked reservation rewards. But I didn’t sign up for it. I tried to cancel my account from Reservation Rewards website, but I could not log-in. I typed my e-mail address, yet they said that my e-mail address is no valid. So I e-mailed them for cancellation and refund…
I don’t know how things would work…

Anonymous June 12, 2007 at 1:09 pm

30 dollars so far this company needs to be stoped

rose August 5, 2007 at 6:20 pm

yah i check my account ALOT too so i noticed immeadiately and had no idea what it was..thanks to the magic of google i came across this thread and will be calling first thing tomorrow to attempt to cancel my “membership” and get my money back
scammed through ( who will also be contacted )

Aaron S September 13, 2007 at 2:52 pm

Hello, and thank you for all the information here. I had to look up these weird charges on google, and it sent me here.
A Scam is what it is. I was never asked for my cc numbers for this rewards site, but fandango with no second thought, gave it away. Canceling it was rather easy, but i didnt recognize it at first, giving them a couple of payments.
Please be aware of whats happening, and stop it.
This is what the charge said
101 Merritt 7 800-7327031 Ct
Thank you.

Marlene September 16, 2007 at 4:59 pm

I was really stupid and got charged for 5 months $10 each time. It was from Fandango also. I used my debit card and I download my transactions online. For the last 4 months I guess I just figured it was some I made at a gas station and I just did not question it until this month, I then realized that I had been taken for $50. I am going to my bank tomorrow to see if there is something I can do.

Sassy6519 November 2, 2007 at 11:14 am

I just realized that I too have been scammed. I have already called the number for reservation rewards and have had my account cancelled. The phone operator said that my money should be refunded soon. It’s hard to believe that so many websites can lead to this reservation rewards scam. My fiasco started after ordering food from I think it is really sad how they target us college kids through this website. I have learned never to fill out anything for a supposed $10.00 coupon again…

bob November 23, 2007 at 2:13 pm

Hey- they got me too before I caught it. It cost me $10.00 a month for seven months. Forget about getting your money back. Try calling them at their 800 number and a recording tells you that it can’t be reached from your location. What a rip off. The only way I could stop it is to cancell out my credit card. Fandango = flamboosal.

Dave November 30, 2007 at 9:57 am

I fell for this scam as well, I can’t believe how many years these crooks have been allowed to stay in business. It’s a shame our government is too worried about what my children are possibly listening to on the radio or watching on TV instead of worrying more about the internet criminals who are taking advantage of a lot of people.
I bought movie tickets at who I called to complain and will never use again. I called WLI and they promised to refund my money which is now 6 months at $10 a pop, we will see.

Yong December 19, 2007 at 10:38 pm

Oh, my god! I googled and found this page and so many cases since 2003!. I once bought ticket from and was trapped by I did not notice untill my wife recently ask what the $10 charge came from. I have been charged for 2 years of $10/mon, and got no service at all. Of course they dont want to serve you so they can quietly steal money from your credit card.
I think this is a crimal business, both and should be stopped and punished. Especially They betray their customer and their credit. They lead the cusomter who trust them agree on something that the customer never know and they give the third party the credit card number (which Fandango customer service said that I have agreed, which could be true since I usually skip the tinny font characters especially when I trust the web site).
I dont think I will use Fandango any more. Desides, I called Fandango customer service, and asked them to delete my credit card number, my account, my wife’s credit account number, her account. I should say bye bye to the business that cheat me. But who should stop them play this dirty F**K business?
Good luck to all.

Chaitea February 1, 2008 at 3:30 pm

I can’t believe this has been going on as well since 2003. I have been charged $10/month since October 2007. They are very sneaky. I need to call them and cancel. Thank you for this site and to those who have contributed and complained about 800-732-7031.
Below is their contact information.
Please let us know what we can do to serve you better.
Mail: Reservation Rewards
P.O. Box 855
Shelton, CT 06484
Phone: Customer Service
8 AM – 11 PM (EST)
9 AM – 6 PM (EST)
9 AM – 5 PM (EST)

Neal April 9, 2008 at 5:16 pm

Just cancelled. I told them I never knew about or used this service and they never notified me about billing. I had been charged $70.00 and wanted it back. They told me they would cancel and tried to just say “Sure, we will cancel your account, you will still be able to use the service until this session ends. You will be refunded the last three months…” WHAT! They tried to sneak it in there but dont take it. I said I wanted it all back and to put me on the line with someone a little less naive about what was going on here. She hastily corrected herself and said they would indeed give me a full refund. Now I am going to wait and see if they actually do it in the next couple days.

keystone May 18, 2008 at 10:19 pm

Very good site. Thank you.

Misty DeJournett October 3, 2008 at 2:50 pm

I was charged unauthorized charges to my debit card through Web Loyalties/Reservation Rewards. Upon calling the company I was told that my information was provided by the ever popular GAME STOP, without my knowledge or consent!
I ordered a PS2 for my son a few months prior and as I understand it Game stop received monetary incentive to give my information to Reservation Rewards, which is another name for Web Loyalty. I made several calls to the 800 # provided before someone finally took my call. I was assured that the money debited from my account would be returned plus some extra, very quickly I might add. I asked the company to send me documentation showing that I accepted or agreed to their terms and was told “I’m not going to tell you your going to get something that your not going to get!”
This is 100% a scam.
I am consistently calling Game Stop to find out why they have chosen to allow this to happen, as I believe that the company seems to be doing very well and should not need to counterpart with a company that is ripping people off. As far as I am concerned Game Stop is even more to blame for the matter, if the average person were to debit a strangers account without their consent or knowledge they would go to jail, so why is this not an issue.
I have also contacted Game Stop several times, they conveniently can not show me any documentation that I consented to the transaction either.
I for one will not do business with ANY company associated with Web Loyalties/Reservation Rewards!
I contacted the local media which has not yet responded, but I aim to get the word out!
For More information check out my post and many, many others on
Misty DeJournett
This is the number to call if you have been scammed 1-800-732-7031. This is to Reservation Rewards. Demand a refund. Demand that they give you documentation of the transaction, then change the number on the account you used.

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