I spoke with Scott Hammond from PrimaRewards yesterday, and he informed me that the site WILL be fully functional again no later than June 1.
Another source tells me that when Prima is manned again, there may be some restrictions on redemptions to ensure that the program isn’t immediately inundated with cashouts, something that would jeopardize cash flow and overwhelm the staff (which as I understand it is now just Scott). I haven’t yet been able to confirm any of this with Scott but will let you know when I do.
Scott did tell me that some kind of communication with the members would be coming very soon. So let’s keep a lookout for that and hope that it’s good news…
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Glad to hear. I hope he’s well and was able to deal with whatever it was that took him away.
‘Tis too bad he lost his employee(s); running a site like his by himself is going to be difficult, and I can’t see him lasting too long with it unless he gets some help.
Here’s hoping he pulls it all together (and doesn’t get too much flack for it)!
-Mike
I would have to agree that running a site solo is hard work!!! But very possible! We’ll all just have to be patient while he gets back on track. You’ve gotta remember, he’s playing catch up, and it’s ten times as hard when you have members beating down your door looking for answers. Also, you have to remember even though you can have the BEST customer service, you are still at the mercy of merchants’ customer service, which I’ve found can be horrible!
Give Scott a chance to catch up!!! I’m sure he’ll come through!
Bonnie Corso, CEO
Click to the Magic
it’s june 1st, has anyone had any luck yet?
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