Account Suspended/Deleted/Closed at MyPoints? Here’s What to Do

April 19, 2010 · 13 comments

mypointslogo.jpgEvery couple of months, it seems like, MyPoints goes through and freezes a bunch of accounts it has determined are fraudulent, and I’ll notice an increase in the number of complaints across the internet that, “MyPoints disabled my account and I don’t know why, and I complained and got a response from the MOPS team, whatever that is, and I get a canned response that I cheated, but I didn’t.”
In early March, I was reading about the latest round of MyPoints account suspensions on a thread at DISboards.com (a great forum for Disney fans, btw). People were posting that they had been accused of having multiple accounts, a violation of MyPoints’ Terms of Service, and they insisted that they didn’t and that they were only receiving impersonal canned responses from MyPoints and couldn’t get through to a real person to plead their case.
Well, now you can. I brought the issue to the attention of a VP contact of mine at MyPoints and he said that he, along with their head of member services which he cc’d in his reply, would personally review any accounts that members claimed were flagged in error as being fraudulent. Please contact me with the email address you used as your MyPoints login, and if there’s a better email address to use for them to contact you back please let me know that one as well. If you can share any information that you have that might help explain why they would have tagged you as fraudulent — for instance, you live in a dorm and share an IP address with other students — that would be helpful. I’ll forward your message to my contacts at MyPoints for investigation. I think they’d prefer it this way rather than me posting their personal email addresses.
I’ve already been able to help several MyPoints members have their accounts reopened. So if your account has been closed, all hope is not lost!
All of the complaints I’ve read about account closures have had one thing in common: multiple accounts with the same IP address. It’s not against MyPoints’ Terms of Service to have multiple accounts in a household, but if you and your spouse are logging in one right after the other every day, that’s going to look like the same person working both accounts. If you’re sharing a computer with a friend, anytime two email addresses access MyPoints with the same IP, it’s going to look fishy.
Another issue that I discussed with the MyPoints VP is that if you are ever doing one of those offers with a page of yes/no questions to join various programs or sign up for different newsletters or contests, and you see MyPoints listed, even if you say NO when it asks you if you want to join MyPoints (since you already have a MyPoints account), sometimes overzealous MyPoints affiliates will sign you up anyway. This is something MyPoints takes seriously and they’ll take action against those affiliates when they find out about it. It’s important that if this happens to you, you do NOT click the link to confirm your new MyPoints account on an alternate email address if you’re already a member!
Fraud is a huge problem for rewards programs, particularly those that offer “free” points that don’t require you to spend a dime, like MyPoints does with its paid emails, polls, surveys, and contests. I can’t imagine how difficult it is to police a huge program with millions of members. They have some kind of system in place to flag cheaters, but I think sometimes honest people are caught up in the net. MyPoints is admitting that this is a possibility, and they’re willing to investigate. I think that’s a huge step in the right direction.
If you’re not already a member of MyPoints and you’d like to check it out, please join MyPoints here (aff) — thanks!

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{ 13 comments… read them below or add one }

Rachel A Hicks June 2, 2010 at 11:54 pm

I would like to point out that every internet server that I have used had me on a proxy server, along with several other local users, so it appeared that we all had the same IP address. I have not had a MyPoints or similar account in a long time and I have had several (not all at the same time), because my accounts kept getting closed. This could be a reason for so many users being flagged as being fraudulent. Thanks for your time in reading my comment, Rachel

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Cecelia Kaitz August 24, 2011 at 8:32 am

I would like my account reopened but I would like to change my password to something I will remember.
Thank you for your help

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Cecelia Kaitz August 24, 2011 at 8:36 am

I WOULD LIKE TO STAY WITH MYPOINTS.COM
MY TWO MARRIED DAUGHTERS ARE ALSO ON IT

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Cecelia Kaitz August 24, 2011 at 8:34 am

I like to stay with my points.com My two daughters are also on it

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swati October 14, 2011 at 1:46 pm

Hi even My account was deactivated in the morning along with my husbands account We together had 20000 points in it 2which means a lot of money…. Plz help me to reopen my account. I want my rewards…..

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sining pan March 20, 2012 at 1:08 pm

hi! my account has been closed and so do my brothers’, can you pls help me reopen my account?

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sining pan March 20, 2012 at 1:08 pm

hi! my account has been closed and so do my brothers’, can you pls help me reopen my account?

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Bandla April 16, 2012 at 1:14 pm

HI My account is closed, i have 20 K points and i have redemmed for 3 Gift cards, now the account is closed. Please help to Reopen. I have only One account with sep1078us@gmail.com

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Jennifer May 10, 2012 at 1:39 pm

I also had my account closed and I also had well over 9000, plus pending credits from online purchases. There were 3 people in my household who had accounts, but I was the only active one.

Is there any ways to reopen my account and still have all of my points?

Thanks,
Jen

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rhea July 11, 2013 at 3:51 pm

My account just got closed and I just started learning how to use I haven’t even redeemed my points yet? help me please!!!!!!???

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jenny August 12, 2013 at 8:39 pm

hi, are you still helping with this? my account just closed suddenly… i had access like 5 hours ago and now it’s closed….

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Johanne April 23, 2014 at 8:17 pm

My account just up and closed today and so did my daughter’s and son’s. They were both selling Avon products through my website for the companies that they work at and loving the gift cards that they received. Now all of our accounts are closed. Hopefully you can help us. I have been a member of MyPoints for about 5 years or more.

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Nancy Figel December 21, 2014 at 5:18 pm

Can YOU PLEASE EXPLAINE

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