Sears and Kmart’s Shop Your Way Rewards Review

November 9, 2009 · 49 comments

Shop Your Way Rewards (Sears and Kmart Rewards Program) Review
The latest major retailer to start their own non-credit card-based rewards program is Sears/Kmart, who launched Shop Your Way Rewards yesterday. It’s free to join, and you can sign up online at ShopYourWayRewards.com.

Here are the benefits:

- Returns without a receipt on purchases at Kmart and Sears.
- 1% of your purchases at Kmart, Sears, and mygofer.com will be refunded in the form of store credit to your loyalty card (“available within weeks of earning” — not very clear).
- Chance to get a Kmart K’Ching Surprise (random gifts awarded on your register receipt after swiping your card in-store at Kmart while making a purchase).
- Special offers tailored to you based on your purchases and your answers to the More About Me questionnaire on the site. (I was offered triple rewards on footwear at Sears and Kmart, 5% back on furniture and outerwear at Kmart, and some other various double rewards offers.)
- Combinable with Craftsman Club and KidVantage benefits, and with coupons and other special offers.

While you will be issued a physical card, you don’t have to carry it around with you to get credit for shopping — you can provide your phone number to the cashier at checkout, and you can store your card number in your shopping profile at Sears.com and Kmart.com.

The program is open to residents of the US and Puerto Rico who are 18 or older. Multiple accounts per household are allowed if members have unique email addresses.

You can’t earn for purchases of gift cards, Sears Parts Direct, for purchases at SOME portrait studios, and a few other items like tobacco, firearms, and postage. See the terms for full details.

My take:
1% isn’t a heckuva lot, but with the special bonuses (double rewards, 5% rewards on certain items) it can add up.  It’s free, and it’s relatively hassle-free, too, with the option to provide your phone number rather than having to add another card to the keychain.  All in all, I think it’s a nice first try by Sears/Kmart and I hope it does well.  Definitely worth signing up for, in my opinion.
Related posts:  Sears to Change KidVantage Club Benefits, Merchant Rewards Programs – How Did They Perform This Holiday Season?

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{ 49 comments… read them below or add one }

August Campagna April 14, 2010 at 11:47 am

I can’t complete my registration…It will not accept any password.

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Sandy Sands May 3, 2010 at 12:04 am

Repeating..Unable to sign on…Receive message of Apology..not available…try sgsin in as few minutes…that was over 300 few ago…Irresponsible…

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vickey May 3, 2010 at 5:29 pm

Could not sign up would not take my pass word

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anonymous May 9, 2010 at 10:22 am

Please read the pamphlet that comes with the card. It states “THE INFORMATION YOU HAVE GIVEN SHMC FOR THE PROGRAM WILL BE USED TO MAKE PREAPPROVED CREDIT OFFERS TO YOU”. No saleperson at KMart or Sears tells you this when you apply. If you do NOT want those preapproved offers in your name, do not sign up for this, or if you have, call the # on the card and opt out.

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charlotte June 16, 2010 at 2:11 pm

can’t sign in says my email is already in use now wn’t take my own personnal password just won’t let me in

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Karen June 22, 2010 at 10:06 am

your site is VERY hard to work with..could NOT find where I am to go to register my card.

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bill September 8, 2010 at 10:16 pm

Can not post rewards on system or talk to someone as I talk in english.This is America and last I checked it is the langage of our country.I will bring back to the store and give them back a $2,000.00 tool box in english. I will also shop someplace else that talks english to purchase a new tool box. I have been shopping at Sears since 1958. Good Bye in english.

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maggie June 23, 2012 at 10:14 pm

pinche pendejo………

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Kala September 12, 2014 at 5:32 am

maggie, do not be a “noddy”. This IS the United States of America, and it is not idiotic to expect our industries and vendors to provide understandable English speaking customer service agents. Our first language is English if we are born and reared into the family of United States citizens.

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Robert July 20, 2012 at 5:58 pm

Bill, I love your comment!

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Sandra September 22, 2010 at 7:06 pm

Just want to find out how much money my 3,380 points are worth? Don;t want to sign up for anything else. Just like I don’t like telemarketers calling me, I don’t want unwanted e-mails either.

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Elaine Kyle October 5, 2010 at 10:38 am

This “Shop My Way” is a bunch of bull. It is too much trouble, they do not add your points and when you try to correct that, they ask for numbers that you have no idea what they are and they are not marked on your receit.
I am cutting up my card and forgetting this mess, it’s not worth the trouble!!
I have to wonder why they are collecting all this information???

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Ron October 5, 2010 at 10:42 am

Do NOT get involved with shop my way, too much of a problem and they don’t add your points and you can’t.
Cutting up my card!

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SHARON October 20, 2010 at 3:49 pm

JUST SPOKE TO LISA TO ADD MY REWARDS POINTS ON THAT I FAILED TO HAVE DONE AT SEARS FOR A LARGE AMOUNT. SHE WAS VERY NICE TO SPEAK TO

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Rob March 14, 2011 at 2:43 pm

Hi, I was reading few of the comments on this post. We have always had good luck with Sears Choice Rewards, their customer service can be a little challenging but we have never had any problems getting points applied. Anyways I noticed a few of you were having trouble signing up. Here is the correct link https://www.searschoicerewards.com/consumermx/welcome.htm?product=0171&ext_cat=0171
Apologies to the webmaster for the link, not trying to spam your site, just trying to give your readers a more effective link.

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Gary September 8, 2011 at 11:29 pm

I was told I would get 200K points for buying a >$2000 TV on June 26. They still haven’t come through with the points and always have a different excuse when I call customer service. I should just write off the $200 in rewards, but I am so mad that I will keep on bugging them until they get tired of me and give me what they offered. I would have bought the TV and been happy without the rewards, but now I am angry and not about to give up.

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Mike September 26, 2011 at 11:43 pm

What about the customers omitted from Shop Your Way Rewards because they don’t have texting on their phones and people that don’t have computers. Not a very well thought out marketing strategy. Instead of employees pestering customers about Shop Your Way Rewards while they are shopping, the store could ask the customer on the pin pad if they have a Shop Your Way Rewards card. Yes or No answer. If the answer is No, then the employee proceeds with a sales pitch. If Yes, the customer is asked to rate the Shop Your Way Rewards program. The store could use this valuable information to improve the program to retain customers and resolve problems before it gets out on the forums.

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veronica December 18, 2011 at 4:26 pm

they’re worth like 3 bucks, it’s the stupidest crap ever, for every $100 dollars you spend you only get $3 dollars back in “rewards” all a bunch of $h** if you ask me !

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brenda January 25, 2012 at 12:00 am

i can NEVER get on this site.

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Windi March 20, 2012 at 2:30 am

The Program was originally specifically designed to be a Virtual Program. When the program started, they did originally give out cards to encourage people to sign up. But has since gone completely cardless as the program matured.

So again, This rewards program was specifically designed to be VIRTUAL.

Therefore, if you don’t have texting, email and computer. I’d say, Do not sign up… It’s unfortunate.

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paulie March 20, 2012 at 8:24 pm

Try Ebates instead. Just go to Ebates.com, search the store name, including Sears. The store will come up, as well as how much you will get back (usually a percentage of your purchase, 2%-6%), click on the link. It will take you to the on-line store with a tracking number, shop, check out, and you will receive your rebate via check or paypal. It not a huge amount but it will cover some of your purchase like the sales tax or shipping. Sometimes you are given a coupon code for a discount or even free shipping. It’s hassle free. Sign up for an account, pick your reward, and tell them how you want to receive your reward. I chose Paypal.

The ShopYourWay website popped up when I was shopping at Sear via Ebates. I clicked on it to sign up, but when they wanted my name, address, phone number, email address, and date of birth, that was *way* too much information. I don’t want marketers calling me, mailing me, and emailing me and that was more than enough information to steal my identity. No thanks!

Just sign up for an account at Ebates. For new members they will give you a gift card. I chose $10 card for Home Depot. Haven’t used it yet, forgot all about it. I did all my shopping for Christmas on-line. I got back about $32 in cash, free shipping a couple of times, plus the $10 card for my troubles.

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MICHAEL April 6, 2012 at 11:06 am

This is just another example of a big conglomerate reqarding the person who has a six figure income and can afford to spend big bucks. The average shopper will not have accumulated enough points before they expire at the end of a year to make it worth their while to redeem them. We ‘little’ people’ get shafted again. Those that are struggling to make ends meet are the ones who need the extra incentives. The other thing that is turning me off against Sears and KMart is that they have begun catering style in clothing towards (in the case of Southern California) the Hipanic population. NO slur toward any culture intended, but Sears used to be a great place to shop for clothes. Now, however, my wife cannot find anything that she would be caught dead in. There is no longer a variety of fashions to fit the needs and desires of all. I think I will start shopping at a different retailer.

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bill April 9, 2012 at 11:29 am

bought a tv 5 weeks ago. supposed to get 25,000 bonus points. have called and submitted on their website but the points are nowhere to be found. Impossible to talk to a human. It is ironic that this rewards program has cost K mart a loyal customer. Shame on you Kmart. I will never shop there again.

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Carol June 20, 2012 at 2:54 pm

I will never shop at Kmart again. The rewards program is a nightmare. I spent $130.00 in the store and was told that the system was down and I could not get credit for my purchases unless I called the number on the back of the rewards card. I tried calling the number for 3 days, with no luck. I went back to the store and the store manager tried calling the number, I waited in the store for over half an hour before she gave up. Nothing got resolved. Kmart’s system down caused me to lose my $130.00 rewards. The reward system is a joke.

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Dariel Carrion July 1, 2012 at 8:42 am

This is a good program that help our custumers to save some money.

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Celle Gerber July 10, 2012 at 9:50 pm

Having a problem, getting my pin number !!!!!

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Celle Gerber July 10, 2012 at 9:50 pm

Why am I having a problem????????????????

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Carolyn McLeer July 24, 2012 at 1:22 pm

I need a pin number… please mail me a pin number.. thanks.. carolyn

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mary belanger August 12, 2012 at 11:52 am

I don’t know my rewards number. Could you please send it to me. Thanks.

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Rebecca Coggin August 13, 2012 at 9:27 pm

Did not receive pn # or card when I signed up for rewards program at K-mart.
The person checking me out and signed me up told me I did not need neither one, just a phone number.
Now I need a pn # to redeem point, and no one seem to be able to tell me
where I can get one. Hope you can help.
where to receive one.

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Love August 15, 2012 at 1:27 am

I hope People who are asking for help on THIS website here, Know that this is just a website to review what you think of specific rewards programs.

Because you’re looking pretty silly, Asking for help and requesting the rewards program to reply to you here.

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yvonne rayford August 16, 2012 at 1:02 pm

how can i become member

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Ramona Henriquez October 22, 2012 at 8:45 am

How do i get a pin #?

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Ramona Henriquez October 22, 2012 at 9:04 am

How do i get a pin#

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genoveva rivera serrano November 6, 2012 at 1:07 pm

I love kmart

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Betty November 8, 2012 at 2:29 am

Excuse me, I’m really confused.
In every thread that I’ve read, I’ve read in order to redeem my points, I have to put in my pin.
I have my pin but I never get prompted to enter it ANYWHERE!
Is this a hoax because I really don’t see a way to redeem my points.
Please help.

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Dorothy Schiavon December 4, 2012 at 12:31 pm

I have a rewards card ^ need to know what is a card & what rewards do I have now

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Blanca I Martinez December 7, 2012 at 3:23 pm

Regarding my reward card of Kmart. I never receive it. Is it possible to mail me one.

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LINDA MENESES February 4, 2013 at 2:18 am

I bought some tires for over 1.200 dlls and the points were not added on my rewards can you please add them on?

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Katy Hiscott April 18, 2013 at 10:50 pm

Sywr is awesome!!!! They send me free points all the time. Plus they have sweeps you can enter to win points. Ive won $63 in in the past 4 day!!! What other retailer gives you rewards??? It has lots of benefits and doesnt take an genius to realize that. If your having problems call 18009918707!! Or xontact your local store. If you call the 1800 number they can add your poimts or you can join online! To join online you must know your rewards # which can be found on the back of your rewards card if you sogned up before it went cardless. If you cant locate your pin try texting the word “pin” to 595959. If your cell phone is registered on your account they will message your info back. Or on shopyourway.com you can click on forgot member #. It will ask for your email and you will shortly recieve your info. Within 3 years of me having this program I have racked up over $300 on points. Way damn more than jcpenny, dillarss, or walmart has given me! And I dont even have to mention all the other stores with silly rewqrds programs!

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Katy Hiscott April 18, 2013 at 10:51 pm

18009918708

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Ruth July 22, 2013 at 12:58 pm

Today, when purchasing a prescription at Wal Greens the lady added the prescription cost to SHOP YOUR WAY REWARDS account. We have bought many prescriptions since January 1, 2013, and none have been added to our account. How can I get these costs added to my account??
Thank you for answering.
Ruth

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kathy November 30, 2013 at 2:09 pm

I cannot use my rewards points for some reason and I called 2 times to no avail, no one knows WTH they are doing in their customer service!!!!

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DaninSTL July 30, 2014 at 8:36 am

Don’t waste your time. Even if you can manage to get signed up by Hacking your way into the system more than likely your points won’t post right. They even emailed me a sign up coupon worth $10. The link they sent wouldn’t let the coupon load to my account. What a waste of my time. No wonder Sears and Kmart are going broke. I bet the founders of Land’s End cry.

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